Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Proactive Human Resources Manager with exceptional ability to leverage talent and best practices to drive organizational effectiveness. Trusted business partner with track record of consulting with executives to influence business decisions. Highly-effective delivering successful strategies for maximizing personnel retention and productivity.

  • Compensation and benefits
  • Training and Development
  • Conflict Resolution
  • Microsoft Office proficiency
  • Knowledge of OSHA, EEOC, ADA, FMLA, and Employment Labor Law Compliance
  • Succession planning
  • Relationship Management
  • Labor relations
  • ICIMS, UltiPro, Kronos, PeopleSoft
  • Process improvement
Work History
11/2018 to Current Employee Relations Manager Salesforce.Com, Inc. | Kirkland, WA,
  • Manage a team that supports over 1000 employees at 3 site locations. Two direct reports consisting of Two Human Resource Generalists.
  • Create and implement forward-thinking initiatives to improve employee engagement while reducing retention related costs.
  • Trainer to people leaders by reviewing and approving corrective actions, performance improvement plans, terminations, performance review and job/compensation changes.
  • Lead HR, HRIS, and Organizational Resilience projects optimizing processes and organizational preparedness.
  • Liaise between multiple teams and levels of management to improve communications.
  • Conduct thorough internal investigations and resolve employee complaints for 3 plant sites ensuring compliance with all state and federal laws and regulations.
  • Update training processes by reviewing existing documentation, leveraging feedback from business partners, and working with legal and compliance teams.
  • Develop succession plans and promotion paths for all teams.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
03/2017 to 07/2018 Human Resources Manager Rich Products Corporation | Fridley, MN,
  • Launched and supported two new business launches. Supervised one Human Resource Coordinator. Managed over 300 full-time and temporary light industrial workers operating in an OE client facility.
  • Developed and implemented an EH&S investigatory process, tracking system, and corrective action process to identify root causes, and improve powered industrial equipment training while reducing injuries and damaged product.
  • Followed client guidelines closely to assess safety requirements and make proactive changes to meet changing demands.
  • Directed job fairs to bring in local talent for full-time exempt and temporary to full-time positions.
  • Partnered with the Director of Human Resources and Legal Counsel to develop a site-specific employee handbook, safety/incident crisis prevention plan, and implement an alternative work schedule.
  • Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Identified and leveraged key stakeholders to manifest project deliverables ahead of prescribed timeline.
11/2016 to 01/2017 Human Resources Coordinator Archway Marketing | Newnan, GA,
  • Managed contract labor employees and HR functions for two international 3PL companies in the automotive industry.
  • Led onboarding, new hire orientation, benefits enrollment, and pay card system enrollment.
  • Investigated employee relation issues, coached and counseled employees on company policies as well as customer expectations, and processed ended assignments for all contract labor employees.
  • Supported the Manager of Client Operations by providing HR metrics and customer complaints with recommended solutions.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Sent notices to employees and subcontractors regarding expiring documentation.
  • Researched all payroll, COBRA, disability and FMLA issues.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
01/2016 to 11/2016 Human Resources Compliance Associate Aramark | City, STATE,
  • Disseminated required notices to conditional hire consistent with Aramark’s practices and applicable law for multi-state business units.
  • Handled administrative tasks such as initiating background checks, responding to field inquiries, and extending offers through iCIMS.
  • Completed in-depth evaluations based on detailed data provided by background check data and low to high risk individuals determined by an aggregate score.
  • Reviewed human resources paperwork for accuracy and completeness, including verifying, collecting and correcting data.
Expected in 09/2019 Master of Science | Organizational Leadership COLUMBIA SOUTHERN UNIVERSITY, Orange Beach, AL, GPA:
Expected in 10/2016 Master of Business Administration | Human Resource Management COLUMBIA SOUTHERN UNIVERSITY, Orange Beach, AL, GPA:
Expected in 05/2013 Bachelor of Science | Rehabilitation Studies, Mental Health and Addiction Studies ALABAMA STATE UNIVERSITY, Montgomery, AL, GPA:
  • Society of Human Resource Management

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