Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

  • Performance improvement
  • Recruitment
  • Client Account Management
  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Coaching and mentoring
  • Budget development
  • Exceptional interpersonal communication
  • Operations management
  • Staff training/development
  • Budget administration
  • Project Management
  • Relationship building
  • Verbal and written communication
Work History
Employee Relations Coordinator, 04/2020 to Current
IglooIrvine, CA,
  • Assisted with creation of performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
  • Assisted with developing and facilitating robust training programs to strengthen management skills, and disciplinary processes for organization.
  • Investigated employee issues by reviewing documentation and interviewing associates.
  • Partnered with HR / ER leadership to to create and implement remote working initiatives.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
  • Promoted harmonious working climate to boost morale and productivity.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Tracked various statistics and kept detailed records to support human resources department.
Administrative Associate, 04/2015 to 04/2020
Children's Hospital BostonBoston, MA,
  • Provides extensive administrative support for Vice President of Internal Audit.
  • Proofread and edit all official documentation, investigation memos, and officially issued reports for internal and external distribution.
  • Facilitates and manages monthly training sessions for campus wide employees to receive professional education credits.
  • Provides professional support for special projects, which may include editorial and administrative support for audit reports for publication; prepares materials for oral and/or written presentations; coordinates and prepares materials for courses, meetings, and conferences, creates and presents training materials for University.
  • Create documentation for quarterly Audit Committee Meetings, including heavy coordination and contact with prominent outside members, as well as UTSW executive leadership.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Completed UTSW Lean Six Sigma Yellow Belt Certification training.
  • Accurately executed three large projects within Radiology Department for UTSW which include: Lung Cancer Screening Initiative, Radiology Web/Phone App, and Radiology CME Event - The Right Scan from Head to Toe.
  • Successfully implemented new computer program designed to resolve scheduling problems, improve operations and provide exceptional customer service.
  • Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs.
  • Assisted with recruitment, hiring and training of staff.
GENERAL MANAGER, 08/2010 to 04/2015
Jetblue AirwaysNewark, NJ,
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Increased staff retention rate by 15% after implementing new training programs.
  • Maximized efficiency by coaching and mentoring 20-25 personnel on customer service principles, industry practices, company procedures and sales system.
  • Received superior customer service satisfaction scores for 12+ consecutive quarters.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Coordinated twice yearly leadership workshops to educate team members on best practices to optimize productivity.
  • Completed talent acquisition and management for all internal/external placements.
  • Sent notices to employees and subcontractors regarding expiring documentation.
  • Maintained current understanding of state and federal policies such as EEO and ADA.
Bachelor of Science: Organizational Leadership, Expected in 12/2021
Texas A&M University - Commerce, TX,
Associate of Arts: Digital Arts, Expected in 05/1998
Oakland College - Michigan,
Society for Human Resource Management – Member, 2018 to Present

Society for Human Resource Management - Certified Professional (SHRM-CP)

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School Attended

  • Texas A&M University
  • Oakland College

Job Titles Held:

  • Employee Relations Coordinator
  • Administrative Associate


  • Bachelor of Science
  • Associate of Arts

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