Well-qualified employee relations professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Ready to leverage training and experience to take on new professional challenges.
Skills
Focused-Driven Strategic Leadership
LEAN Six Sigma Black Belt Expert
Strategic Human Resources Planning
Employee & Labor Relations
Change Management & Engagement
Training Development & Facilitation
Employee Relations Oversight
Employee Performance Reviews
Learning And Development
Operational Leadership
HR Experience
Negotiation
Surveys
Problem-Solving Skills
Conflict Resolution Skills
Work History
02/2013 to Current
Employee Relations Business PartnerApple Inc. – Prineville, OR,
Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies for 3200 employees.
Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
Liaised between multiple business divisions to improve communications.
Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions, and reach resolution of grievances.
Discovered and resolved complex employee issues that affected management and business decisions.
Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives.
Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
09/2008 to 01/2013
Director of Human ResourcesGw Medical Faculty Associates – Washington, DC,
Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Responsible for strategic planning of recruitment, selection, and onboarding initiatives
Managed and administered employee retirement and deferred contribution plans; Worker Compensation, Unemployment, FMLA, STD, LTD, and ADA federal programs
In addition, responsible for writing, reviewing, and implementing university policies; served as chief labor negotiator; reviewed faculty appointments/contracts; conducted employee coaching, termination reviews, and investigations
Reduced health benefits cost by $995,000.00;
Developed performance management system (IPADS)
Reduced emergency notification costs by $50,000.00 per year;
Reduced workforce by 25% without layoffs or service interruptions in less than 100 days after strategy implementation
Structured compensation and benefits according to market conditions and budget demands.
Developed succession plans and promotion paths for staff.
Liaised between multiple business divisions to improve communications.
03/2002 to 09/2008
Executive DirectorPeopable – Sparta, IL,
Directed club-wide operations with responsibilities for overseeing operations and programs for Club within multi-unit organization with primary concern for program development and implementation; staff development; supervision of assigned staff and program volunteers; facilities and budget management
Raised over five million dollars per year for programmatic operations from local, state, and federal foundations and fundraising efforts;
Strategic planning initiatives resulted in $350,000 cost savings per year;
Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Recruited new members by networking at community events and distributing promotional materials to attendees.
Supervised writing of all grant applications and checked information for accuracy prior to submission.
Interviewed, supervised, and motivated 20 staff members to achieve optimal productivity.
Education
Expected in 08/2020
Ph.D.: Human Resources Management and Organizational Leadership Northcentral University, College of Business And Technology - Phoenix, AZ, GPA:
Expected in 05/2005
Master of Business Administration (MBA): Human Resource Management American Intercontinental University - Schaumburg, Illinois GPA:
Expected in 06/1991
Bachelor of Science: Health Care Administration Ohio University - Athens, OH GPA:
Certifications
International Public Management Senior Certified Professional (IPMA-SCP),
Certified Labor Relations Professional (CLRP),
National Professional Certification in Mediation (NPCM),
Certified Professional Coach (CPC),
LEAN Six Sigma Black Belt, The Council for Six Sigma Certification
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Resume Overview
School Attended
Northcentral University, College of Business And Technology