Employee Labor Relations Manager Resume Example JACK Entertainment

EMPLOYEE LABOR RELATIONS MANAGER

Experience

Employee Labor Relations Manager, 10/2016 to Current
JACK Entertainment – Cleveland, OH

Functions as an internal consultant to assist management in identifying and resolving employee and manager questions/concerns while maintaining and respecting confidential information.
Conducts thorough employment-related internal investigations with union and non-union team members and/or departments and identifies appropriate resolution including performance consequences for investigations, up to and including separation of employment assist in hiring process, training, and supervised all labor relation team.
Maintains accurate and complete documentation on all investigations in an organized filing system.
Ensures timely and effective responses to employee relations issues through employee and management counseling, and preventative problem solving with department management, assist with benefits enrollment.
Ensures compliance and completion of ACA/FMLA/ADA accommodation process.
Works with FMLASource to ensure tracking reports for Leave of Absence(s) are updated and distributed to management team.
Engages employees with requests for accommodation and ensures the interactive process takes place in a thorough and timely manner, implement programs to enhance managers, supervisors and leaders with TM's.
Works with internal and external legal resources to investigate and respond to government agency claims including, but not limited to EEOC charges of discrimination, harassment or retaliation, Department of Labor, and/or charges of unfair labor practices filed with the National Labor Relations Board.
Overseen Food and Beverage department, assisted legal team with mediations, and negoatations.
Administers unemployment claims administration process and participates in and schedules relevant parties for unemployment hearings.
Receives subpoena requests for information related to team members and guests and responds thoroughly and promptly.
Assist with training managers and supervisor on HR laws and documentation.
Partners with management team in the administration of collective bargaining agreements.
Processes grievances and provides arbitration support, interpreting and ensuring compliance with the provisions of the collective bargaining agreements.
Conducts exit interviews.
Monitors departmental metrics to identify turnover trends and makes recommendations for positive change.
Participates in employee retention programs and makes recommendations on how to reduce employee turnover (overall and less than 90 days).

Human Resource Employees Labor Specialist Supervisor, 09/2014 to 10/2016
Laser Spine Institute – Cleveland, OH

Handled disciplinary actions, conducted employee training, assisted on grievances, mediations.
Assited with Leave Administrator on all FMLA/ADA and PLOA cases.
Provides executive-level support services to management staff, surgeons and doctors as requested.
Assists with any credentialing needs to local healthcare facilities and other hospitals.
Maintain and verify I-9 documentation; conduct monthly enterprise audits in accordance with I-9 policy.
Assisted and recommended soluttions on high turnovers, trained management team on union contracts.
Responsible for EEOC Compliance, and umnemployment cases.
Interviewed/hired all relation staff,conducted new hire training orientation.
Supervised 4 Employees Labor Relations Specialist.
Supported Director of Labor Relations.

Employee Labor Relations Specialist I, 12/2012 to 09/2014
Cuyahoga Community College – Cleveland, OH

Assist and prepared redline Union Contracts, conducted grievances, mediation, and negotiations.
FMLA/ADA/EEOC/Unemployment, Responsible for training leadership on union contracts.
Research and collect data to complete reports and projects, prepare and maintained confidential correspondence and documents on employees,update website, uploaded job requisitions and student information.
Served as department Special Employee Labor Relations I for District Director Employee & Labor Relations.
Assistant to College Success Program Director with maintaining guidelines for partnership with Cleveland High Schools.
Correspondence/mail, arranges programs, events, or conferences by arranging for facilities and caterer, issuing.
Information or invitations, and coordinated speakers, handled consulting contracts, assisted with employee training.

