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Employee Labor Relations Manager Resume Example

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EMPLOYEE LABOR RELATIONS MANAGER
Experience
Employee Labor Relations Manager, 10/2016 to Current
Company Name – City, State
  • Functions as an internal consultant to assist management in identifying and resolving employee and manager questions/concerns while maintaining and respecting confidential information.
  • Conducts thorough employment-related internal investigations with union and non-union team members and/or departments and identifies appropriate resolution including performance consequences for investigations, up to and including separation of employment assist in hiring process, training, and supervised all labor relation team.
  • Maintains accurate and complete documentation on all investigations in an organized filing system.
  • Ensures timely and effective responses to employee relations issues through employee and management counseling, and preventative problem solving with department management, assist with benefits enrollment.
  • Ensures compliance and completion of ACA/FMLA/ADA accommodation process.
  • Works with FMLASource to ensure tracking reports for Leave of Absence(s) are updated and distributed to management team.
  • Engages employees with requests for accommodation and ensures the interactive process takes place in a thorough and timely manner, implement programs to enhance managers, supervisors and leaders with TM's.
  • Works with internal and external legal resources to investigate and respond to government agency claims including, but not limited to EEOC charges of discrimination, harassment or retaliation, Department of Labor, and/or charges of unfair labor practices filed with the National Labor Relations Board.
  • Overseen Food and Beverage department, assisted legal team with mediations, and negoatations.
  • Administers unemployment claims administration process and participates in and schedules relevant parties for unemployment hearings.
  • Receives subpoena requests for information related to team members and guests and responds thoroughly and promptly.
  • Assist with training managers and supervisor on HR laws and documentation.
  • Partners with management team in the administration of collective bargaining agreements.
  • Processes grievances and provides arbitration support, interpreting and ensuring compliance with the provisions of the collective bargaining agreements.
  • Conducts exit interviews.
  • Monitors departmental metrics to identify turnover trends and makes recommendations for positive change.
  • Participates in employee retention programs and makes recommendations on how to reduce employee turnover (overall and less than 90 days).
Human Resource Employees Labor Specialist Supervisor, 09/2014 to 10/2016
Company Name – City, State
  • Handled disciplinary actions, conducted employee training, assisted on grievances, mediations.
  • Assited with Leave Administrator on all FMLA/ADA and PLOA cases.
  • Provides executive-level support services to management staff, surgeons and doctors as requested.
  • Assists with any credentialing needs to local healthcare facilities and other hospitals.
  • Maintain and verify I-9 documentation; conduct monthly enterprise audits in accordance with I-9 policy.
  • Assisted and recommended soluttions on high turnovers, trained management team on union contracts.
  • Responsible for EEOC Compliance, and umnemployment cases.
  • Interviewed/hired all relation staff,conducted new hire training orientation.
  • Supervised 4 Employees Labor Relations Specialist.
  • Supported Director of Labor Relations.
Employee Labor Relations Specialist I, 12/2012 to 09/2014
Company Name – City, State
  • Assist and prepared redline Union Contracts, conducted grievances, mediation, and negotiations.
  • FMLA/ADA/EEOC/Unemployment, Responsible for training leadership on union contracts.
  • Research and collect data to complete reports and projects, prepare and maintained confidential correspondence and documents on employees,update website, uploaded job requisitions and student information.
  • Served as department Special Employee Labor Relations I for District Director Employee & Labor Relations.
  • Assistant to College Success Program Director with maintaining guidelines for partnership with Cleveland High Schools.
  • Correspondence/mail, arranges programs, events, or conferences by arranging for facilities and caterer, issuing.
  • Information or invitations, and coordinated speakers, handled consulting contracts, assisted with employee training.
Human Resource Manager, 02/2009 to 08/2012
Company Name – City, State
