Employee Relations Manager Resume Example
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EMPLOYEE RELATIONS MANAGER
Summary
Servant leader Employee Relations Manager with 7 years of experience ensuring compliance with personnel administration and engagement policies across diverse organizational environments. Proficient at improving labor relations with implementation of new HR programs and communication platforms.
Skills
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Experience
Employee Relations Manager12/2018 to CurrentThe Mentor NetworkHartford , CT
- Overseeing the day-to-day operations of our global organization, with a heavy focus on compliance.
- Developing policy, directing and coordinating human resources activities, such as employment, compensation, labor relations, benefits, training, and employee services.
- Enhanced employee welfare by adhering to established procedures for duration of investigations and disciplinary actions.
- Represented company interests through monitoring employee concerns and providing thoughtful, remedial recommendations to senior leadership team.
- Participated in unemployment hearings to ensure proper handling of individual cases.
- Liaised with staff and management in analysis and resolution of issues, grievances and conflicts.
- Collaborated with human resources team members to devise and deploy employee relations strategies.
- Transformed underperforming and overstaffed department into trimmed-down and well organized staff.
- Established measures to promote equality in regard to diversity in culture, language, and family circumstances to ensure equal access to opportunity and advancement.
- Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Launched innovative incentive program to maintain low turnover rate despite highly competitive market.
HR Business Partner02/2015 to 12/2018FedexPinellas Park , FL
- H.R.
- Business Partner, Crossover health Managed the credentialing department.
- I created companywide policy and procedures.
- Created programs that led to increased productivity and employee satisfaction.
- I am a dynamic leader facilitating organizational development as a stabilizing force capably navigating major changes ranging from rapid growth to workforce reductions.
- Worked with business leaders to evaluate and optimize human resources policies in all areas.
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Conducted new employee orientation to foster positive attitude toward organizational objectives.
- Drove changes to different areas of operations to align the company with HR strategies.
- Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
- Maintained compliance with state and federal employment laws and regulations.
- Conducted employee relations investigations, including safety complaints, allegations of harassment and civil rights issues.
- Diagnosed potential personnel issues to create action plans to eliminate complications.
- Partnered with management to establish workplace safety curriculum for training and education purposes.
- Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
- Established measures to promote equality in regard to diversity in culture, language, and family circumstances to ensure equal access to opportunity and advancement.
Lead Personal Banker09/2013 to 02/2015OneWest BankCity , STATE
- Worked directly with a diverse group of clients, many of which were high net worth individuals.
- Within one month of being on the sales floor, I earned the ranking of being the 3rd overall Personal Banker in the organization.
- Tasked with the handling of highly confidential and complex matters.
- Leveraged customer service and consultative sales techniques to exceed sales benchmarks.
- Counseled clients on financial matters and provided recommendations investment opportunities, products, and services based on client needs and asset availability.
- Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
- Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Bachelor of Arts: Business/HR Management11/2017Colorado State UniversityCity
- Graduated with Honors
- Dean's List Honoree each semester enrolled
- Honor Roll each semester enrolled
- Phi Beta Kappa Member
Associate of Science: Paralegal Studies05/2015Coastline Community CollegeCity
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School Attended
- Colorado State University
- Coastline Community College
Job Titles Held:
- Employee Relations Manager
- HR Business Partner
- Lead Personal Banker
Degrees
- Bachelor of Arts : Business/HR Management 11/2017
Associate of Science : Paralegal Studies 05/2015
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