Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results-driven Human Resources professional with 13 years of progressive experience, demonstrated strength in risk mitigation, leadership development, data analytics and compliance. Service oriented team player with organizational, communication and listening skills within fast paced environments.

  • Relationship building and people skills
  • Executive/managerial coaching
  • Change management
  • Good steward of all organizational resources
  • Workplace investigations/employee relations
  • Data management and analysis (Oracle, ADP, Workforce, ServiceNow)
  • Succession planning and performance
  • Training development and facilitation
  • Policy creation and implementation
  • Brand ambassador and people champion
  • Compliance
02/2021 to 11/2022 Manager, HR Shared Services Us Foods, Inc. | Alcoa, TN,
  • Field and manage all employee inquiries and escalate appropriately for an employee population of 2,500+ in two (2) countries.
  • Utilize HRMS expertise to identify opportunities in HR Operations and streamline processes.
  • Ensure data entry accuracy for successful system integrations.
  • Check data bridges for critical errors that impact systems of record and Payroll.
  • Work with front line managers to onboard team members and provide guidance on selecting candidates.
  • Work as a team to correct data errors to ensure team members are dispatched and paid correctly for union and non-union members in the United States and Canada.
  • Field and manage all HR calls and escalate those as necessary to Human Resources Business Partners.
  • Identify reasons and trends of turnover to enhance enhance employee experiences and reduce costs associated with turnover.
02/2012 to 06/2017 Employee Relations Manager/HR Business Partner Defenders | City, STATE,
  • Developed and maintained human resources plans and procedures for an organization of 2,500 team members with operations in 47 states.
  • Drove changes in departmental policies and procedures to align with HR strategies, business objectives and organizational culture.
  • Analyzed workforce key performance indicators to coach leadership and implement corrective actions.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Gained management and executive team buy-in for compliance with state and federal employment regulations through relationship building and established partnerships.
  • Reduced volume and duration of leaves of absences with creative reasonable accommodations.
  • Increased team member engagement resulting in lifted retention rates.
  • Led employee relations investigations, including safety complaints, allegations of harassment and civil rights issues and advised on best course of disciplinary corrective action.
  • Partnered with cross-functional departments to develop, support, administer and maintain HRIS (ADP and Ceridian).
  • Facilitated and developed training on benefits, FMLA and ADAAA, harassment, diversity, disciplinary actions, performance plans, management, leadership, and performance appraisals to diverse audience of professionals.
  • Created succession plans and mentored leaders accordingly.
  • Assisted in planning and executing (3) three reductions in force with minimal impact to business operations and morale.
  • HR lead in three (3) company acquisitions.
  • Partnered in the strategic and fair planning, as well as execution of disciplinary actions, performance improvement plans (PIPs) and coaching documents.
12/2008 to 02/2012 HR Generalist/Data Specialist Defenders | City, STATE,
  • In-house HRIS administrator responsible for data security and integrity, data flow to accounting software, and overall strategic flow of business intelligence data to all users.
  • Generated weekly, monthly, quarterly and annual reports on attendance, payroll, performance appraisals, turnover, data exceptions, as well as ad hoc reporting and data analysis.
  • Forecasted and identified trends through analysis and tracking.
  • Assessed data, metrics and employee issues to support executive decision-making.
  • Optimized traceability, developing organizational filing systems for confidential personnel records and reports.
  • Guided new hires through orientation and on-boarding.
  • Supported business leaders with HR best practices, including performance management and evaluations, job descriptions and salary ranges.
Education and Training
Expected in 02/2011 Microsoft Excel Level 3 Certification | FlashPoint Center, Carmel, Indiana, GPA:
Expected in | Business Administration And Management Ball State University, Muncie, IN GPA:

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School Attended

  • FlashPoint Center
  • Ball State University

Job Titles Held:

  • Manager, HR Shared Services
  • Employee Relations Manager/HR Business Partner
  • HR Generalist/Data Specialist


  • Microsoft Excel Level 3 Certification
  • Some College (No Degree)

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