  • Coordinated business meetings, special events, travel arrangements, processed payroll, assisted Benefits Manager with benefits enrollment.
  • Prepared employees personnel folders, calculated time sheets, scheduled vacations, maintained attendance log, prepared and managed office budget, purchasing budget, event planning, community outreach.
  • Supervised 25-60 employees, maintain office issues, coordinated criminal background checks, coordinated orientation, typed and proofread business correspondences, memorandums, letters,forms, create and process PO's.
  • Prepared daily revenue, end of month balance report, coordinated with contractors and vendors,volunteer coordinator,conducted employee training, handled all complaints from employees and citizens.
  • Responsible for recruitment process, interviewed and hired employees, completed Directors claims expenses.
  • Ensured proper communication and understanding of company benefits, compensation, training, and policy & procedures, monitor and update time in Kronos for employee's hours, vacation, sick time and personal days.
  • Assistant to Director, completed Directors claims expenses, coordinated and implemented programs for children/seniors programming, complete and maintain I9's, responsible for EEO compliance and unemployment cases.
Human Resource Administrative Manager, 07/2004 to 08/2008
Company Name – City, State
  • Developing and administering human resources plans and procedures that relate to company personnel.
  • Planning, organizing, and controlling the activities and actions of the HR department.
  • Contributing to the development of HR department goals, objectives, and systems.
  • Implementing and revising a company's policies and procedures.
  • Creating and revising job descriptions.
  • Conducting annual salary apprasials.
  • Developing, analyzing, and updating the company's salary budget.
  • Developing, analyzing and updating the company's evaluation program.
  • Developing, revising, and recommending personnel policies and procedures.
  • Maintaining and revising the company's handbook on policies and procedures.
  • Performing benefits administration with benefits manager.
  • Maintaining affirmative action programs.
  • Overseeing recruitment efforts for all personnel, including writing and placing job ads.
  • Conducting new employee orientations and employee relations counseling.
  • Overseeing exit interviews.
  • Maintaining department records and reports.
  • Participating in administrative staff meetings.
  • Maintaining company directory and other organizational charts.
  • Recommending new policies, approaches, and procedures.
Work History
Employee Labor Relations Manager, 10/2016 to Current
Company Name – City, State
  • Functions as an internal consultant to assist management in identifying and resolving employee and manager questions/concerns while maintaining and respecting confidential information.
  • Conducts thorough employment-related internal investigations with union and non-union team members and/or departments and identifies appropriate resolution including performance consequences for investigations, up to and including separation of employment assist in hiring process, training, and supervised all labor relation team.
  • Maintains accurate and complete documentation on all investigations in an organized filing system.
  • Ensures timely and effective responses to employee relations issues through employee and management counseling, and preventative problem solving with department management, assist with benefits enrollment.
  • Ensures compliance and completion of ACA/FMLA/ADA accommodation process.
  • Works with FMLASource to ensure tracking reports for Leave of Absence(s) are updated and distributed to management team.
  • Engages employees with requests for accommodation and ensures the interactive process takes place in a thorough and timely manner, implement programs to enhance managers, supervisors and leaders with TM's.
  • Works with internal and external legal resources to investigate and respond to government agency claims including, but not limited to EEOC charges of discrimination, harassment or retaliation, Department of Labor, and/or charges of unfair labor practices filed with the National Labor Relations Board.
  • Overseen Food and Beverage department, assisted legal team with mediations, and negoatations.
  • Administers unemployment claims administration process and participates in and schedules relevant parties for unemployment hearings.
  • Receives subpoena requests for information related to team members and guests and responds thoroughly and promptly.
  • Assist with training managers and supervisor on HR laws and documentation.
  • Partners with management team in the administration of collective bargaining agreements.
