Enterprise Business Systems Manager Resume Example
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ENTERPRISE BUSINESS SYSTEMS MANAGER
Professional Summary
Accomplished business leader with over 25 years of product development, delivery and operational experience in the Healthcare industry. This includes 10 years focused on management, strategy and project management for Enterprise Business Systems such as Kronos, Infor and Onbase. A veteran applications architect with expertise in application configuration, support and successful project leadership.
Skills
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Work History
04/2013 to Current
Enterprise Business Systems ManagerHoffmann-La Roche Ltd – Chesapeake , VA
- Managedprojects in the millions from concept to completion while managing outside vendors for Enterprise Business Systems such as Kronos, Infor and Onbase.
- Supervised and provided direction for eleventechnical direct reports regarding application supportactivities.
- Aligned office departments and increased inter-department communication and data sharing.
- Plan and prepare Capital and Operating Budgets
- Managedorganizational customer servicelevel scores and developed standards to improve and exceed service level standards.
- Managed work flow to exceed quality service goals.
- Worked directly with Human Resources, Finance, Purchasing, Security and Nursing to implement and supportEnterprise wide system applications.
04/2007 to 04/2013
Project LeaderAon Corporation – Green Bay , WI
- Supervised and provided direction for fivetechnical direct reports regarding applicationactivities.
- Managedprojects from concept to completion while managing outside vendors.
- Consistently met deadlines and requirements for all production work orders.
- Organized and createdschedules for IT applicationsteam, supervising the progress of projects from production to post production.
- Streamlined and enhanced the corporate Human Resources, Finance and Purchasingoperations system.
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
- Diagnosed and troubleshootedWindows processing problems and applied solutions to increase company efficiency.
- Provided continued maintenance andimplementation of bug fixes and patch sets for existing enterprise businessapplications.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Established compatibility with third party software products by developing program for modification and integration.
04/2002 to 04/2007
Lead Systems AnalystDepartment Of Veterans Affairs – Naples , FL
- Supported and troubleshootedthird party software products integrated with the core business and financial systems.
- Developed and implemented Enterprise Business systemsapplications on multiple platforms.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Provided continued maintenance and supportof bug fixes and patch sets for existing businessapplications.
- Diagnosed and troubleshootedapplicationsprocessing problems and applied solutions to increase company efficiency.
- Provided documentation on start-up, shut down and first level troubleshooting of processes to team members.
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
- Consistently met deadlines and requirements for all production work orders.
- Managedprojects from concept to completion while managing outside vendors.
- Trained junior members of IT team regarding application supportand troubleshooting of the core financial systems.
09/2000 to 04/2002
Senior Program AnalystLeidos – Houston , TX
- Application support for the Meditech Financials Suite of products and Kronos Time and Attendance.
- Wrote custom reports.
- Tested and coordinated training for all upgrades.
- Developed training documentation
- Led and coordinated several system upgrades
09/1999 to 09/2000
Financial Systems AnalystDeaconess Hospital – City , STATE
- Application support for the Meditech Financials Suite of products and Kronos Time and Attendance.
- Wrote custom reports.
- Tested and coordinated training for all upgrades.
- Developed training documentation.
Education
1995
Bachelor of Science: Business Administration
Fredonia State University - City, State
Fredonia State University - City, State
Accomplishments
- ApplicationDevelopment:
Spearheaded implementation ofmultiple Enterprise wide system implementations and upgrades.They include: Kronos, Lawson, Onbase, Hugs Infant Security system and the AMAGSecurity system. - Project Management
Coordinated with vendors and operational areas toimplementsystems and manage upgrades for optimalservice activities and tasks. - Process Improvement
Collaborated with Human Resources, Finance, Purchasing, Security and Nursing to ensure smooth work flow and efficient organization operations.
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Resume Overview
School Attended
- Fredonia State University
Job Titles Held:
- Enterprise Business Systems Manager
- Project Leader
- Lead Systems Analyst
- Senior Program Analyst
- Financial Systems Analyst
Degrees
- Bachelor of Science : Business Administration
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