Employee Relations Program Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Highly efficient and motivated Human Resources Manager focused on developing efficient processes using knowledge of recruiting, employee relations, training and organizational development.

  • Staff training and development
  • HR policies and procedures expertise
  • People-oriented
  • Organized
  • Exceptional communicator
  • Exceptional interpersonal skills
  • Innovative
  • Performance management strategies
  • Project management
  • Leadership/communication skills
  • Self-motivated
  • Human Resources Leadership
07/2013 to Current
Employee Relations Program Manager Santander Bank Bristol, RI,
  • Leading a team of Management Analysts who support client departments on all matters involving employee and labor relations; Handle the more complex or sensitive cases or issues; Train and assign work to staff while also carrying an employee and labor relations caseload Recommends, develops, implements and evaluates goals, objectives, policies and procedures related to assigned human resource program functions, such as employee and labor relations, classification and compensation, recruitment and selection, among others.
  • Consults and collaborates with County departments, employees, labor organizations, commissions, advisory boards and the public on relevant aspects of assigned program area.
  • Overall responsibility for the day-to-day operations of a program within a human resource discipline, which has countywide impact.
  • Serve as consultant for operating departments and other HR managers in strategizing best options for hiring, retaining, classifying and compensating its workforce.
  • Promotes a culture of learning by identifying, developing and delivering appropriate countywide training programs that expand organizational and individual capacity and effectiveness; serves as a resource to customer-departments in identifying and implementing training programs Plan, direct, monitor and evaluate the effectiveness of comprehensive human resource-related functions and programs with a Countywide impact, including needs assessment, program design and planning, implementation, evaluation and regulatory enforcement.
  • Interview, select, hire, train, supervise, and evaluate program staff.
  • Write and review policies, procedures and methods relative to assigned program; formulate, recommend and/or implement actions for program improvement; Meet with department/agency managers and staff on human resource issues affecting assigned program.
  • Interpret and explain provisions of applicable laws, rules, policies and agreements to County management, employees, employee organizations and the public.
  • Participates in the establishment of strategic short-term and long-range program plans.
  • Prepare detailed and professional reports and other written communications, including policies and procedures, Board of Supervisor memos, executive summaries and statistical data.
  • Represent the department in meetings with the board, the executive team, labor organizations, and other community organizations or committees.
02/2008 to 07/2013
Human Resources Analyst Ardent Health Services Pittsburg, TX,
  • Perform analytical human resources support to customer departments in the areas of recruitment and selection, classification and compensation and employee and labor relations.
  • Collaborate with departments for the preparation of recruitment strategies and materials.
  • Organize and direct recruitment activities by evaluating employment applications and creating and administering effective examination processes; and educate and assist hiring managers in applicant recruitment, testing and selection.
  • Research, analyze and prepare reports on job classification studies and compensation surveys; and write and update classification descriptions.
  • Contribute to the recruitment improvement process by analyzing trends and practices and exploring new ideas.
  • Provide career advice to employees and job applicants.
  • Understand the provisions in negotiated labor contracts and respond to problems of interpretation and implementation.
  • Assist in the resolution of grievances and enforcement of labor contract provisions where inappropriately applied.
  • Oversee the corrective action process including progressive discipline and due process; provide recommendations on action to be taken; training; review documentation and correspondence.
  • Mediate and coordinate resolution of personnel problems brought up by management and represented employees.
  • Assist other HR department members with investigations and training sessions.
  • Complete special projects, prepare reports, and participate in succession planning activities.
  • Interact with the County Board of Supervisors, the Chief Executive Office, the Civil Service Commission, labor unions, and other committees and organizations responsible for the equitable administration of the County's personnel policies and procedures.
07/2005 to 08/2006
Human Resources Supervisor Saint-Gobain Corporation Cg - Malvern, PA,
  • Responsible for supervising and training employees in the Human Resources Department.
  • Continuously developed new recruitment ideas and materials for a wide variety of employment opportunities including; special education teachers, social workers, BA level counselors, instructional assistants, administrative employees, and directors.
  • Assisted all employees with any Human Resources queries, including personnel issues, employee benefits, personnel files, compliance issues, and staffing needs.
