Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Servant leader Employee Relations Manager with 7 years of experience ensuring compliance with personnel administration and engagement policies across diverse organizational environments. Proficient at improving labor relations with implementation of new HR programs and communication platforms.
Skills
Employee Relations
Creative Problem Solving
Project Management
Compliance Driven
Payroll
Payroll Taxes
Diversity and Inclusion
Investigations
Coaching
Project Management
Policies implementation
Employee engagement
Supervision
Communications
Experience
12/2018 to CurrentEmployee Relations ManagerThe Mentor Network | Hartford, CT,
Overseeing the day-to-day operations of our global organization, with a heavy focus on compliance.
Developing policy, directing and coordinating human resources activities, such as employment, compensation, labor relations, benefits, training, and employee services.
Enhanced employee welfare by adhering to established procedures for duration of investigations and disciplinary actions.
Represented company interests through monitoring employee concerns and providing thoughtful, remedial recommendations to senior leadership team.
Participated in unemployment hearings to ensure proper handling of individual cases.
Liaised with staff and management in analysis and resolution of issues, grievances and conflicts.
Collaborated with human resources team members to devise and deploy employee relations strategies.
Transformed underperforming and overstaffed department into trimmed-down and well organized staff.
Established measures to promote equality in regard to diversity in culture, language, and family circumstances to ensure equal access to opportunity and advancement.
Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
Launched wellness plans to reduce stress, boost morale and increase productivity.
Launched innovative incentive program to maintain low turnover rate despite highly competitive market.
02/2015 to 12/2018HR Business PartnerFedex | Pinellas Park, FL,
H.R.
Business Partner, Crossover health Managed the credentialing department.
I created companywide policy and procedures.
Created programs that led to increased productivity and employee satisfaction.
I am a dynamic leader facilitating organizational development as a stabilizing force capably navigating major changes ranging from rapid growth to workforce reductions.
Worked with business leaders to evaluate and optimize human resources policies in all areas.
Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Conducted new employee orientation to foster positive attitude toward organizational objectives.
Drove changes to different areas of operations to align the company with HR strategies.
Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
Maintained compliance with state and federal employment laws and regulations.
Conducted employee relations investigations, including safety complaints, allegations of harassment and civil rights issues.
Diagnosed potential personnel issues to create action plans to eliminate complications.
Partnered with management to establish workplace safety curriculum for training and education purposes.
Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
Established measures to promote equality in regard to diversity in culture, language, and family circumstances to ensure equal access to opportunity and advancement.
09/2013 to 02/2015Lead Personal BankerOneWest Bank | City, STATE,
Worked directly with a diverse group of clients, many of which were high net worth individuals.
Within one month of being on the sales floor, I earned the ranking of being the 3rd overall Personal Banker in the organization.
Tasked with the handling of highly confidential and complex matters.
Leveraged customer service and consultative sales techniques to exceed sales benchmarks.
Counseled clients on financial matters and provided recommendations investment opportunities, products, and services based on client needs and asset availability.
Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 11/2017Bachelor of Arts | Business/HR ManagementColorado State University, Colorado Springs, CO, GPA:
Graduated with Honors
Dean's List Honoree each semester enrolled
Honor Roll each semester enrolled
Phi Beta Kappa Member
Expected in 05/2015Associate of Science | Paralegal StudiesCoastline Community College, Newport Beach, GPA:
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