Employment Service Specialist resume example with 10 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Skills
Attention to Detail
Problem-Solving
Critical Thinking
Decision Making
Service Oriented
Crisis Intervention
Familiar with area resources and barriers
Experience
Employment Service Specialist, 08/2014 to Current Jefferson Health – Abington, PA,
Interview clients to obtain information about employment history, educational background and career goals, identifying barriers to employment.
Counsel individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
Refer to tests, records and interviews to evaluate individuals' abilities and interests.
Instruct individuals in job search and application strategies, resume writing and interview skills.
Plan and conduct orientation programs and group conferences to promote adjustment of individuals to new life experiences.
Direct and participate in recruitment and enrollment activities.
Provide crisis intervention to individuals dealing with difficult situations.
Plan and promote career and employment-related programs and events, fully coordinating career workshops.
Refer eligible participants for vocational, educational, and aptitude assessment and counseling; confer with assessment specilists and/or interpret assessments results to determine employment barriers; recommend appropriate activities for participants.
Perform case management consisting of review, verification and submittal of participants' time cards electronically to ensure payment for workers in subsidized employment; complete participant forms, narrative notes and documentation; maintain and update participant files and information electronically utilizing a variety of computer data systems.
Make appropriate referrals due to barriers beyond the scope of employment due to issues of domestic violence, substance abuse, homelessness and mental health services.
Counsel and guide participants during their enrollment in Welfare-to-Work (WTW) activities; monitor and evaluate participants' progress and attendance ensuring participation is met; maintain referral and placement records of participants during their period of program participation.
Arrange supportive services for customers and approve needs-based payments as required including Child Care and mathematical computation of mileage transportation.
Maintain effective communication with peers, supervisory and other program staff; prepare necessary correspondence and reports; use computer software for data entry and communication; assist in gathering and tabulating program and participant data.
IHSS Care Provider, 03/2020 to Current Public Authority – City, STATE,
Maintain a clean and well-organized environment for client happiness and safety.
Assist clients with bathing, dressing and incontinence care.
Help clients stay happy and healthy by providing mental and emotional support.
Improve patient outlook and daily living through compassionate care.
Assist with client personal care needs to foster independence and well-being.
Track and report clients' progress based on observations and conversations.
Manage patient transportation and appointment scheduling.
Develop a strong and trusting rapport with patients to facilitate smooth, quality care.
Monitor clients' behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Follow HIPAA regulations to maintain confidentiality of sensitive patient information.
Recognize emergency situations and implement appropriate procedures.
Office Assistant II, 02/2013 to 08/2014 County Of San Bernardino – City, STATE,
Greeted visitors or callers to handle questions or direct to appropriate staff.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Maintained business records by updating customer information.
Dispersed incoming mail to correct recipients throughout office.
Conducted office inventory checks and requested restock of supplies.
Drafted, proofread and edited professional business documents.
Updated electronic and hard copy files, maintaining compliance with company data security and archival procedures.
Monitored calendars and scheduled appointments based on availability and established load limits.
Collected and coded various documents to prepare for filing, storage and processing.
Education and Training
Bachelor of Science: Bachelors of Social Work, Expected in 12/2021 Northern Arizona University - Flagstaff, AZ GPA:
Associate of Science: Social And Behavioral Sciences , Expected in 06/2012 Palo Verde College - Needles, CA, GPA:
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