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Employee Assistance Manager Resume Example

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EMPLOYEE ASSISTANCE MANAGER
Professional Summary

Welcoming Customer Service Cashier adept at greeting over 100 customers per day, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing a friendly and helpful environment. Friendly Customer Service Cashier with 15 years of experience working in all types of retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person with ability to mediate various disputes. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Skills
  • Supervision
  • Account Updates
  • Team Leadership
  • Training and Development
  • Effective problem solver
  • Team Building
  • Staff education and training
  • Staff Management
  • Training and mentoring
  • Customer Relations
  • Cash Handling
  • Effective workflow management
  • Schedule Management
  • Customer-focused
Work History
Employee Assistance Manager, 05/2019 to Current
Microtel Inn By Wyndham – Chattanooga, TN
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including and to promote quick remediation.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Entered customer data using SynXIS PM software and updated information whenever patrons changed rooms.
  • Supervised 16 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Prepared weekly employee work schedules for 16 team members ensuring all shifts received adequate coverage.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained transaction security by verifying payment cards against identification.
Employee Assistance Manager, 10/2020 to 01/2021
Arby's – Chattanooga, TN
  • Led and directed team members on effective methods, operations and procedures.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Prepared for and executed new menu implementations.
  • Carefully interviewed, selected, trained and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
Caregiver, 12/2019 to 10/2020
The Terrace Of Mountain Creek – Chattanooga, TN
  • Maintained clean, safe and well-organized patient environment.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Developed rapport to create safe and trusting environment for care.
  • Worked to improve and enhance patient lives through effective and compassionate care.
Education
High School Diploma: 05/2001
Vicorty Tech High School - Morganfield Ky
No Degree: Medical Insurance BillingConcorde Career College - Memphis, TN
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Resume Overview

Companies Worked For:

  • Microtel Inn By Wyndham
  • Arby's
  • The Terrace Of Mountain Creek

School Attended

  • Vicorty Tech High School
  • Concorde Career College

Job Titles Held:

  • Employee Assistance Manager
  • Caregiver

Degrees

  • High School Diploma : 05/2001
    No Degree : Medical Insurance Billing

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