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Employee Relations Manager Resume Example

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EMPLOYEE RELATIONS MANAGER
Highlights
Microsoft Word, Excel, PowerPoint, and Project
Experience
Employee Relations Manager
March 2008 to December 2013AT&T － San Ramon, CA
  • Primary contact to investigate and resolve HR inquiries directed from various business unit clients, union representatives and HR partners (e.g., SR HR Specialist, HR Generalist, Legal, Labor Relations, etc.).
  • Responsible for providing advice and counsel, interpretation and guidance on a full range of HR policies, practices, programs and issues along with labor agreement interpretation.
  • Counsel Managers on employee related matters to ensure consistency across business units.
  • Manage cases in Lotus Notes database for documentation purposes.
Supervisory Staff Manager/Recruiter
August 2003 to March 2008AT&T － Oakland, California
  • Provide direct assistance to union bargained for employees with questions related to various union contracts, including force movement and/or surplus issues.
  • Provide leadership and guidance to clients regarding their current hiring needs; conduct behavioral interviews; evaluate all job related facts to determine whether applicants meet employment standards; extend job offers; and complete necessary system work and hiring documentation.
  • Perform all aspects of interviewing, screening, and staffing internal employees and external applicants for management and union contractual positions.
  • Conduct orientations, interviews, substance abuse screens, and background investigations using several HR database systems.
  • Calculate employee compensation.
  • Supervise four test administrators for internal testing and five Management employees that provide advice and counsel for Automatic Upgrade and Transfer system ref contractual eligibility for upgrade and transfer of various internal jobs.
Coach Manager - Project Support
October 2001 to August 2003AT&T － Dublin California
  • Lead, motivate, coach and develop 21 union Service Representatives.
  • Responsible for managing all results of employee productivity, customer satisfaction, quality assurance and service order accuracy.
  • Work closely with CWA union partners to establish relationships and plans that help achieve joint goals.
  • Responsible for force, payroll, FMLA, disability absences, time off and staff support functions for team.
  • Maintain accessibility requirements balancing force and internal office needs for training.
Project Coordinator
December 1998 to October 2001AT&T － San Francisco, California
  • Manage DSL Implementation for Priority Business customers.
  • Job requires a working knowledge of the DSL Provisioning Process, and Data Communications Group installation and testing procedures.
  • Work with Account teams to define project deliverables and timelines.
  • Daily tracking of orders and troubleshooting with DSL testers for installation of DSL.
Service Representative
December 1994 to December 1998AT&T － San Francisco, California
  • Establish, changed and remove products and services for resident customers' phone service.
  • Responsibilities require a professional approach to phone contacts, good personal customer contact skills, listening, communication, consultative sales and fact-finding techniques.
Division Secretary
January 1989 to December 1994AT&T － San Ramon, California
  • Support two Executive managers and their subordinates (100+ management and contractor employees) with calendar management, travel arrangement, asset management.
  • Auditing records for compliance with company policies; initiate and/or prepare monthly reports for various tracking purposes; sort, screen and prioritize incoming mail; personnel management; expense payments, backup for vice-president secretary and liaison for contractor issues.
Staff Associate
March 1984 to January 1989AT&T － San Francisco, California
  • Process Leave of Absence requests and Workers Compensation claims.
  • Point of contact for telephone concessions for retired and active employees.
  • Company Service Anniversary Reward and Recognition coordinator.
Education
Bachelor of Arts degree : Business Administration of Human Resource ManagementHoly Names University － Oakland, CABusiness Administration of Human Resource Management
Skills
approach, asset management, Auditing, backup, coach, contracts, clients, customer satisfaction, Data Communications, database, documentation, DSL, hiring, HR, interpretation, Labor Relations, leadership, Legal, listening, Lotus Notes, managing, Excel, mail, office, PowerPoint, Microsoft Word, payroll, personnel management, policies, quality assurance, sales, staffing, telephone, phone, troubleshooting, Upgrade
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Resume Overview

Companies Worked For:

  • AT&T

School Attended

  • Holy Names University

Job Titles Held:

  • Employee Relations Manager
  • Supervisory Staff Manager/Recruiter
  • Coach Manager - Project Support
  • Project Coordinator
  • Service Representative
  • Division Secretary
  • Staff Associate

Degrees

  • Bachelor of Arts degree : Business Administration of Human Resource Management

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