Inventory Control & Management Sales & Sales Management Purchasing & Vendor Relations Customer Service Operations Accounts Payable & Accounts Receivable Office Management & Administration Sales & Financial Reporting Recruitment, Interviewing & Hiring Efficiency & Productivity Improvement Employee Training & Supervision Excellent communication, organizational and project management skills. PC proficient with Microsoft Word, Microsoft Excel and QuickBooks Pro. Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Microsoft Office proficiency
Meticulous attention to detail
Strong problem solver
Professional and mature
Advanced MS Office Suite knowledge
Strong interpersonal skills
Dedicated team player
Increased office organization by developing more efficient filing system and customer database protocols. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Blue Cross Blue Shield Enrollment ServicesJanuary 2012 to January 2013Enrollment Specialist Quincy, Mass
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Verified and logged in deadlines for responding to daily inquiries.
Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
Created databases and spreadsheets to improve inventory management and reporting accuracy.
H&R Block January 2011 to January 2012Customer Service Specialist Lynn, Mass
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Served as central point of contact for all outside vendors needing to gain access to the building.
Maintained an up-to-date department organizational chart.
Somerset HillsJanuary 2007 to October 2008Property Manager Birmingham, Alabama
Independently managed 85 multi-family unit residential accounts, customer service, general accounting, financial reporting, administrative, purchasing, inventory control and staffing functions for a privately owned realty company.
Developed and implemented an entire administrative process and structure to professionalize the business, improve productivity and increase accountability.
Designed a more efficient and cost-effective parts ordering and inventory management system.
Automated manual accounting and financial analysis/reporting functions with Excel spreadsheets and other PC-based tools.
Directed hiring and employee scheduling.
Collected and kept careful records of rental payments.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Verizon WirelessJanuary 2005 to January 2007Customer Service Representative Birmingham, Alabama
Performed customer solutions for a high volume wireless company.
Responsible for sales, billing, and activations.
Inbound and outbound regional calls.
Promoted once in 2 years to a customer/complaint resolution supervisor, based on strong communications, organizational and customer management skills.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Maintained up-to-date records at all times.
Washington Mutual FinanceJanuary 2001 to January 2005Loan Clerk Fairfield, Alabama
Fast-paced position with a high-volume regional lending company.
Scope of responsibility was diverse and included customer service, data entry input, and managing of residential, commercial, and personal lending.
Communicated regularly with management regarding portfolio performance and new loan transaction quality.
Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.
Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
AmSouth Commercial LoansJanuary 1996 to January 2001Data Entry Clerk Birmingham, Alabama
Responsible for daily data entry batches for customer loans.
Residential, Commercial, and Personal Loans.
Managed accounting operations, accounting close, account reporting and reconciliations.
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
Performed daily maintenance of the loan applicant database.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
SmartCoDecember 2015 to CurrentIT Support Taunton, MA
Provided base level IT support to company personnel.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Helped customers track and ship packages, responding to an average of 200 calls per day.
Trained new employees and explained protocols clearly and efficiently.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Supported customers having data connectivity issues.
Assisted customers with technical issues via email, live chat and telephone.
Researched, resolved and followed up on customer issues.
Handled a large volume of phone calls, chat and emails.
Diligently followed up with customers about existing orders.
Minor High School1996Advanced AcademicBirmingham, Ala, USA
Jefferson State Community College2000MarketingCoursework in Accounting, Finance and Business Administration
1999Associate of Science
South UniversitycurrentBachelor of Arts: Business AdministrationBusiness Administration
Seminars in Sales, Communications, Time Management and POS Technology