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Passionate Emergency Department Technician possessing expert knowledge of medical terminology and medical equipment operations, including emergency medicine. Offering a 6-year background providing assistance in routine patient care and administrative support activities in emergency department. Trustworthy and responsible professional comfortable working in fast-paced environment and adapting quickly to changes.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Provided support to nurses and physicians in 25 -bed Level 3 emergency unit.
- Assisted physicians and nurses in responding to multiple life-threatening situations.
- Medical Terminology
- Updating Patient Demographics
- Verifying Insurance
- Computer Proficiency
- Customer Service-Oriented
- Multi-Line Phone Systems
- Courteous and Professional
- Positive Attitude
- Flexibility and Adaptability
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- Willingness to Learn
- Electronic Charting
- Microsoft Office
- Completing Insurance Forms
- Appointment Scheduling
- Medication Administration
- Check-In and Check-Out Procedures
- Coordinating Drug Refills
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4/12/21 to Current Emergency Department Technician II Kaiser Permanente – Olympia, WA,
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Administered first aid treatment and life support to care for sick or injured individuals.
- Utilized hospital beds and wheelchairs to transport patients throughout hospital.
- Assessed extent and nature of injury or illness to prioritize and establish medical procedures.
- Used Cerner to maintain records of patient care, condition and progress and reported and discussed observations with Charge Nurse and Physician.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Carried out phlebotomy procedures, including preparing patients, finding viable veins and watching for adverse reactions
- Worked with nurses to assess patients and prepare for tests and procedures.
- Decontaminated and sanitized all equipment, instruments and supplies.
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Facilitated transfer of patients throughout medical facility and between departments.
- Liaised between nurses, physicians, patients, and visitors.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Applied orthopedic devices like traction and OCL splints.
- Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
- Inserted peripheral IVs and administered non-medication IV fluids.
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
5/1/21 to Current Certified Nursing Assistant II Avera Health – Remsen, IA,
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Maintained patient stability by checking vital signs and weight.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Maintained complete confidentiality with patient information to provide professional, secure medical services.
- Assisted nurses by taking patient blood pressure, measuring heartbeat and recording vital signs in physical examinations.
- Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept accurate records of patients' care, condition and progress.
- Provided personal hygiene assistance, giving baths and performing dress changes for patients.
- Worked alongside experienced nursing professionals to learn new procedures.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Assisted with patient transfer and ambulation.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
- Assisted patients with mobility by providing physical support and pushing wheelchairs.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented all care actions by completing records and logs in medical software system.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Provided total hygiene care to 17 patients per shift by assisting with skincare, bathing and toileting.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered compassionate care and clear communication in handling issues of death and dying.
- Followed safe lifting techniques and individual resident lifting instructions.
- Obtained client medical history, including medication information, symptoms and allergies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Prepared and maintained records of patient progress and services performed to report changes in patient condition.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.
- Completed all home cleaning tasks, including dusting, washing dishes, laundry and vacuuming.
- Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
- Scheduled and accompanied client to medical appointments.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Assisted patients in range-of-motion exercises through Abduction and Adduction.
- Provided direct personal patient observation, care and assistance to 17+ patients per shift in skilled nursing medical facility.
- Observed patients closely and informed supervisor of concerns and condition changes.
- Placed and removed protective devices such as bedside rails and hand restraints to prevent patient injury during treatment.
- Used wheelchairs, scooters, Saralifts, and Hoyer Lifts to assist with patient ambulation in room, hallways and bathroom.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
- Collected surveys from patients to improve patient care procedures.
- Interpreted CAre Plan results.
- Applied clear and compassionate communication techniques to reduce patient anxiety and facilitate doctor visits.
- Supported documentation of nurse and physician orders, serving as liaison with administrators regarding referrals and appointments.
- Analyzed and evaluated success of care plans and interventions.
- Used BlueStrata and WellSky to maintain records of services performed and apparent condition of patients.
- Kept optimal supply levels in treatment rooms and other areas to meet typical patient loads.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Organized and prioritized contents of medical record charts, maintaining data accuracy and availability.
- Performed basic standardized procedures by applying hot and cold packs, applying dressings and Topical Creams .
- Prepared patients for Dialysis treatments by transporting and positioning patient.
- Collaborated in consults, patient care plan development and patient monitoring.
- Administered medications or treatments such as catheterizations, suppositories, enemas and douches as directed by nurse or physician.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Evaluated patients' progress in treatment, communicating observations to physician on duty to maintain or adjust prescribed care.
- Corresponded with appropriate doctors to report any changes occurring in patients' health.
- Employed mobility devices, Hoyer Lifts, and SaraLifts to lift patients from chairs to beds, following all safety procedures to avoid injuries.
- Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
- Researched different diagnoses to become familiar with presentation and treatment protocols.
- Adhered to all resident lifting and safe lifting instructions and rules.
- Helped over 17 patients per day, both psychologically and emotionally to facilitate quick recovery.
- Worked with Registered Nurses and related staff to develop and implement treatment plans.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Administered medication according to each patient's medical charts and recorded vitals such as blood pressure, temperature, and pulse.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Collaborated with other healthcare professionals to plan, manage and assess patient treatments in skilled care unit with bed capacity of 150 patients.
05/2018 to 10/2019 Service Coordinator Rotork P.L.C. – Rochester, NY,
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Designed individualized service plans that took into account clients' goals and preferences.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations.
- Managed caseload of multiple individuals and families.
- Upheld client satisfaction by designing accurate and detailed timelines for vehicle repair and maintenance services and alerting clients of changes.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Trained new service workers to improve efficiency of department and cultivate productive work atmosphere.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Contributed to development, implementation and execution of maintenance programs.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Oversaw team of service professionals focused on Volkswagen and Subaru repair/maintenance.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored product quality and communicated necessary improvements to service technicians.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
05/2017 to 05/2018 Partner Liaison Alorica - American Express Membership Rewards – City, STATE,
- Successfully communicated with entities inside and outside of business.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Monitored, communicated and coordinated objectives of American Express Membership Rewards.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Improved program effectiveness by implementing strategic process improvements.
- Increased program outreach by building strong relationships with educators and community.
- Generated comprehensive reports regarding incidents, events and important business matters.
- Maintained knowledge of latest requirements and support strategies.
- Collaborated with administrators and teachers on specific plans of action.
Expected in Associate of Arts: Nursing
Southeast College of Nursing - Cape Girardeau, MO,
GPA:
- CNA - Certified Nursing Assistant
- Certified Clinical Medical Assistant, Miller-Motte Technical College - April 2018 to Present.
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