Human Resource Manager, 02/2009 to 08/2012
DeKalb County Government Parks And Recreation – DeKalb, GA

Coordinated business meetings, special events, travel arrangements, processed payroll, assisted Benefits Manager with benefits enrollment.
Prepared employees personnel folders, calculated time sheets, scheduled vacations, maintained attendance log, prepared and managed office budget, purchasing budget, event planning, community outreach.
Supervised 25-60 employees, maintain office issues, coordinated criminal background checks, coordinated orientation, typed and proofread business correspondences, memorandums, letters,forms, create and process PO's.
Prepared daily revenue, end of month balance report, coordinated with contractors and vendors,volunteer coordinator,conducted employee training, handled all complaints from employees and citizens.
Responsible for recruitment process, interviewed and hired employees, completed Directors claims expenses.
Ensured proper communication and understanding of company benefits, compensation, training, and policy & procedures, monitor and update time in Kronos for employee's hours, vacation, sick time and personal days.
Assistant to Director, completed Directors claims expenses, coordinated and implemented programs for children/seniors programming, complete and maintain I9's, responsible for EEO compliance and unemployment cases.

Human Resource Administrative Manager, 07/2004 to 08/2008
City of Hapeville Parks and Recreation – Hapeville, GA

Developing and administering human resources plans and procedures that relate to company personnel.
Planning, organizing, and controlling the activities and actions of the HR department.
Contributing to the development of HR department goals, objectives, and systems.
Implementing and revising a company's policies and procedures.
Creating and revising job descriptions.
Conducting annual salary apprasials.
Developing, analyzing, and updating the company's salary budget.
Developing, analyzing and updating the company's evaluation program.
Developing, revising, and recommending personnel policies and procedures.
Maintaining and revising the company's handbook on policies and procedures.
Performing benefits administration with benefits manager.
Maintaining affirmative action programs.
Overseeing recruitment efforts for all personnel, including writing and placing job ads.
Conducting new employee orientations and employee relations counseling.
Overseeing exit interviews.
Maintaining department records and reports.
Participating in administrative staff meetings.
Maintaining company directory and other organizational charts.
Recommending new policies, approaches, and procedures.

Work History

Employee Labor Relations Manager, 10/2016 to Current
JACK Entertainment – Cleveland, OH

Functions as an internal consultant to assist management in identifying and resolving employee and manager questions/concerns while maintaining and respecting confidential information.
Conducts thorough employment-related internal investigations with union and non-union team members and/or departments and identifies appropriate resolution including performance consequences for investigations, up to and including separation of employment assist in hiring process, training, and supervised all labor relation team.
Maintains accurate and complete documentation on all investigations in an organized filing system.
Ensures timely and effective responses to employee relations issues through employee and management counseling, and preventative problem solving with department management, assist with benefits enrollment.
Ensures compliance and completion of ACA/FMLA/ADA accommodation process.
Works with FMLASource to ensure tracking reports for Leave of Absence(s) are updated and distributed to management team.
Engages employees with requests for accommodation and ensures the interactive process takes place in a thorough and timely manner, implement programs to enhance managers, supervisors and leaders with TM's.
Works with internal and external legal resources to investigate and respond to government agency claims including, but not limited to EEOC charges of discrimination, harassment or retaliation, Department of Labor, and/or charges of unfair labor practices filed with the National Labor Relations Board.
Overseen Food and Beverage department, assisted legal team with mediations, and negoatations.
Administers unemployment claims administration process and participates in and schedules relevant parties for unemployment hearings.
Receives subpoena requests for information related to team members and guests and responds thoroughly and promptly.
Assist with training managers and supervisor on HR laws and documentation.
Partners with management team in the administration of collective bargaining agreements.
Processes grievances and provides arbitration support, interpreting and ensuring compliance with the provisions of the collective bargaining agreements.
Conducts exit interviews.
Monitors departmental metrics to identify turnover trends and makes recommendations for positive change.
Participates in employee retention programs and makes recommendations on how to reduce employee turnover (overall and less than 90 days).

Human Resource Employees Labor Specialist Supervisor, 09/2014 to 10/2016
Laser Spine Institute – Cleveland, OH

Handled disciplinary actions, conducted employee training, assisted on grievances, mediations.
Assited with Leave Administrator on all FMLA/ADA and PLOA cases.
Provides executive-level support services to management staff, surgeons and doctors as requested.
Assists with any credentialing needs to local healthcare facilities and other hospitals.
Maintain and verify I-9 documentation; conduct monthly enterprise audits in accordance with I-9 policy.
Assisted and recommended soluttions on high turnovers, trained management team on union contracts.
Responsible for EEOC Compliance, and umnemployment cases.
Interviewed/hired all relation staff,conducted new hire training orientation.
Supervised 4 Employees Labor Relations Specialist.
Supported Director of Labor Relations.

Employee Labor Relations Specialist I, 12/2012 to 09/2014
Cuyahoga Community College – Cleveland, OH

Assist and prepared redline Union Contracts, conducted grievances, mediation, and negotiations.
FMLA/ADA/EEOC/Unemployment, Responsible for training leadership on union contracts.
Research and collect data to complete reports and projects, prepare and maintained confidential correspondence and documents on employees,update website, uploaded job requisitions and student information.
Served as department Special Employee Labor Relations I for District Director Employee & Labor Relations.
Assistant to College Success Program Director with maintaining guidelines for partnership with Cleveland High Schools.
Correspondence/mail, arranges programs, events, or conferences by arranging for facilities and caterer, issuing.
Information or invitations, and coordinated speakers, handled consulting contracts, assisted with employee training.

Human Resource Manager, 02/2009 to 08/2012
DeKalb County Government Parks And Recreation – DeKalb, GA

Coordinated business meetings, special events, travel arrangements, processed payroll, assisted Benefits Manager with benefits enrollment.
Prepared employees personnel folders, calculated time sheets, scheduled vacations, maintained attendance log, prepared and managed office budget, purchasing budget, event planning, community outreach.
Supervised 25-60 employees, maintain office issues, coordinated criminal background checks, coordinated orientation, typed and proofread business correspondences, memorandums, letters,forms, create and process PO's.
Prepared daily revenue, end of month balance report, coordinated with contractors and vendors,volunteer coordinator,conducted employee training, handled all complaints from employees and citizens.
Responsible for recruitment process, interviewed and hired employees, completed Directors claims expenses.
Ensured proper communication and understanding of company benefits, compensation, training, and policy & procedures, monitor and update time in Kronos for employee's hours, vacation, sick time and personal days.
Assistant to Director, completed Directors claims expenses, coordinated and implemented programs for children/seniors programming, complete and maintain I9's, responsible for EEO compliance and unemployment cases.

Human Resource Administrative Manager, 07/2004 to 08/2008
City of Hapeville Parks and Recreation – Hapeville, GA

Developing and administering human resources plans and procedures that relate to company personnel.
Planning, organizing, and controlling the activities and actions of the HR department.
Contributing to the development of HR department goals, objectives, and systems.
Implementing and revising a company's policies and procedures.
Creating and revising job descriptions.
Conducting annual salary apprasials.
Developing, analyzing, and updating the company's salary budget.
Developing, analyzing and updating the company's evaluation program.
Developing, revising, and recommending personnel policies and procedures.
Maintaining and revising the company's handbook on policies and procedures.
Performing benefits administration with benefits manager.
Maintaining affirmative action programs.
Overseeing recruitment efforts for all personnel, including writing and placing job ads.
Conducting new employee orientations and employee relations counseling.
Overseeing exit interviews.
Maintaining department records and reports.
Participating in administrative staff meetings.
Maintaining company directory and other organizational charts.
Recommending new policies, approaches, and procedures.

