Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
LinkedIn Profile
Professional Summary

Dedicated Human Resources professional bringing over 15 years of progressive development expertise in partnering with management teams to build an inclusive and diverse culture that values employees & promotes productive performance. Skilled in bridging gaps between labor forces and management to achieve business objectives. Driven, and decisive with a passion for building rapports at all levels within the organization.

  • Employee Relations
  • Performance Management
  • Onboarding/Offboarding
  • Employee Engagement
  • Talent Management
  • HR Policies
  • Talent Acquisition
  • WorkForce Planning
  • Organizational Development
  • Labor Relations
  • Skilled in HRIS such as ADP, UltiPro, SuccessFactors, Kronos, PeopleSoft, BrassRing, Taleo, PeopleFluent.
Work History
08/2020 to Current Employee Experience/Relations Senior Specialist Bkd, Llp | Houston, TX,
  • Partnered with business leaders and human resources services centers of excellence to interpret and deliver complex employee experience, employee relations, and labor relations policies, programs and processes for Louisiana market locations, comprised of approximately 8 locations.
  • Promoted implementation of tools/technologies within Louisiana Market to efficiently deliver HR solutions.
  • Handled management and employee questions, contract interpretation and administration to resolve issues and provide feedback and consult on corrective action to senior leadership.
  • Designed and deliver training/education sessions for employees, supervisors and managers related to employee experience and employee relations policies, programs and processes.
  • Partnered with legal resources and consultants to ensure employee experience and employee relations activities adhere to company policy and legal and regulatory requirements.
  • Independently handled complex process and delivered human resources services related to employee experience and employee relations with minimal supervision, while escalating only most complex issues to appropriate staff.
11/2015 to 08/2020 Human Resources Manager Cassella Waste Systems, Inc. | Scarborough, ME,
  • Developed & implemented human resources services and strategies for an approximately 250 employee organization, including talent acquisition, compensation, training & development, employee relations, risk management, succession planning & organizational development.
  • Proactively consulted with business partners to provide recommended solutions for improving team management
  • Improved organizational performance by researching, developing, writing, and updating policies, procedures, methods, and guidelines.
  • Executed full-cycle recruitment & onboarding strategies to attract, select, & retain on average 60-75 exempt & nonexempt new hires annually across Sales,
  • Operations, Procurement, & Executive Leadership departments. Resulting
    in 17% decrease in turnover, and 15% increase in retention.
  • Provided guidance on policies, procedures, and legal requirements to harmonize responses to complaints and ensure appropriate investigation and resolution to ensure compliance with business ethics standards.
  • Ensured compliance with all federal, state, and local laws governing employment.
    Created & implemented initiatives to boost employee engagement and manage effectiveness score by average of 10% annual improvement.
11/2014 to 11/2015 Regional Human Resources Manager Blizzard Entertainment, Inc. | Chicago, IL,
  • Coordinated implementation of people-related services for all business locations within Louisiana, Oklahoma, and Tennessee.
  • Advised on employment statutes, rules, regulations and policies affecting all team members.
  • Provided leadership in effective conflict resolution for all personnel.
  • Served as resource for team leaders in handling employee issues and assist them in counseling employees, conducting evaluations, staff training, problem-solving and consensus building.
  • Advised team leaders and team members on application of employment, benefits, and worker’s compensation laws, regulations, and policies and procedures in context of recruitment, employee relations, training, compensation, and other human resources issues.
  • Provided guidance, and ensure compliance with federal, state and local employment law for assigned service sites.
  • Developed and maintain recruitment strategies and resources for assigned service sites.
  • Advised operations on new hire orientation, ensure HRIS data integrity, and generate/distribute HR related reports.
10/2005 to 11/2014 Human Resources Manager Pacific-Gulf Marine, Inc. | City, STATE,
  • Provided general operational support to Chief Executive Officer, Chief Operating Officer, Vice President of Marine Operations, managers, and staff in matters pertaining to personnel policies; employee/labor relations; state and federal employment laws; and union contract administration.
  • Oversaw administration of employee onboarding and training programs to ensure compliance with company, regulatory, and legal requirements. Assist with implementation and monitoring of company quality, safety, and risk management procedures, and reporting to Senior Management.
  • Investigated, advised, and participated in matters related to Protection & Indemnity and Hull & Machinery insurance claims, EEOC charges, union grievances, employment verification and separation, and corporate compliance line notifications.
Expected in 05/2012 MBA | Human Resources Management University Of New Orleans, New Orleans, LA, GPA:
Expected in 05/2005 BBA | Marketing & Management Loyola University Of New Orleans, New Orleans, LA, GPA:
  • Society of Human Resource Management - New Orleans (NOLA SHRM)

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Resume Overview

School Attended

  • University Of New Orleans
  • Loyola University Of New Orleans

Job Titles Held:

  • Employee Experience/Relations Senior Specialist
  • Human Resources Manager
  • Regional Human Resources Manager
  • Human Resources Manager


  • MBA
  • BBA

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