Dedicated leader with an aptitude for developing strong personal, professional relationships to connect clients with the resources and support they need. With a broad swath of experience in many customer-facing roles, a strong communicator with focus on team success through a collaborative approach to project management. Flexible and willing to adopt new methods and seek opportunities for improvement of systems and processes. Capacity for planning and organizing working time effectively, to perform with autonomy or with minimum direction. Passionate provider of excellence in service, creating a meaningful client experience.
Skills
Client Care
MS Office
Customer Service
Complaint Resolution
Project Management
Vendor Contracts, Negotiations, and Relationship Management
Staff Training and Development
Drafting, Editing, and Publishing Reports
Outreach and Client-Facing Communications
Proficient in many types of accounting systems and software
Work History
Energy Accounting and Inventory Manager, 09/2001 - Current Kanza Cooperative Association – City, STATE,
Manage daily, weekly, and monthly inventory and billing of energy products for 5 fueling locations, 4 convenience stores, and 3 bulk fueling storage facilities (85,000 gallons each).
Oversee general accounting functions, including, accounts receivable, general ledger, and taxes.
Support quarterly and year-end financial audit activities and the annual corporate financial controls audit, working with external auditors to ensure correct and timely closing and reporting.
Run all store inventory control and supply chain management, managing 4 store managers and 3 inventory clerks.
Maintain updated and accurate records of inventory, reviewing documentation and monitoring products to search for discrepancies between stock and records.
Develop improvements to operational procedures in order to maximize efficiency and cut costs.
Respond to sales inquiries and purchase orders, analyzing data to determine order quantities.
Oversee operations schedules and production requirements to ensure timely order fulfillment.
Track rates of accuracy, purchase, and return to inform quality control decisions.
Prepare, generate, and file financial inventory reports, reviewing reports with senior leadership.
Record daily deliveries and shipments to reconcile inventory.
Provide exceptional customer service, resulting in quality interactions and customer loyalty.
Ensure all legal and regulatory documents are filed, in compliance with laws and regulations.
Investigate and resolve complex billing issues with partners, Collection Department, and clients.
Created, implemented and adjusted SOPs.
Patron Access Administrator, 01/2008 - 01/2020 Kanza Cooperative Association – City, STATE,
Educated patrons and employees on web portal, supporting employees and customers in their access to contracts, equity, grain storage, invoices, and bill payment.
Established customer accounts for web access, resetting passwords and usernames as needed.
Configured ACH payment information for online payments from customers.
Troubleshot problems, configured hardware and software, implemented back up processes, and assessed systems for upgrades or replacement.
Accounts Receivable Manager / Credit Manager, 09/2001 - 01/2016 Kanza Cooperative Association – City, STATE,
Assessed and researched clients’ creditworthiness, predicting risks through the creation and use of credit scoring models, while considering credibility, and potential revenues and losses.
Engaged with clients to manage debt settlements and credit renewals with existing clients, while negotiating new terms and conditions with new and prospective clients.
Developed, reviewed, and updated all company credit policies.
Processed and monitored payment and invoices, organizing records of invoices, bills, and deposits, posting payments received from clients, and ensuring that invoicing, lending, and collection procedures are in compliance.
Trained all team members, organization-wide, ensuring staff followed the accounting principle.
Negotiated with clients to set credit limits and terms, collecting payment in non-payment cases.
Provided accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures.
Reconciled processed work by verifying entries and comparing system reports to balances.
Maintained up-to-date general ledger, recording debits, credits, and regular billing statements.
Worked closely with the CFO on improve the billing process’ efficiency and effectiveness.
Updated aging reports based on daily audits.
Responsible for preparing, printing and mailing monthly statements for 2,300-2,500 patrons •Delivered expert clerical support by efficiently handling a wide range of routine and special requirements.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Trained in commodity accounting, inputting inbound and outbound scale tickets, worked with farmers directly on splitting their bushels and providing proper documentation for USDA.
Education
Bachelor of Arts: Psychology, Expected in 12/2020 - Fort Hays State University - Hays, KS GPA:
Continuing Education: Social Work / Women’s Studies, Expected in 2018 - Wichita State University - Wichita, KS GPA:
Associate of Science: Accounting And Business Management, Expected in 05/1994 - Pratt Community College - Pratt, KS GPA:
Affiliations
Member of The National Society of Leadership and Success
•Member of Psi Chi
•Member of the Honor Society
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