  • Processes grievances and provides arbitration support, interpreting and ensuring compliance with the provisions of the collective bargaining agreements.
  • Conducts exit interviews.
  • Monitors departmental metrics to identify turnover trends and makes recommendations for positive change.
  • Participates in employee retention programs and makes recommendations on how to reduce employee turnover (overall and less than 90 days).
Human Resource Employees Labor Specialist Supervisor, 09/2014 to 10/2016
Company Name – City, State
  • Handled disciplinary actions, conducted employee training, assisted on grievances, mediations.
  • Assited with Leave Administrator on all FMLA/ADA and PLOA cases.
  • Provides executive-level support services to management staff, surgeons and doctors as requested.
  • Assists with any credentialing needs to local healthcare facilities and other hospitals.
  • Maintain and verify I-9 documentation; conduct monthly enterprise audits in accordance with I-9 policy.
  • Assisted and recommended soluttions on high turnovers, trained management team on union contracts.
  • Responsible for EEOC Compliance, and umnemployment cases.
  • Interviewed/hired all relation staff,conducted new hire training orientation.
  • Supervised 4 Employees Labor Relations Specialist.
  • Supported Director of Labor Relations.
Employee Labor Relations Specialist I, 12/2012 to 09/2014
Company Name – City, State
  • Assist and prepared redline Union Contracts, conducted grievances, mediation, and negotiations.
  • FMLA/ADA/EEOC/Unemployment, Responsible for training leadership on union contracts.
  • Research and collect data to complete reports and projects, prepare and maintained confidential correspondence and documents on employees,update website, uploaded job requisitions and student information.
  • Served as department Special Employee Labor Relations I for District Director Employee & Labor Relations.
  • Assistant to College Success Program Director with maintaining guidelines for partnership with Cleveland High Schools.
  • Correspondence/mail, arranges programs, events, or conferences by arranging for facilities and caterer, issuing.
  • Information or invitations, and coordinated speakers, handled consulting contracts, assisted with employee training.
Human Resource Manager, 02/2009 to 08/2012
Company Name – City, State
  • Coordinated business meetings, special events, travel arrangements, processed payroll, assisted Benefits Manager with benefits enrollment.
  • Prepared employees personnel folders, calculated time sheets, scheduled vacations, maintained attendance log, prepared and managed office budget, purchasing budget, event planning, community outreach.
  • Supervised 25-60 employees, maintain office issues, coordinated criminal background checks, coordinated orientation, typed and proofread business correspondences, memorandums, letters,forms, create and process PO's.
  • Prepared daily revenue, end of month balance report, coordinated with contractors and vendors,volunteer coordinator,conducted employee training, handled all complaints from employees and citizens.
  • Responsible for recruitment process, interviewed and hired employees, completed Directors claims expenses.
  • Ensured proper communication and understanding of company benefits, compensation, training, and policy & procedures, monitor and update time in Kronos for employee's hours, vacation, sick time and personal days.
  • Assistant to Director, completed Directors claims expenses, coordinated and implemented programs for children/seniors programming, complete and maintain I9's, responsible for EEO compliance and unemployment cases.
Human Resource Administrative Manager, 07/2004 to 08/2008
Company Name – City, State
  • Developing and administering human resources plans and procedures that relate to company personnel.
  • Planning, organizing, and controlling the activities and actions of the HR department.
  • Contributing to the development of HR department goals, objectives, and systems.
  • Implementing and revising a company's policies and procedures.
  • Creating and revising job descriptions.
  • Conducting annual salary apprasials.
  • Developing, analyzing, and updating the company's salary budget.
  • Developing, analyzing and updating the company's evaluation program.
  • Developing, revising, and recommending personnel policies and procedures.
  • Maintaining and revising the company's handbook on policies and procedures.
  • Performing benefits administration with benefits manager.
  • Maintaining affirmative action programs.
  • Overseeing recruitment efforts for all personnel, including writing and placing job ads.
  • Conducting new employee orientations and employee relations counseling.
  • Overseeing exit interviews.
  • Maintaining department records and reports.
  • Participating in administrative staff meetings.
  • Maintaining company directory and other organizational charts.
  • Recommending new policies, approaches, and procedures.
Education
Professional Development & Certification Health Communiatons Inc.: 2017
ETips Gaming 3.0 CertificationAshford University
Masters of Organizational Management with Specialization in HRM State of Ohio
Notary Public
Bachelor of Science Degree: Business ManagementUniversity of Phoenix
Associate of Arts Degree: Business AdministrationUniversity of Phoenix
Dekalb County Government
Management/Supervisory/Customer Service 202
Certificate of Management Intensive Level IClayton State University
DiplomaCleveland Heights High School
Summary
  • Over 20 years of comprehensive experience in administration/employee relations/and gaming industry
  • Experienced in working with CEO's, Mayors, Executive Directors, VP/HR Managers, and Surgeons's
  • Dedicated, conscientious, detail-oriented and dependable
  • Ability to work well independently or in a team effort
  • Excellent organizational, communicational and interpersonal skills
  • Ability to learn new procedure and new office technology quickly and efficiently
    • Interests
    Achievements/Community Involvement: , The City Mission/Laura's Home Providence House of Cleveland City of Hapeville Coaching Staff/ Junior Police Officers Program City of Hapeville Yearly Spring Flings and Youth Volunteer Development City of Fairburn Habitat for Humanity/ Community Outreach/Event Planning City of Cleveland Habitat for Humanity/ Community Outreach/Event Planning
    Highlights
    • Microsoft Office
    • Billing/Data Entry
    • Banner
    • FMLASource
    • Oracle/Casselle
    • ADP/ICIMS/AMKAI
    • PeopleAdmin/Knowledge WEB
    • SharePoint/Student Access
    • Typing 50 WPM
    • Ultipro/HRIS/Kronos
    • ACA, Human resources, Programming
    • ADA, HR, Purchasing
    • Administrative, Kronos, Recruitment
    • ADP, Labor Relations, Research
    • Ads, Labor Relations I, Supervisor
    • Arbitration, Leadership, Supervisory
    • Agency, Legal, Travel arrangements
    • Balance, Letters, Typing 50 WPM
    • Benefits, Director, Website
    • Benefits administration, Mediation
    • Billing, Meetings
    • Budget, Access
    • Charts, Mail
    • Conferences, Microsoft Office
    • Consultant, Office
    • Consulting, SharePoint
    • Contracts, Works
    • Counseling, Monitors
    • Customer Service, Negotiations
    • Data Entry, Enterprise
    • Documentation, Notary Public
    • Employee relations, Oracle
    • Employee training, Organizing
    • Event planning, Organizational
    • Special events, Payroll
    • Filing, Personnel
    • Forms, Policies
    • Government, Problem solving
    • Hiring, Processes
    • HRIS, Implement programs
    Skills
  • Microsoft Office
  • Billing/Data Entry
  • Banner
  • FMLASource
  • Oracle/Casselle
  • ADP/ICIMS/AMKAI
  • PeopleAdmin/Knowledge WEB
  • SharePoint/Student Access
  • Typing 50 WPM
  • Ultipro/HRIS/Kronos,
  • ACA, ADA, administrative, ADP, ads, arbitration, agency, balance, Benefits, benefits administration, Billing, budget, charts, conferences, consultant, consulting, Contracts, counseling, Customer Service, Data Entry, documentation, employee relations, employee training, event planning, special events, filing, forms, Government, hiring, HRIS, human resources, HR, Kronos, Labor Relations, Labor Relations I, leadership, legal, letters, Director, mediation, meetings, Access, mail, Microsoft Office, office, SharePoint, Works, Monitors, negotiations, enterprise, Notary Public, Oracle, organizing, Organizational, payroll, personnel, policies, problem solving, Processes, implement programs, programming, purchasing, recruitment, Research, supervisor, Supervisory, travel arrangements, Typing 50 WPM, website
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    Resume Overview

    School Attended

    • Ashford University
    • University of Phoenix
    • Clayton State University
    • Cleveland Heights High School

    Job Titles Held:

    • Employee Labor Relations Manager
    • Human Resource Employees Labor Specialist Supervisor
    • Employee Labor Relations Specialist I
    • Human Resource Manager
    • Human Resource Administrative Manager

    Degrees

    • Professional Development & Certification Health Communiatons Inc. : 2017
      ETips Gaming 3.0 Certification
      Bachelor of Science Degree : Business Management
      Associate of Arts Degree : Business Administration
      Certificate of Management Intensive Level I
      Diploma

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