Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Multi-talented Employee & Labor Relations Investigator. Versed in Human Resource policies and other relevant compliance statutes. Excellent organizational and time management skills with ability to prioritize and manage multiple tasks. Extensive knowledge in Conflict Resolution, Employee Consulting, Investigation, and Change Resolution.

  • Employee Relations
  • Employee Consulting
  • Knowledge of HR policies
  • Investigations
  • HRIS
  • FMLA knowledge
  • Thrives on multi-tasking
  • Case assessments
  • Labor Relations
  • Organization, and prioritizing
  • Change management
  • Administrative support
  • Creative problem solving
  • Excellent attention to detail
  • Microsoft Excel
  • Human Resource Policies
  • Applicant interviewing
  • Vendor managements
  • Title 7
Work History
08/2019 to Current Employee Relations Investigator Sr. Amazon.Com, Inc. | Louisville, KY,
  • At the direction of Employment Counsel, leads or co-leads EEO investigations into complaints of potential unlawful behavior, such as harassment, discrimination and retaliation.
  • At the request of the Compliance Officer, assists with / or conducts investigations into complaints of potential violations of the Company's Standards of Business Conduct-such as conflict of interest, unethical business practices, improprieties, etc.
  • In connection with the internal investigation process, conducts the following in-depth meetings.
  • Claimant intakes - Witness interviews - Response meetings with alleged wrong-doers - Conclusion meetings with the claimant, respondent, and other relevant parties.
  • Gathers, interprets, and analyzes data related but not limited to expense reports, time and attendance records, purchase orders, and other company financial / legal records.
  • Reviews emails and other pertinent documents submitted into evidence over the course of the investigation.
  • Composes correspondence and other highly confidential documents such as investigation recaps, corroboration charts, action plans, conclusion talking points, executive scripts, etc.
  • Presents oral and/or written comprehensive updates regarding findings and investigation status to HR Generalists, Employment Legal, and other Studio Partners (i.e, Labor Relations, Studio Protection Group, etc.)
  • At request of HR Generalist, present investigation findings to Business Unit Executives.
  • Based on findings make recommendations with regard to disciplinary measures and development opportunities.
  • At the request of HR Generalist, composes written counselings, talking points, and termination notices.
  • Conducts climate surveys for departments experiencing low morale and/or undefined issues. Climate surveys include staff interviews and data analysis.
  • At the direction of the Employment Law Group, cooperates with outside counsel with regard to lawsuits.
  • Responsible for file maintenance in adherence with the company's Document Retention process.
04/2015 to 08/2019 HR Investigator Chg Healthcare | Durham, NC,
  • Responsible for end to end case management of conduct related matters inclusive of harassment, discrimination, retaliation, workplace violence, unprofessional behavior and executive office complaints while ensuring the right balance of risk mitigation, engagement and fairness is delivered throughout the lifecycle of a case.
  • Provide guidance and advice to the HR community and key stakeholders on sensitive, complex scenarios such as negotiated departures, significant potential of litigation, systemic widespread implications to business/firm.
  • Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services; offer potential solutions to drive greater stakeholder satisfaction. Actively engage in change to drive successful execution.
  • Demonstrate expected behaviors; identify and escalate issues in an appropriate and timely manner
  • Deliver a trusted EECC brand known to employees and managers as a place where their voices are heard and acted on accordingly.
  • Deliver a first-class employee experience to all stakeholders and control partners through effective collaboration
11/2013 to 03/2015 Employee Relations Consultant Maersk | Long Beach, CA,
  • Conduct investigations of employee relations concerns, including complaints of discrimination, harassment, retaliation and other work-related issues.
  • Identify root causes of issues, weighing the importance and validity of information to form fact based opinions, solving problems and making formal recommendations which mitigate risk.
  • Manages multiple cases simultaneously while prioritizing the most urgent needs.
  • Document, collect and maintain investigation files and evidence that support investigative findings and results in the case management system.
06/2008 to 07/2013 Human Resources Business Partner Hewitt Associates | City, STATE,
  • Provide HR programmatic support, thought partnership, and coaching to all levels of the organization
  • Manage and facilitate organizational design and development, leadership coaching, and team building that support change and growth
  • Proactively assess team and manager development needs, make recommendations, and implement appropriate solutions
  • Provide rigorous data analysis and reporting solutions based on business needs
  • Execute on talent management strategies to support a team’s growth and individual development plans
  • Manage and facilitate the overall Performance Summary Cycle and employee engagement survey throughout the year
  • Integrate and partner with HR colleagues in the Recruiting, Learning & Development, Compensation, Legal, and HR Programs teams to implement solutions and help scale the business
  • Partner closely with regional HR partners on global strategy and execution
  • Work closely with companies Employee Relations Partners, supporting employee relations issues as needed
  • Facilitate team and offsite meetings as needed
  • Participate as an integral member of the extended HR community
Expected in 2017 Master of Business Administration | Human Resources Management Strayer University, , GPA:
Expected in 2003 Bachelor of Arts | Communications Edinboro University of Pennsylvania, Edinboro, PA GPA:

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Resume Overview

School Attended

  • Strayer University
  • Edinboro University of Pennsylvania

Job Titles Held:

  • Employee Relations Investigator Sr.
  • HR Investigator
  • Employee Relations Consultant
  • Human Resources Business Partner


  • Master of Business Administration
  • Bachelor of Arts

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