Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Technically-savvy and skilled at quickly learning new concepts, software and equipment. Skilled Technologist with broad base of experience in technical support and operations. Resolves problems, delivering high levels of customer satisfaction. Collaborative team player with excellent communication and interpersonal talents. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of goal requirements and timeline. Motivated to learn, grow and excel.

  • Technical communication skills
  • Customer interaction
  • Technical troubleshooting
  • Risk identification
  • Operating system testing
  • Hardware and software installation
  • Desktop and laptop installations
  • Network component installations
  • Virus and malware prevention
  • Technical Support
  • TCP/IP
  • Desktop support
  • Technical documents comprehension
  • Help desk support
Work History
Engineering ELECTRONIC ASSISTANT, 10/2020 to Current
  • Install new electronic equipments and components such as but not limited to CCTV, WIFI APN, Routers, GETWELL NETWORK Servers using CAT6/6a, fiber optic and co-axial cables.
  • Update Software and run tests on existing equipment.
  • Provide effective troubleshooting, diagnosing and repairs of security, fire, or telecommunications systems.
  • Perform work in fast environment with good administrative, time management, analytical skills, good communication, teamwork skills and detail oriented.
  • Provide telecommunications, access control, security and/or CCTV systems installation and customer acceptance testing to meet project objectives.
  • Perform preventative maintenance, maintain Reports and Manuals.
  • Perform cables, equipment testing, and record results.
  • Perform schematic and diagram readings.
  • Perform industry specific hardware and network infrastructures testing, verse in usage, storage, and proper maintenance of high-end-low voltage test equipment.
  • Perform programming and configuration of modules or assemblies to commission security units or other installed systems.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Carried out day-day-day duties accurately and efficiently.
  • Provided root cause analysis on fiber optics light sources and remedied problems alone or with skilled team members.
  • Setup, installed and configured computers in various business locations to support operations and reporting.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured hardware, devices and software to set up work stations for employees.
  • Linked computers to network and peripheral equipment, including printers and scanners.
Scrum Master, Test Engineer , 11/2019 to Current
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Designed test control apparatus and equipment, developed procedures for testing products, and devised processes for assuring quality production.
  • Lead daily stand-ups and scrum ceremonies for scrum teams.
  • Able to work with product owners to groom backlog and plan sprints.
  • Track, escalate and remove impediments.
  • Do report at daily Scrum of Scrum meetings.
  • Track burn down, issues and progress in Version One.
  • Work with component teams to resolve issues.
  • Versatile management professional: with rich exposure in preventive maintenance check services of various types of military equipment, troubleshoot installation of hardware and software, modems and satellite communications equipment.
  • Considerable record of accomplishment in leadership: 10+ years of supervised, trained, and scheduled 200 and more employees.
  • Successfully trained new employees on day-to-day operations as well as policies and procedures.
  • Prepared, processed, and maintained forms, confidential reports, logs, records, activities and federal accreditation material.
  • Engineering Professional: 2+ years conducting inspection of electrical systems, equipment and components to identify hazards, defects, the need for adjustment or repair, and to ensure compliance with NEC (National Electrical Codes).
  • Collaborated with scientific, engineering, and technical personnel to resolve testing problems and system malfunctions.
  • Documented Rules of Engagement (ROE) and defined technical procedures needed for execution of operational tests.
  • Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Identified areas needing improvement to review with senior leadership and develop plans for improvement.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Reviewed, evaluated and identified requirements for testability.
Physical Security Specialist / Correctional Professional Officer, 06/2009 to 10/2020
  • Supervise, train, and schedule 200+ employees.
  • Operate control rooms, monitor and access gates, cameras, alarms, and video terminals, operated control panels in response to audio and visual cues and requests by staff.
  • Troubleshoot software/peripherals related to mugshot captures and fingerprint recognition software; identify errors in auto fill features and oversaw replacement of failed server, minimizing downtime of critical systems.
  • Periodically called on to troubleshoot and repair information systems when necessary due to experience and knowledge.
  • Quickly and accurately assessed situations and responded appropriately.
  • Delegate as lead yard set, with responsibility to assemble teams and conduct cell searches for contraband and unauthorized property.
  • Successfully train incoming new employees on day-to-day operations as well as policies and procedures.
  • Prepare, process, and maintain forms, reports, logs, records, and activities.
  • Perform routine maintenance on information systems and perform emergency repairs in order to maintain safety and security of facility.
  • Conduct safety, inventory, and weapons audits daily.
  • Supervise daily movements and activities of 1000+ detainees.
  • Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
  • Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Professional Scrum Master: , Expected in 04/2021
BEET: , Expected in 07/2020
Bachelor: Electrical Engineering Technology, Expected in 06/2015
ITT TECH - Owings Mills, MD,
Associate Degree: Computer Engineering Electronic Technology, Expected in 09/2010
ITT Tech Institute - ,

PROFESSIONAL SCRUM MASTER I (PSM1) – (CERT# 653318) GENETEC Security Center – Omnicast Certified Tech (CERT# 939764) OSHA 30 Construction Safety and Health Certified (CERT# 26-607313643) AC (Alternating Current) & DC (Direct Current). (Military Certified) (CERT# BE-03527) Computer Detection System Repair (CDSR) – 94F (USAR) / Test Engineer.(Military Certified) Land Surveying Technician.

Additional Information
  • Clearance: Secret / US ARMY RESERVE Jan 2020 Location: Farmington, MISSOURI
Native or Bilingual

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • ITT Tech Institute

Job Titles Held:

  • Scrum Master, Test Engineer
  • Physical Security Specialist / Correctional Professional Officer


  • Professional Scrum Master
  • BEET
  • Bachelor
  • Associate Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: