Employment Service Specialist resume example with 10 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

  • Attention to Detail
  • Problem-Solving
  • Critical Thinking
  • Decision Making
  • Service Oriented
  • Crisis Intervention
  • Familiar with area resources and barriers
Employment Service Specialist, 08/2014 to Current
Jefferson HealthAbington, PA,
  • Interview clients to obtain information about employment history, educational background and career goals, identifying barriers to employment.
  • Counsel individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Refer to tests, records and interviews to evaluate individuals' abilities and interests.
  • Instruct individuals in job search and application strategies, resume writing and interview skills.
  • Plan and conduct orientation programs and group conferences to promote adjustment of individuals to new life experiences.
  • Direct and participate in recruitment and enrollment activities.
  • Provide crisis intervention to individuals dealing with difficult situations.
  • Plan and promote career and employment-related programs and events, fully coordinating career workshops.
  • Refer eligible participants for vocational, educational, and aptitude assessment and counseling; confer with assessment specilists and/or interpret assessments results to determine employment barriers; recommend appropriate activities for participants.
  • Perform case management consisting of review, verification and submittal of participants' time cards electronically to ensure payment for workers in subsidized employment; complete participant forms, narrative notes and documentation; maintain and update participant files and information electronically utilizing a variety of computer data systems.
  • Make appropriate referrals due to barriers beyond the scope of employment due to issues of domestic violence, substance abuse, homelessness and mental health services.
  • Counsel and guide participants during their enrollment in Welfare-to-Work (WTW) activities; monitor and evaluate participants' progress and attendance ensuring participation is met; maintain referral and placement records of participants during their period of program participation.
  • Arrange supportive services for customers and approve needs-based payments as required including Child Care and mathematical computation of mileage transportation.
  • Maintain effective communication with peers, supervisory and other program staff; prepare necessary correspondence and reports; use computer software for data entry and communication; assist in gathering and tabulating program and participant data.
IHSS Care Provider, 03/2020 to Current
Public AuthorityCity, STATE,
  • Maintain a clean and well-organized environment for client happiness and safety.
  • Assist clients with bathing, dressing and incontinence care.
  • Help clients stay happy and healthy by providing mental and emotional support.
  • Improve patient outlook and daily living through compassionate care.
  • Assist with client personal care needs to foster independence and well-being.
  • Track and report clients' progress based on observations and conversations.
  • Manage patient transportation and appointment scheduling.
  • Develop a strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitor clients' behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Follow HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Recognize emergency situations and implement appropriate procedures.
Office Assistant II, 02/2013 to 08/2014
County Of San BernardinoCity, STATE,
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Maintained business records by updating customer information.
  • Dispersed incoming mail to correct recipients throughout office.
  • Conducted office inventory checks and requested restock of supplies.
  • Drafted, proofread and edited professional business documents.
  • Updated electronic and hard copy files, maintaining compliance with company data security and archival procedures.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Collected and coded various documents to prepare for filing, storage and processing.
Education and Training
Bachelor of Science: Bachelors of Social Work, Expected in 12/2021
Northern Arizona University - Flagstaff, AZ
Associate of Science: Social And Behavioral Sciences , Expected in 06/2012
Palo Verde College - Needles, CA,

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Resume Overview

School Attended

  • Northern Arizona University
  • Palo Verde College

Job Titles Held:

  • Employment Service Specialist
  • IHSS Care Provider
  • Office Assistant II


  • Bachelor of Science
  • Associate of Science

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