Education

Professional Development & Certification Health Communiatons Inc.: 2017

ETips Gaming 3.0 CertificationAshford University
Masters of Organizational Management with Specialization in HRM State of Ohio

Notary Public

Bachelor of Science Degree: Business ManagementUniversity of Phoenix

Associate of Arts Degree: Business AdministrationUniversity of Phoenix
Dekalb County Government

Management/Supervisory/Customer Service 202

Certificate of Management Intensive Level IClayton State University

DiplomaCleveland Heights High School

Summary

Over 20 years of comprehensive experience in administration/employee relations/and gaming industry

Experienced in working with CEO's, Mayors, Executive Directors, VP/HR Managers, and Surgeons's

Dedicated, conscientious, detail-oriented and dependable

Ability to work well independently or in a team effort

Excellent organizational, communicational and interpersonal skills

Ability to learn new procedure and new office technology quickly and efficiently

Interests

Achievements/Community Involvement: , The City Mission/Laura's Home Providence House of Cleveland City of Hapeville Coaching Staff/ Junior Police Officers Program City of Hapeville Yearly Spring Flings and Youth Volunteer Development City of Fairburn Habitat for Humanity/ Community Outreach/Event Planning City of Cleveland Habitat for Humanity/ Community Outreach/Event Planning

Highlights

Microsoft Office
Billing/Data Entry
Banner
FMLASource
Oracle/Casselle
ADP/ICIMS/AMKAI
PeopleAdmin/Knowledge WEB
SharePoint/Student Access
Typing 50 WPM
Ultipro/HRIS/Kronos
ACA, Human resources, Programming
ADA, HR, Purchasing
Administrative, Kronos, Recruitment
ADP, Labor Relations, Research
Ads, Labor Relations I, Supervisor
Arbitration, Leadership, Supervisory
Agency, Legal, Travel arrangements
Balance, Letters, Typing 50 WPM
Benefits, Director, Website
Benefits administration, Mediation

Billing, Meetings
Budget, Access
Charts, Mail
Conferences, Microsoft Office
Consultant, Office
Consulting, SharePoint
Contracts, Works
Counseling, Monitors
Customer Service, Negotiations
Data Entry, Enterprise
Documentation, Notary Public
Employee relations, Oracle
Employee training, Organizing
Event planning, Organizational
Special events, Payroll
Filing, Personnel
Forms, Policies
Government, Problem solving
Hiring, Processes
HRIS, Implement programs

Skills

Microsoft Office

Billing/Data Entry

Banner

FMLASource

Oracle/Casselle

ADP/ICIMS/AMKAI

PeopleAdmin/Knowledge WEB

SharePoint/Student Access

Typing 50 WPM

Ultipro/HRIS/Kronos,

ACA, ADA, administrative, ADP, ads, arbitration, agency, balance, Benefits, benefits administration, Billing, budget, charts, conferences, consultant, consulting, Contracts, counseling, Customer Service, Data Entry, documentation, employee relations, employee training, event planning, special events, filing, forms, Government, hiring, HRIS, human resources, HR, Kronos, Labor Relations, Labor Relations I, leadership, legal, letters, Director, mediation, meetings, Access, mail, Microsoft Office, office, SharePoint, Works, Monitors, negotiations, enterprise, Notary Public, Oracle, organizing, Organizational, payroll, personnel, policies, problem solving, Processes, implement programs, programming, purchasing, recruitment, Research, supervisor, Supervisory, travel arrangements, Typing 50 WPM, website

Resume Overview

Companies Worked For:

JACK Entertainment
Laser Spine Institute
Cuyahoga Community College
DeKalb County Government Parks And Recreation
City of Hapeville Parks and Recreation

School Attended

Ashford University
University of Phoenix
Clayton State University
Cleveland Heights High School

Job Titles Held:

Employee Labor Relations Manager
Human Resource Employees Labor Specialist Supervisor
Employee Labor Relations Specialist I
Human Resource Manager
Human Resource Administrative Manager

Degrees

Professional Development & Certification Health Communiatons Inc. : 2017
ETips Gaming 3.0 Certification
Bachelor of Science Degree : Business Management
Associate of Arts Degree : Business Administration
Certificate of Management Intensive Level I
Diploma

Employee Labor Relations Manager Resume Example

Resume Score: 90%

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