  • Maintained Employment section on agency website and Intranet.
  • Reviewed and updated agency job descriptions and evaluations.
  • Screened resumes and applications for all employment opportunities in the agency.
  • Scheduled and conducted individual and group interviews.
  • Developed, administered and evaluated written and computer skills tests.
  • Prepared weekly reports for the Executive Director and Human Resources Director.
  • Maintained applicant and employee databases, as well as personnel files.
  • Communicated effectively with all levels of management regarding personnel issues, staffing needs, compensation, and compliance issues.
  • Conducted new hire orientations and exit interviews.
07/2003 to 07/2005
Human Resources Assistant Caesars Entertainment Corporation Lula, MS,
  • Actively recruited and processed all prospective employees for a large social service agency.
  • Reviewed and screened all resumes and applications that were received by Human Resources.
  • Scheduled and conducted individual and group interviews for all open positions.
  • Communicated with all directors regarding hiring and staffing needs, compensation and personnel issues.
  • Developed new recruitment materials for the agency.
  • Researched and attended career fairs to promote the agency.
  • Maintained applicant database and efficiently tracked and recorded applicant paperwork.
  • Communicated effectively with all agency directors and supervisors to assess hiring needs.
  • Conducted and processed paperwork for new hire orientations.
09/2002 to 07/2003
Family Facilitator City Of Seattle, Wa Seattle, WA,
  • Facilitated intensive in-home services for at-risk children and families.
  • Facilitated Child and Family Team Meetings in order to address the families' needs.
  • Developed and implemented Individualized Family Treatment Plans.
  • Wrote quarterly reports, daily progress notes, and completed all county mandated forms.
  • Researched and identified community resources and natural support systems for families.
  • Assisted the families in developing and maintaining a family budget.
  • Presented family review cases to a panel responsible for financial funding.
01/2002 to 08/2002
Acting Program Manager Berry Plastics Tacoma, WA,
  • Managed Therapeutic Foster Care Program, all staff members, and Foster Homes.
  • Established goals and objectives for the program and all staff members.
  • Interfaced with Social Services to ensure the program is meeting all licensing standards.
  • Participated in marketing the program and its services.
  • Developed and implemented plans for recruitment of foster parents.
  • Liaison to referral sources; provided assessment of referrals for Therapeutic Foster Care.
  • Provided on-going supervision of treatment planning process and evaluated all reports.
  • Recruited, screened, and hired staff members in conjunction with Human Resources.
  • Conducted weekly staff meetings; developed staff and foster parent trainings as needed.
03/2001 to 01/2002
Case Manager First Home Care City, STATE,
  • Responsible for managing Therapeutic Foster Homes and Foster Children, coordinating all aspects of their treatment and success while providing on-going support.
  • Developed quarterly Treatment Plans; Planed and facilitated quarterly treatment staffings; attended court hearings and school meetings involving the children; Requested and monitored any necessary therapeutic services; Wrote daily progress notes and monthly/quarterly reports.
  • Developed, designed, and facilitated monthly foster parent support groups; Developed and facilitated specific trainings for foster parents and staff members.
  • Performed biweekly home visits with foster families and assisted the families with coping strategies, anger management skills, and daily living skills.
07/1999 to 07/2000
Assistant Supervisor Casa Pacifica City, STATE,
  • Supervised staff members while supervising girls in a residential treatment center.
  • Conducted new employee interviews and hired direct care staff; Trained staff members on behavioral management, safety issues, and all changes in policies and procedures.
  • Held bi-weekly supervision meetings with staff members; Developed goals and evaluated staff's progress on established goals through completing Performance Reviews.
  • Responsible for scheduling day-to-day staffing, handling disciplinary actions, and parent relations while upholding the rules and integrity of the program.
  • Planned and implemented social and recreational activities while teaching independent living skills; Led Independent Living Skills Groups and co-led Grief and Loss Group.
  • Developed individualized treatment plans and evaluated progress through the writing of daily and monthly reports.
Expected in 1998
B.A: Psychology
University of California at Santa Barbara - Santa Barbara, CA

10 years of progressive leadership experience in human resources, talent management and organizational development.

Demonstrated experience collaborating with executives, department heads and elected officials.

Strong ability to manage multiple tasks with confidence.

Excellent written and oral communication, as well as solid presentation skills.

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Resume Overview

School Attended
  • University of California at Santa Barbara
Job Titles Held:
  • Employee Relations Program Manager
  • Human Resources Analyst
  • Human Resources Supervisor
  • Human Resources Assistant
  • Family Facilitator
  • Acting Program Manager
  • Case Manager
  • Assistant Supervisor
  • B.A