Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Passionate Emergency Department Technician possessing expert knowledge of medical terminology and medical equipment operations, including emergency medicine. Offering a 6-year background providing assistance in routine patient care and administrative support activities in emergency department. Trustworthy and responsible professional comfortable working in fast-paced environment and adapting quickly to changes.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided support to nurses and physicians in 25 -bed Level 3 emergency unit.
  • Assisted physicians and nurses in responding to multiple life-threatening situations.
  • Medical Terminology
  • Updating Patient Demographics
  • Verifying Insurance
  • Computer Proficiency
  • Customer Service-Oriented
  • Multi-Line Phone Systems
  • Courteous and Professional
  • Positive Attitude
  • Flexibility and Adaptability
  • Willingness to Learn
  • Electronic Charting
  • Microsoft Office
  • Completing Insurance Forms
  • Appointment Scheduling
  • Medication Administration
  • Check-In and Check-Out Procedures
  • Coordinating Drug Refills
Work History
4/12/21 to Current
Emergency Department Technician II Kaiser Permanente Olympia, WA,
  • Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
  • Administered first aid treatment and life support to care for sick or injured individuals.
  • