I am seeking a management position where I can utilize my skills, be challenged and share my knowledge and expertise with others. With the combination of my pasts experiences, exceptional communication skills, personal demeanor and health background, I am well qualified for the Enrollment Management position at University of St. Augustine. I am highly accomplished in training, recruiting, management and customer service. Constantly improving and adding to my skills from past careers or positions has prepared me to take on the challenges that universities today face. Thank you for your time and consideration.
Education
University of Nebraska College of Dentistry - Lincoln
Bachelors of Science
Degree in Dental Hygiene (September 1975 - May 1980)
Core Competencies
Responsibility and Resiliency
Personal and Team Communication
Accountability
Results Oriented
Team Building
Leader Amongst Others
Market Knowledge
Technology Management
Customer Impact
Experience
Amarillo College - Enrollment Advisor Amarillo, TX, 06/2014 - Current
Advise for First Professional & Post Professional Programs
Strategically guide candidates through the decision making process to assure the program is right for them and them right for the program
Train new and existing Advisors on systems used, processes/procedures and share best practices
Assisted in the development and documentation of new enrollment processes
Involved extensively in the development, training and implementation of Sales Force to the campus
Assisted in the daily management and ongoing training of the Enrollment Team
Proficient in Jenzabar, NOLIJ and Sales Force
Assisted in hiring advisors
Amarillo College - Enrollment Advisor Dumas, TX, 02/2013 - 07/2014
A member of a team that successfully launched the first new university in Australia in over 20 years. Enrollment exceeded expectations
Researched the culture in AU to assure the enrollment team was knowledgeable in what AU offered in terms of competition, financial assistance programs, accreditation, their educational system, and job market so the team was fully prepared to promote the new programs properly
Involved with approving marketing material for student contact and campus events
Involved with the development of enrollment training material and processes
Advised and strategically guided candidates through the decision making process to find the right program for their goals
Trained new advisor's on universities vision, mission, processes, program talking points and qualifying techniques
Amarillo College - Enrollment Advisor Hereford, TX, 03/2011 - 02/2012
Priority was to advise and educate candidates seeking a graduate nursing degree and assist them in finding the right program for them
Assisted in the training of new advisor's
See Walden 2008-2010 for additional details on what job entailed
Amarillo College - Enrollment Advisor Amarillo, TX, 09/2010 - 03/2011
A member of a team that successfully launched the reopening of the university. Enrollment exceeded expectations
On a team that developed program training material for advisors
Trained new advisors on program knowledge and recruitment skills
Advised and strategically guided candidates through the decision making process to find the right program for their goals
Researched direct competition to strengthen my advising skills when speaking to applicants and shared this information with the team of advisors
Participated in campus events
Amarillo College - Enrollment Advisor Dumas, TX, 09/2008 - 09/2010
Advised and educated candidates seeking terminal degrees in the areas of allied health, public service and public administration on the programs we offered and assisted in finding the right program for them
My performance consistently met or exceeded goals each quarter.
Demonstrate professional expertise on a daily basis working well with my team and as an individual
Managing a data base of students with exceptional results
Initiating outbound phone contact with prospective students, qualifying, educating, advising and providing support throughout the enrollment process
Managing inbound phone calls concerning inquiries about our products
Proficient use of computer and databases
Daily focus is on improving techniques for tracking outbound and inbound calls, communication skill, conversion of prospects to student, customer care and follow up
Provide exceptional customer service to gain confidence and trust
Stay current on all internal training to provide the most accurate information to student
Forsyth County, North Carolina - Realtor/Independent Sales Agent Winston Salem, NC, 09/2002 - 08/2007
Awarded the 100% Club trophy based on exceptional performance.
Achieved sales exceeding more that 10+ million in residential real estate for the last 3 years of employment.
Handled transactions from locating the desired property, negotiating the contract, scheduling inspections, monitoring the lending and title companies through the final close of the transaction.
Dental Hygiene - Dental Hygienist City, STATE, 09/1990 - 08/2001
Managed all aspects of the day-to-day operation of the Dental Hygiene department
Managing patient care, cleanings, performing x-rays, and patient training/education. Acquired extensive knowledge in the field of medical and dental terminology and procedures. Generated sales of the proper dental hygiene treatment to serve the patient best.
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