Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Skills
Performance improvement
Recruitment
Client Account Management
Team Leadership
Training and Development
Conflict Resolution
Coaching and mentoring
Budget development
Exceptional interpersonal communication
Operations management
Staff training/development
Budget administration
Project Management
Relationship building
Verbal and written communication
Work History
Employee Relations Coordinator, 04/2020 to Current Igloo – Irvine, CA,
Assisted with creation of performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
Assisted with developing and facilitating robust training programs to strengthen management skills, and disciplinary processes for organization.
Investigated employee issues by reviewing documentation and interviewing associates.
Partnered with HR / ER leadership to to create and implement remote working initiatives.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
Promoted harmonious working climate to boost morale and productivity.
Mediated discussions between employer and employee representatives in attempt to reconcile differences.
Tracked various statistics and kept detailed records to support human resources department.
Administrative Associate, 04/2015 to 04/2020 Children's Hospital Boston – Boston, MA,
Provides extensive administrative support for Vice President of Internal Audit.
Proofread and edit all official documentation, investigation memos, and officially issued reports for internal and external distribution.
Facilitates and manages monthly training sessions for campus wide employees to receive professional education credits.
Provides professional support for special projects, which may include editorial and administrative support for audit reports for publication; prepares materials for oral and/or written presentations; coordinates and prepares materials for courses, meetings, and conferences, creates and presents training materials for University.
Create documentation for quarterly Audit Committee Meetings, including heavy coordination and contact with prominent outside members, as well as UTSW executive leadership.
Worked with senior management to initiate new projects and assist in various processes.
Completed UTSW Lean Six Sigma Yellow Belt Certification training.
Accurately executed three large projects within Radiology Department for UTSW which include: Lung Cancer Screening Initiative, Radiology Web/Phone App, and Radiology CME Event - The Right Scan from Head to Toe.
Successfully implemented new computer program designed to resolve scheduling problems, improve operations and provide exceptional customer service.
Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs.
Assisted with recruitment, hiring and training of staff.
GENERAL MANAGER, 08/2010 to 04/2015 Jetblue Airways – Newark, NJ,
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Increased staff retention rate by 15% after implementing new training programs.
Maximized efficiency by coaching and mentoring 20-25 personnel on customer service principles, industry practices, company procedures and sales system.
Received superior customer service satisfaction scores for 12+ consecutive quarters.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Coordinated twice yearly leadership workshops to educate team members on best practices to optimize productivity.
Completed talent acquisition and management for all internal/external placements.
Sent notices to employees and subcontractors regarding expiring documentation.
Maintained current understanding of state and federal policies such as EEO and ADA.
Education
Bachelor of Science: Organizational Leadership, Expected in 12/2021 Texas A&M University - Commerce, TX, GPA:
Associate of Arts: Digital Arts, Expected in 05/1998 Oakland College - Michigan, GPA:
Affiliations
Society for Human Resource Management – Member, 2018 to Present
Certifications
Society for Human Resource Management - Certified Professional (SHRM-CP)
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