employee relations case manager resume example with 11 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Multi-talented and Accomplished Human Resource professional with a background in Employee Relations, and Labor Relations. Extensive knowledge in Title VII, EEOC, Conflict Resolution, Employee Consulting, Investigation, Change Resolution. Excellent reputation in using HR Service Now, PeopleSoft, Kronos, Workday, and Microsoft Excel.

  • Employee Relations
  • Employee Consulting
  • Knowledge of HR policies
  • Labor Relations
  • HR Service Now
  • Title VII
  • PeopleSoft
  • Case Management
  • Organization, prioritizing, and multi-tasking
  • Change management
  • EEOC Claims
  • Creative problem solving
  • Excellent attention to detail
  • Microsoft Excel
  • Strong Investigation techniques
  • Adaptive to changing environments
  • Conflict resolution
Strayer University Washington, DC Expected in 12/2017 Bachelor Of Business Administration : Human Resources Management - GPA :
Work History
South Carolina Department Of Social Services - Employee Relations Case Manager
City, STATE, 07/2019 - Current
  • Subject matter expert in one or more specialized regulatory areas (e.g. EEOC, Title VII, ADA) or Employee Relations (ER) areas of expertise.
  • Responsible for investigating and responding to internal and external complaints, agency charges, and attorney demands and handling other complex, high-risk, or sensitive ER cases to include: gathering and analyzing evidence and applying relevant laws, policies and past practice to reach conclusions.
  • Investigated and prepared strategy and responses to third-party EEOC, OFCCP, and other governmental charges and requests as well as threatened litigation.
  • Provided consultation, guidance and coaching to supervisors, managers and People Solutions (HR) BPs to address employee behavior and performance concerns; provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions.
  • Built relationships with HRBPs, department leaders, business partners, and business managers in order to appropriately address high risk ER issues and proactively address ER trends that might be impacting the business.
  • Maintained required documentation within case management system, including intake and investigative notes, supporting documents and final reports.
  • Partnered with Legal Compliance and Employment Law on privileged investigations and issues.
DHL Global Forwarding - Employee Relations Business Partner (Laid Off)
City, STATE, 07/2013 - 07/2019
  • Provided employee relations consulting and guidance to associates and leadership.
  • Created, advised, and/or reviewed related documentation, as appropriate.
  • Partnered with leadership in optimizing associate engagement, retention, productivity, and individual and team performance.
  • Managed and maintained related HR databases, information systems, web pages, and other platforms.
  • Lead and/or collaborated with internal investigations, in conjunction with other internal risk management function(s).
  • Engaged with legal counsel, consultants, vendors, and other external parties.
  • Maintained strong knowledge of, and monitors trends in, employment laws and regulations.
  • Participated in the development, implementation, and maintenance of HR and company policies and procedures.
  • Advised associates and leadership on policies, procedures, and practices.
  • Assisted in conducting new hire and new leader orientation and on-boarding, as directed.
  • Partnered with HR and other teams in analyzing metrics, data, and root-causes in developing recommendations for business areas and operations.
  • Fostered positive, effective working relationships and an inclusive work environment.
  • Apprised HR team of business area matters that impact HR operations and planning.
  • Assisted with coordination of restructurings.
  • Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
Wells Fargo - Employee Relations Consultant (Laid Off)
City, STATE, 05/2010 - 07/2013
  • Coordinated with the HR Business Partners and LOB Managers and Supervisors in gathering data and relevant information in the resolution of cases.
  • Provided advise and assist in the development of strategies to deal with performance and behavioral matters
  • Managed the disciplinary process from commencement to resolution.
  • Assisted in coordinating with internal/external legal counsel and other government regulatory authorities in gathering data relevant to the resolution of cases.
  • Provide counsel of matters of reorganization and restructuring.
  • Kept abreast of ER trends and developments within the industry, relevant laws and latest jurisprudence and communicated these changes to the ER Manager and HR Team.
  • Recommended innovative HR/ER policies, practices, guidelines based on the assessment of current issues and concerns affecting the lines of business.
  • Cascaded new policies, practices, and guidelines to the LOBs and monitors adherence to such policies.
  • Coordinated with training vendors and providers regarding the design and conduct of ER learning programs.
  • Conducted learning sessions for supervisors, managers, and the HR team members on relevant laws and trends in the ER field as necessary
  • Worked with HRBPs in reviewing the results of the Team Member Connection Survey and developing interventions with the LOBs, in areas where there were engagement issues.

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Employee Relations Case Manager
  • Employee Relations Business Partner (Laid Off)
  • Employee Relations Consultant (Laid Off)


  • Bachelor Of Business Administration

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