Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic Information Technology coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experience level in documentation writing with training, administrative office support and multiple project planning and implementation. Network and systems administrator with 5 years of experience in driving developing and performance. Motivated to learn, grow and excel.

  • Microsoft Office 365
  • MS Word
  • PowerPoint
  • Excel
  • MS Publisher
  • SharePoint
  • Adobe Pro
  • Data Analysis and Reporting
  • Management and Corporate Information Systems
  • Enterprise and Educational Data Warehouse
  • Business Intelligence Platforms
  • Technical Writing and Instructional Design
  • Learning Management Systems
  • Network Administration
Work History
02/2017 to 06/2019
Enterprise Informatics Analyst/Training Specialist University Of MS Medical Center City, STATE,
  • Developed curricula, instructions, documentation and written tests for online database, business intelligence platform and research data warehouse with training courses.
  • Developed new training programs such as online modules, interactive software, language labs and online programs and provided constant training to staff to ensure long-term excellence.
  • Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
  • Ensured proper tracking in newly created databases of all students and instructors attendance, scores and overall performance.
  • Collected data on program effectiveness to develop modifications and improvements to curricula.
  • Developed training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference materials.
  • Maintained operational and security requirements for over 50+ computers within network, overseeing all related systems administration, server monitoring and maintenance activities.
  • Designed supplementary materials such as practice exams and exercises, videos and interactive videos and converted all existing material from print to digital.
  • Delivered group and individual instruction and training covering a range of human research, survey creation and longitudinal study areas.
10/2011 to 06/2016
IT Planner/Data Content Analyst/Federal Education Programs Mississippi Department Of Education City, STATE,
  • Acquired educational data for state and federal reporting.
  • Uploaded or transmitted data using secure protocols.
  • Reduced education agency errors by 40% by quickly verifying student data accuracy and relaying findings to Statistician and Lead Business Analyst.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Coordinated data analysis, design, and information flow.
  • Updated organizational and student information subsystems to improve and streamline data collection.
  • Investigated and addressed federal and states system issues to enhance usability and improve functionality.
  • Synthesized current federal data to produce reports and polished presentations highlighting findings and recommending changes.
  • Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
  • Coordinated with bureau directors and leadership to identify training and development opportunities to improve data collection and ensure accuracy in state reporting for funding.
  • Created training programs and instructional materials to further educate school district personnel.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Collaborated with leadership to identify training and professional development needs and scheduling.
03/2005 to 09/2011
Special Projects Officer III Mississippi Department Of Education City, STATE,
  • Project administrator of multiple special projects to the Executive Leadership.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Informed and supported executive leadership through consistent communication and administrative support duties.
  • Strategically distributed administrative tasks amongst Directors and staff while providing guidance to promote performance.
  • Delivered expert administrative clerical support by efficiently handling wide range of routine and special requirements.
  • Received and routed business correspondence to correct departments and staff members.
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Coordinated travel arrangements for executive staff, such as setting appointments and securing transit and lodging accommodations.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading documents to Sharepoint and specific network drives.
Expected in 02/2008
Bachelor of Science: Information Technology
American Intercontinental University - Hoffman Estates, IL,
Expected in 11/2005
Associate of Science: Information Systems
American Intercontinental University - Hoffman Estates, IL,
Expected in 05/1987
High School Diploma:
Canton High School - Canton, MS,

Self educated the use of the country's largest human research database. Expanded the systems use, later resulted in mandated classes within a year of activation. Increasing use to 70% and decreasing software purchases by 47%.

  • Awarded "UMMC Med Cred" in 2018.

Recognized state wide as the most highly requested trainer and instructor for professional development on federal data reporting.

Assigned state's liaison for Adopt-A-School Program

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • American Intercontinental University
  • American Intercontinental University
  • Canton High School

Job Titles Held:

  • Enterprise Informatics Analyst/Training Specialist
  • IT Planner/Data Content Analyst/Federal Education Programs
  • Special Projects Officer III


  • Bachelor of Science
  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: