Employee Relations Manager Resume Example
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EMPLOYEE RELATIONS MANAGER
Professional Summary
Dedicated human resources professional with strong understanding of employment laws, compliance issues, talent acquisition, compensation and benefits plans. Successfully introduces process improvements and staff-development initiatives to drive corporate goal attainment.
Skills
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Work History
Employee Relations Manager, 08/2011 to Current
Salesforce.Com, Inc. – New York City Metro , CT
Salesforce.Com, Inc. – New York City Metro , CT
- Provided guidance and conducted comprehensive investigations for all complex and escalated employment situations for McKesson's Business Units (5000+ employees).
- Coordinated work activities of six (6) subordinates relating to employee relations services.
- Analyzed, modified and improved leave and work accommodation policies and processes to ensure compliance with legal requirements.
- Developed Standard Operating Procedures (SOP's) using Six Sigma methodologies for the Employee Relations (ER) team.
- Created Key Performance Indicators (KPI's) for the Employee Relations (ER) team.
- Collaborated with Payroll, Talent Acquisition, Legal and HRIS departments to achieve improved processes.
- Planned and conducted department trainings per month for 50 HR personnel to enhance ER subject matter expertise.
- Improved the work environment by analyzing trending data and providing proactive recommendations including training, development and process improvement.
Regional Human Resoures Manager, 07/2007 to 08/2011
Borden Dairy – Decatur , GA
Borden Dairy – Decatur , GA
- Led and managed a Human Resources Audit process for compliance purposes.
- Represented the business unit in the development and design of the Talent Acquisition shared services model for over 35,000 employees.
- Improved the employee performance review process for union employees and showed over 20% improvement in the supervisor relations.
- Created and developed Candidate Selection, Fair Credit Reporting and the ADA Interactive Process SOP's using Six Sigma methodologies.
- Decreased the number of employees on leave by 50% by applying the ADA Interactive process and accommodating those who were able to perform the essential functions of the job.
- Facilitated and managed a leadership development program by providing guidance such as 360 feedback and development opportunities for leaders within the organization where 100% of the participants were either promoted into other roles preceding the development program or had increased performance.
- Updated key human resource metrics, including turnover and terminations using PeopleSoft reporting tools.
- Created and led the communication plan and change management process regarding signigicant change in methodology around benefits and wellness programs for over 9,000 employees.
Human Resources Call Center Analyst, 08/2006 to 07/2007
Tyler Technologies – Montgomery , AL
Tyler Technologies – Montgomery , AL
- Provided first tier application support for all Human Resources related applications (e.g. PeopleSoft Various Modules, Employee and Manager Self Service applications, etc.) by resolving technical issues through research and responding back to appropriate parties via phone/email.
- Resolved functional business issues across the various HR modules in a hands-on manner.
- Managed high volume transactions and communications with HR Resources, Employees, and Managers within defined Service Level Agreements and Key Performance Indicator metrics.
- Supported the HR function in the areas of systems and data integrity/management and general assistance with business processes.
- Distributed monthly, bi-weekly PeopleSoft reports for business analysis purposes.
- Delivered HR policy support through the Employee Services Center for the Medication Management and Pharmaceutical Business Units.
- Researched and solved Tier 2 Human Resources issues through the employee services center and provide timely communication to resolution.
Human Resources Coordinator, 02/2003 to 08/2006
McKesson – City , STATE
McKesson – City , STATE
- Ensured compliance and administration of company policies, collective bargaining agreements, and federal and state law such as FMLA, ADA, EEO Affirmative Action Plan, FLSA and OSHA.
- Represented organization at personnel-related hearings and investigations. Handled disputes, terminating employees and administering disciplinary procedures.
- Addressed and resolved general payroll-related inquires.
- Coordinated and conducted pre-hire interviews.
- Prepared and communicationed employment offers.
- Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.
Human Resources Manager, 10/2000 to 11/2002
Rootlevel – City , STATE
Rootlevel – City , STATE
- Provided strategic HR support in performance management, organizational design, employee relations, recruitment, employee training and development, policy implementation and change management.
- Created an effective orientation and recruitment program; interviewing and screening candidates in the areas of application development, sales, accounting and project management which lead to less than 5% turnover.
- Developed and wrote all policies for the employee handbook.
- Coordinated and managed benefit programs; developed progressive and proactive benefits programs to provide motivation and incentives for effective performance by the employee group.
- Conducted compensation analysis for technology industry and administrative positions.
- Maintained HIPPA, ADA, EEO, FLSA and FMLA compliance standards through development and administrating plans.
Education
Bachelor of Science: Human Resources Management, 2000
Central Michigan University - City, State
Central Michigan University - City, State
Master of Science: Human Resources and Organizational Development, 2006
Central Michigan University - City
Central Michigan University - City
Computer Skills
- Fluent in PeopleSoft HRIS systems such as query creation, talent management system, performance management system, self management applications and Workforce Central Kronos Payroll online system.
- Experience using Microsoft desktop software such as Excel, Word, Access, OneNote and Outlook.
- Abilty to use Adobe Acrobat technologies, PDF creation, and some HTML.
Affiliations
- Society for Human Resources Management Professional Membership 2000 - Present
- Alpha Kappa Psi Co-Ed Business Fraternity Member 1998-2000
Certifications
Professional in Human Resources (PHR) Certification Since 2007
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Resume Overview
School Attended
- Central Michigan University
Job Titles Held:
- Employee Relations Manager
- Regional Human Resoures Manager
- Human Resources Call Center Analyst
- Human Resources Coordinator
- Human Resources Manager
Degrees
- Bachelor of Science : Human Resources Management , 2000
Master of Science : Human Resources and Organizational Development , 2006
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