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Employee Relations Manager Resume Example

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EMPLOYEE RELATIONS MANAGER
Summary

Servant leader Employee Relations Manager with 7 years of experience ensuring compliance with personnel administration and engagement policies across diverse organizational environments. Proficient at improving labor relations with implementation of new HR programs and communication platforms.

Skills
  • Employee Relations
  • Creative Problem Solving
  • Project Management
  • Compliance Driven
  • Payroll
  • Payroll Taxes
  • Diversity and Inclusion
  • Investigations
  • Coaching
  • Project Management
  • Policies implementation
  • Employee engagement
  • Supervision
  • Communications
Experience
Employee Relations Manager12/2018 to CurrentCompany NameCity, State
  • Overseeing the day-to-day operations of our global organization, with a heavy focus on compliance.
  • Developing policy, directing and coordinating human resources activities, such as employment, compensation, labor relations, benefits, training, and employee services.
  • Enhanced employee welfare by adhering to established procedures for duration of investigations and disciplinary actions.
  • Represented company interests through monitoring employee concerns and providing thoughtful, remedial recommendations to senior leadership team.
  • Participated in unemployment hearings to ensure proper handling of individual cases.
  • Liaised with staff and management in analysis and resolution of issues, grievances and conflicts.
  • Collaborated with human resources team members to devise and deploy employee relations strategies.
  • Transformed underperforming and overstaffed department into trimmed-down and well organized staff.
  • Established measures to promote equality in regard to diversity in culture, language, and family circumstances to ensure equal access to opportunity and advancement.
  • Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Launched innovative incentive program to maintain low turnover rate despite highly competitive market.
HR Business Partner02/2015 to 12/2018Company NameCity, State
  • H.R.
  • Business Partner, Crossover health Managed the credentialing department.
  • I created companywide policy and procedures.
  • Created programs that led to increased productivity and employee satisfaction.
  • I am a dynamic leader facilitating organizational development as a stabilizing force capably navigating major changes ranging from rapid growth to workforce reductions.
  • Worked with business leaders to evaluate and optimize human resources policies in all areas.
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Drove changes to different areas of operations to align the company with HR strategies.
  • Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
  • Maintained compliance with state and federal employment laws and regulations.
  • Conducted employee relations investigations, including safety complaints, allegations of harassment and civil rights issues.
  • Diagnosed potential personnel issues to create action plans to eliminate complications.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Established measures to promote equality in regard to diversity in culture, language, and family circumstances to ensure equal access to opportunity and advancement.
Lead Personal Banker09/2013 to 02/2015Company NameCity, State
  • Worked directly with a diverse group of clients, many of which were high net worth individuals.
  • Within one month of being on the sales floor, I earned the ranking of being the 3rd overall Personal Banker in the organization.
  • Tasked with the handling of highly confidential and complex matters.
  • Leveraged customer service and consultative sales techniques to exceed sales benchmarks.
  • Counseled clients on financial matters and provided recommendations investment opportunities, products, and services based on client needs and asset availability.
  • Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
  • Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Bachelor of Arts: Business/HR Management11/2017Colorado State UniversityCity
  • Graduated with Honors
  • Dean's List Honoree each semester enrolled
  • Honor Roll each semester enrolled
  • Phi Beta Kappa Member
Associate of Science: Paralegal Studies05/2015Coastline Community CollegeCity
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Resume Overview

School Attended

  • Colorado State University
  • Coastline Community College

Job Titles Held:

  • Employee Relations Manager
  • HR Business Partner
  • Lead Personal Banker

Degrees

  • Bachelor of Arts : Business/HR Management 11/2017
    Associate of Science : Paralegal Studies 05/2015

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