Enterprise Collaboration And Mobility Team Lead resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Versatile IT technologist/leader with vast knowledge of Enterprise software support and management. Messaging, collaboration and mobility expert with strong background in Microsoft Exchange, Microsoft Lync and Mobile Device Management technologies.  Successfully lead teams of engineers, both employee and shared services on a global scale, supporting 80 sites in 18 countries
  • Enterprise platforms
  • Knowledge of Product Lifecycle Management (PLM)
  • Collaborative
  • Results-oriented
  • Change management
  • Patient and diligent
  • Decisive
  • Successfully transitioned from an employee/contractor support model to an employee/shared services support model
  • Successfully led multiple messaging and Lync migrations/integrations
  • Technical lead for the Office 365 cloud implementation resulting in 24000+ cloud based mailboxes
  • Implemented a mobility platform delivering email and mobile applications to thousands of registered devices
Enterprise Collaboration and Mobility Team Lead, 08/2010 - Current
Illumio Atlanta, GA,
Currently lead the Enterprise Collaboration and Mobility team. 
Technologies supported:
  • Office 365 (Exchange, Skype, Delve, OneDrive etc...)
  • Exchange Server 2007, 2020, 2013
  • Lync Server 2010
  • MobileIron (MDM)
  • Windows Media Server/Windows Streaming Media Services
Responsible for:
  • Support of ~22000 users and ~25000 mailboxes 
  • Issue escalations 
  • Customer relations
  • Overall technical architecture design
  • Day to day guidance of collaboration team members (3 employees and ~27 shared services)
  • Upper management interactions
  • Ownership of shared services "run-book" creation/update and accuracy.
  • Working with shared services sales to define and complete the current and renewing contract SOW
  • Working with shared services management to ensure they adhere to the defined SLA's

Successfully transitioned the support team over the last few years:

  • 2010 to 2012 - All in-house support team (Employees/Contractors) supporting Exchange Server, Lync Server, Citrix Server, Afaria MDM, Blackberry Enterprise Server, MobileIron MDM and Windows Media Server/Windows Streaming Media Services. 4 employee team members
  • 2012 to 2014 - In-house support team with 24/5 dedicated support assistance from a 3rd party partner.  Supporting Office 365, Exchange Server, Lync Server, Blackberry Server, MobileIron MDM and Windows Media Server/Windows Streaming Media Services.  3 employee team members and 4 dedicated services team members.
  • 2014 to current - In-house support team with assistance from a 24/7 shared service.  Supporting Office 365, Exchange 2007,2010,2013, Lync Server 2010, MobileIron, Windows Media Server/Streaming Media Services.  3 Employee support team with 27 shared services team members.​
Security Technologist, 08/2008 - 08/2010
LyondellBasell Industries City, STATE,
Serves as a team member on the application security team, defining and enforcing security policy for standalone and enterprise applications.
  • Defined and documented security policy for enterprise applications such as Microsoft SharePoint Server and Microsoft Exchange server
  • Defined and documented security policy for small and/or standalone applications
  • Worked to enforce adherence to the defined policies. 
  • Worked with 3rd party Application Service Providers to ensure compliance with LyondellBasell policy 
  • Served as the liaison to the business and other IT groups regarding application security compliance and design

Messaging Team Lead, 08/2007 - 08/2008
Lyondell Chemical Company City, STATE,
Served as the team/technical lead of the messaging team, involved in the day to day support, migrations, escalations and leadership of other team members. 
  • Team lead of 3 other engineers 
  • Worked to support ~9000 mailboxes worldwide.
  • Managed an Enterprise Blackberry deployment supporting ~500 Blackberry devices
  • Led email integration projects due to company acquisitions.
  • Led the email integration portion of the LyondellBasell merger, combining for ~17000 mailboxes.

Systems Engineer, 11/2001 - 08/2007
LyondellCitgo Refining City, STATE,
Served as the technical lead as the Sr. Systems Administrator
Responsible for the following:
  • Hardware evaluation
  • Software Evaluation
  • Active Directory Administration
  • Exchange Administration/Design
  • Backup system administration/Design
  • Operating System installation, maintenance and patching
  • Systems Monitoring
  • Mentoring other technologists
  • Documentation creation and maintenance
  • Recognized year over year with annual bonuses for frequently exceeding management expectations in technical and customer support. 
  • Received award for customer service recognition and ability to work with the business to understand their needs and  successfully deliver timely resolutions.

ITIL Certified
Bachelor of Science: Managment Information Systems, Expected in 2007
University of Phoenix - ,
Graduated with a 3.85 GPA while working full time as team lead/technologist.
Associate of Arts: General Education, Expected in 2005
University of Phoenix - ,
: Telecommunication Repair, Expected in 1995
US Army - ,
Served as a soldier in the US Army from 1990 to 1995 where I served as a section leader of the telecommunication terminal device repair section. 

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • US Army

Job Titles Held:

  • Enterprise Collaboration and Mobility Team Lead
  • Security Technologist
  • Messaging Team Lead
  • Systems Engineer


  • Bachelor of Science
  • Associate of Arts

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