Organized Case Manager successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude.
Skills
Culturally sensitive
Highly dependable and motivated
Daily living activities educator
Learning disability awareness
Case management proficiency
Adept at treatment and discharge planning
Fast learner
Expertise in crisis intervention techniques
Skilled in intake interviewing
Knowledge of juvenile justice system
Public speaking ability
Work History
Employment Consultant, 02/2010 to 10/2013 Metro Work Center – Minneapolis, MN
Conducted employment assessments with each client, including needs and risk management assessments, an implementation plan, and follow-up as it relates to employment goals.
Regularly monitored trends in the workplace.
Aided clients in the development of appropriate work habits, behaviors and attitudes suitable for the workplace.
Continuously researched and outreached to employers and community organizations.
Effectively completed all documentation in a timely manner.
Attended regular meetings on behalf of the client and made sure their needs or wants were addressed.
Visited clients at their homes or in the community to learn their interests.
Used proper judgement when making decisions.
Accomplishments helping people with disabilities find employment that best suited their personalities and skill set.
Observed and monitored client behavior and responses to treatment.
Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
Connected clients with community service and resource agencies.
Case Management Program Manager, 03/2016 to Current Metro Care Human Services – Woodbury, MN
Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
Identified process improvements in the day-to-day functioning of the department.
Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations.
Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
Routinely collaborated with department managers to correct problems and improve services.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Interpreted and communicated new or revised policies to staff.
Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Created and maintained computerized record management systems to record and process data and generate reports.
Certified that equipment and supplies were properly maintained for quality patient care and safety.
Educated staff on state and federal statutes, rules and regulations governing home care services.
Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.
Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
Independent Living Skills Instructor, 11/2013 to 02/2014 Integrity Living Options – Northeast Minneapolis, MN
Aided in helping clients find housing and completing proper documents to secure housing.
Observed and monitored client behavior and responses to treatment.
Monitored client census by using the Daily Movement Report and recording admissions, discharges,doctor appointments and site visit data.
Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
Developed and implemented treatment plans and modified when needed.
Connected clients with community service and resource agencies.
Maintained a caseload of more than 20 children/adults in the community.
Presented case history material to review and discuss with other staff members.
Advocated for clients and ensured that all their needs were met and addressed.
Taught clients how to live independently and assist with daily living skills.
Educated clients on professionalism, interviewing skills and time management as it pertains to finding and keeping employment.
ARMHS, CTSS & Child Protection Visitation Supervisor, 01/2014 to 02/2016 Minnesota Care Partner – Elk River, MN
Provided services as outlined in client's treatment plan in the foster home to help children adjust with the changes in their lives.
Supervised and documented court ordered visitations for county cases and family law cases between noncustodial parents and their child(ren).
Led parenting and educational classes to families upon social workers request.
Ran in school therapeutic activities to teach children how to cope with emotional and behavioral issues.
Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
Conducted therapeutic individual and family therapy sessions.
Observed and monitored client behavior and responses to treatment.
Maintained a caseload of more than 20 children in public schools and foster care placement.
Mediated conflicts within families to clarify and resolve underlying issues.Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
Education
Bachelor of Arts: Criminal Justice and Social Work, 2017 Metrostate University - Saint Paul, MN
