employee relations and training specialist resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Experienced human resources professional, leader, and counselor. Change agent familiar with sensitive communications, negotiations, and collaboration. Expert knowledge of federal employment laws and regulations. Enthusiastic developer of people through education, training, and performance management.

  • Training and Development
  • Employee Relations
  • Coaching and Counseling
  • Strategic Planning
  • Program Management
  • People Management

Developed a training class for peers that earned re-certification credits from HRCI

Designed and developed class materials for adults interested in returning to college

Successfully managed a project to transition to new payroll provider saving the organization 1/2 FTE

Instrumental in defining core values and strategic initiatives

Designed and implemented new performance management system

Employee Relations and Training Specialist, 11/2013 to Current
Some (So Others Might Eat)High View, WV,
  • Serves as a link between management and employees by handling questions, investigations, and helping resolve work-related problems.
  • Designs and facilitates training programs
  • Conducts new employee orientation
  • Participates in work place investigations
  • Assists managers and supervisors with employee relations matters
  • Responsible for responding to all unemployment claims and participation in hearings as needed.
Director of Human Resources and Policy Administration, 2007 to 09/2013
Massachusetts Institute Of TechnologyBoston, MA,
  • Served as partner to executive leadership and as member of senior management team.
  • Active participant in strategic planning, goal setting, and implementation.
  • Provided counsel, guidance and education in all aspects of personnel management including recruitment, hiring, orientation, benefits administration, compensation strategy, coaching, employee counseling, performance management, professional development and training, rewards and recognition, discipline and termination, and safety compliance with University and state policies.
  • Developed all human resource policies
  • Collaborated with internal and external stakeholders on policy administration
  • Developed and implemented annual professional staff training programs
  • Designed and conducted job analysis as needed
  • Managed annual personnel budget of $3,000,000
  • Collaborated as needed with organization's executive leadership and legal counsel on various employment related issues.
Instructor, 04/2012 to 04/2013
St. Louis Community CollegeSaint Louis, MO,
  • Class design and facilitation for ongoing, quarterly class offered to adults considering college education; areas of focus include time management, goal setting, and note taking.
Continuing Education Instructor, 01/2007 to 02/2012
Alberton School DistrictCity, STATE,
  • Designed a course directed to people searching for a job and facilitated instruction; areas of focus included searching for positions, resume and cover letter development, and interviewing skills.
Store Human Resource Manager, 05/2005 to 11/2006
The Home DepotCity, STATE,
  • Provided effective personnel management and execution of learning, career development, consistent employment practices, recognition and rewards system, benefits administration, staffing, performance management systems, and guidance to supervisors and managers.
  • Partnered with senior management team to ensure safety and compliance with all federal, state and local employment and environmental laws.
District Clerk, 03/2005 to 05/2005
Sweetwater County Conservation DistrictCity, STATE,
  • Ensured accurate performance in all functions of the Conservation District.
  • Maintained critical familiarity with local, state, and federal laws.
  • Frequent collaboration with other alliances or agencies.
  • Conducted research for grant proposals and managed grant fund accounting.
  • Participated in water sampling and monitoring projects.
  • Presented funding needs to County Commissioners.
Regional Human Resource/Community Relations/Administrative Manager, 07/1996 to 01/2005
Coca Cola Bottling Company High CountryCity, STATE,
  • Responsible for all human resource functions in a three-state region.
  • Facilitated monthly employee meetings for regional sales centers; designed and delivered mandatory training programs for supervisors; ensured adherence to company safety policies and compliance with DOT and OSHA requirements; represented company in workers' compensation and unemployment claims or disputes; conducted investigations and provided recommendations for appropriate disciplinary actions including terminations.
Master of Educational Leadership: Education, Expected in May 2010
The University of Montana - Missoula, MT
GPA: GPA: 3.93

GPA: 3.93

Bachelor of Arts: Psychology, Expected in May 2006
University of Wyoming - Laramie, WY


Associate of Arts: Fine Art, Expected in May 2002
Western Wyoming Community College - Rock Springs, WY

Fine Art

Professional Affiliations

Member, Society for Human Resource Management (SHRM) since 2004


Training and Development

Human Resource Management

Employee Relations


Bilingual - professional Spanish

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Resume Overview

School Attended

  • The University of Montana
  • University of Wyoming
  • Western Wyoming Community College

Job Titles Held:

  • Employee Relations and Training Specialist
  • Director of Human Resources and Policy Administration
  • Instructor
  • Continuing Education Instructor
  • Store Human Resource Manager
  • District Clerk
  • Regional Human Resource/Community Relations/Administrative Manager


  • Master of Educational Leadership
  • Bachelor of Arts
  • Associate of Arts

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