Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

well-versed employee relations/HR specialist with 10 years background in management and administration of workforce in various settings & diverse industries, delegated to uphold policy compliance, advocate of effective policies from labour law to client specific rules while maintaining employee productivity and quality of service by promoting talent/skill based placements combined with timely coachings or imminent transfers. With an eye for fine details and competency in early conflict detection and resolution. improving interdepartmental partnership and communication through forging bonds with key employees focusing on mutual and coefficient synergy and collaborations Based on short/long term visions. public speaker able to do lectures on complex subjects tailoring down eloquently the contingent/fundamental work specifics and policies to any audience. experienced working in highly regulated/fast paced environments (Hospitals, universities, big industries) being exposed to variety of sensitive information demanding strict adherence to confidentiality. Best known for knowledgeability, enthusiasm to learn, attention to details and having a natural tendency to connect with all kinds of people.

ready to transition to a higher position with greater challenges and be able to work within a culture of high ambitions having potential to grow and where success is achieved through a methodical approach that result in effectively increasing employee engagement, productivity and retention.

  • Bilingual Fluency (Farsi,English)
  • Exceptional interpersonal skills
  • Experienced in highly regulated settings
  • Managing heated arguments
  • Medical terminology, psychology, social relations, cultural diversity
  • Professional ethics, confidentiality and HIPPA
  • Quality control and quality assurance
  • Multi-tasking
  • Flexible and adaptive team player
  • Quick learner and researcher
  • Compiling complex detailed reports and documentation, charts, graphs etc
  • Following strict guidelines and procedures
  • Work flow planning with tight timeline managing
  • Workforce training, auditing, coaching and interviewing in groups or individual
  • Computer knowledge equivalent to CompTIA Network+ and A+ certificate
  • Advanced Microsoft Office Package (Excel, Word, PowerPoint etc)
  • Microsoft Project Certificate
10/2019 to Current Employee Relations Coordinator Igloo | Irvine, CA,
  • Tracked inputted and analyzed large volume of employee attendance records,
  • Worked with HR management to devise, update and implement policies based on changing industry and contingent new trends.
  • Managed new hire orientations, presented company's polices to groups and managed employee separations.
  • Served as link between management and employees by handling questions, and helping resolve work-related problems.
  • Represented company interests through monitoring employee concerns and providing, remedial recommendations to senior leadership.
  • Managed internal investigations such as allegations of discrimination or sexual harassments.
  • Earned reputation for achievements beyond expectations with appraisals from senior management and vice president of the company.
  • Performed site evaluations, customer surveys and team audits.
  • Created various matrixes to assess employee skill-set levels and compliance adherence scores.
  • Actively engaged with large team of security personnel on incident investigations
  • Actively participated in COVIDn19 medical screening assessments for hundreds of employees
01/2018 to 01/2019 Apple Repair Technician III Health Alliance Of Hudson Valley | Suffern, NY,


  • Reviewed action code database and flowcharts for Implementing specific actions
  • Maintained high productivity efficiently, entering alphanumeric codes and cross checking with manuals
  • Troubleshot and resolved issues with scanners and printers to minimize production delays
  • Performed complete Apple electronic boards diagnostics for any malfunctioned parts
  • Detected fraudulent parts or warranty breaches
  • Removed delicate electrical components, assessed faults and repaired or replaced with new parts
  • Completed thorough software assessment on cellphones
02/2008 to 11/2017 Clinical Administrator W.H.O Branch Of Health Ministry |Iran | City, STATE,
  • Coordinated delivery of exceptional patient care on a multidisciplinary medical clinic
  • Participated in weekly meetings with department heads to discuss census information, project Milestones, achievements, major issues, prospects
  • Trained interns, technicians and newly hired Physicians
  • Ordered all supplies needed for the healthcare facility and staff
  • Successfully led key environmental projects which resulted in recognition by the State Health Ministry as great containment success, for two consecutive years
  • Inputted and categorized all the information from correspondence or onsite visits and incidents into automation systems
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Created attendance record with special attention to preparation to work upon arrival
  • Wrote agendas, duty specifications, and sent out notifications for all staff members
  • Exceeded targets by keeping major health indexes below all time average
  • Interviewed patients and analyzed information, including insurance, demographic and medical history and triage
  • Provided patient outreach and education services related to health system resource availability.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
03/2002 to 06/2007 Clinical Interpreter and Transcribe Jundishapur State Medical University | City, STATE,
  • Offered quick and scientific verbal and written translations of documents, speeches, conference calls and group discussions from English to Farsi and back.
  • Integrated in-depth knowledge of Medical terminology with culture and scientific literature variability for precise translation.
  • Interpretation of comprehensive treatment plans, Consultations and diagnostics both verbally and into written form utilizing various charts, and reports.
  • Proofread produced translation documents to catch and fix punctuation, grammatical and translation errors in university journals and Official letters
  • Made summary reports, abstracts from meetings and lectures
Education and Training
Expected in 03/2011 M.D. | Medicine Jundishapur State Medical University, Iran ,Ahwaz, GPA:

Graduate from Jundishapur state medical university ,Iran, Ahwaz.

  • Medical Sciences(7 years course of study including 2
Expected in 06/2019 Network+ | Computer Networking Technical Institute of Tehran, Iran , GPA:

On campus course and training including 30hr lecture and 30 hrs lab work with routers,switches,PC hardware and LAN cabling

exam score of 94/100

Expected in 05/2019 Microsoft Project Certification | Project Management Technical Institute of Tehran, , GPA:

30 hrs of project management on campus course and three complete construction project simulations with exam score of 98/100

Activities and Honors


  • Voluntary member of Moshk child cancer charity NGO
  • Iranian medical laser community active member(ID#791121086)
  • Iranian physician association(ID#132451
  • Member and active contributor in Iranian Harm reduction for substance abuse
  • Member of Persian environmental activist NGO (ID#259342)
  • Animal shelter co-founder currently active in treatment of injured or abused cats and promotion of related animal right campaigns.
Websites, Portfolios, Profiles

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School Attended

  • Jundishapur State Medical University
  • Technical Institute of Tehran
  • Technical Institute of Tehran

Job Titles Held:

  • Employee Relations Coordinator
  • Apple Repair Technician III
  • Clinical Administrator
  • Clinical Interpreter and Transcribe


  • M.D.
  • Network+
  • Microsoft Project Certification

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