To apply my strong IS and IT knowledge, skills, experience and enthusiasm to search for solutions that drive results and exceed the business goals and objectives. Network Administrator talented at resolving highly technical issues efficiently to maintain uptime and increase productivity levels.
Superb interpersonal skills
Multiple access points
Firmware upgrades knowledge
Wireless Access Point
Advanced knowledge of [Topic]
Data backup and recovery systems
Preventative maintenance expert
Enterprise Change/Release Manager, 02/1996
to 08/2016 The Boeing Company – Seattle,
Enterprise Change and Release Management/IT Preparedness Coordinated completion of change request activities from start to finish Led project go-live release events including site readiness, support and communications Negotiated, planned and managed all software and hardware release activities Planned and managed release windows across the system Conducted weekly walk thru of event with business partners prior to implementation Served as customers' primary point of contact in coordinating release events Ensured application releases were delivered on schedule and exceeded quality expectations Managed and resolved all issues involving risk to release events to prevent schedule delays Produced implementation plans, weekly management reports and metrics Communicated release details and schedules to peers and business partners Performed complex problem solving and root cause analysis for resolution Conducted Release Readiness reviews Performed routine improvement efforts to the change management and release processes Key qualifications: numerous years of change/release and project management experience; numerous years of experience in IS operations in systems analysis and development; strong understanding of network infrastructure; advanced knowledge of software development lifecycle; ability to effectively coordinate multiple work teams toward task completion; ability to manage multiple projects simultaneously and design creative solutions to complex problems; strong analytical and leadership skills; excellent verbal and written communication skills.
Data Processor/Computer Operator/Lead/Large Scale Computing, 01/1989
to 02/1996 The Boeing Company – Kent Bellevue,
Performed daily system monitoring of mainframe operating systems across multiple platforms Reviewed system logs following job failures and system crashes Responsible for running tape backup jobs and restoration in a large scale 24/7 environment Assisted in restoration of system hardware and software failures Communicated and worked directly with technical teams and individual customers daily.
Credit Card Loan Officer, 07/1984
to 01/1989 Seafirst Bank – Seattle,
Documented lost and stolen credits cards to assist in the prevention of fraudulent usage.
Reviewed credit card applications for approval and assigned credit limits when applicable.
Bachelor of Arts: Business Administration - Information Systems,
June 1987 University of Washington - Seattle,
Managed more than [Number] end users for over [Number] remote sites.