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Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
- Performance improvement
- Recruitment
- Client Account Management
- Team Leadership
- Training and Development
- Conflict Resolution
- Coaching and mentoring
- Budget development
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- Exceptional interpersonal communication
- Operations management
- Staff training/development
- Budget administration
- Project Management
- Relationship building
- Verbal and written communication
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Employee Relations Coordinator, 04/2020 to Current
Igloo – Irvine, CA,
- Assisted with creation of performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Assisted with developing and facilitating robust training programs to strengthen management skills, and disciplinary processes for organization.
- Investigated employee issues by reviewing documentation and interviewing associates.
- Partnered with HR / ER leadership to to create and implement remote working initiatives.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Promoted harmonious working climate to boost morale and productivity.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Tracked various statistics and kept detailed records to support human resources department.
Administrative Associate, 04/2015 to 04/2020
Children's Hospital Boston – Boston, MA,
- Provides extensive administrative support for Vice President of Internal Audit.
- Proofread and edit all official documentation, investigation memos, and officially issued reports for internal and external distribution.
- Facilitates and manages monthly training sessions for campus wide employees to receive professional education credits.
- Provides professional support for special projects, which may include editorial and administrative support for audit reports for publication; prepares materials for oral and/or written presentations; coordinates and prepares materials for courses, meetings, and conferences, creates and presents training materials for University.
- Create documentation for quarterly Audit Committee Meetings, including heavy coordination and contact with prominent outside members, as well as UTSW executive leadership.
- Worked with senior management to initiate new projects and assist in various processes.
- Completed UTSW Lean Six Sigma Yellow Belt Certification training.
- Accurately executed three large projects within Radiology Department for UTSW which include: Lung Cancer Screening Initiative, Radiology Web/Phone App, and Radiology CME Event - The Right Scan from Head to Toe.
- Successfully implemented new computer program designed to resolve scheduling problems, improve operations and provide exceptional customer service.
- Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs.
- Assisted with recruitment, hiring and training of staff.
GENERAL MANAGER, 08/2010 to 04/2015
Jetblue Airways – Newark, NJ,
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Increased staff retention rate by 15% after implementing new training programs.
- Maximized efficiency by coaching and mentoring 20-25 personnel on customer service principles, industry practices, company procedures and sales system.
- Received superior customer service satisfaction scores for 12+ consecutive quarters.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Coordinated twice yearly leadership workshops to educate team members on best practices to optimize productivity.
- Completed talent acquisition and management for all internal/external placements.
- Sent notices to employees and subcontractors regarding expiring documentation.
- Maintained current understanding of state and federal policies such as EEO and ADA.
Bachelor of Science: Organizational Leadership, Expected in 12/2021
Texas A&M University - Commerce, TX,
GPA:
Associate of Arts: Digital Arts, Expected in 05/1998
Oakland College - Michigan,
GPA:
Society for Human Resource Management – Member, 2018 to Present
Society for Human Resource Management - Certified Professional (SHRM-CP)
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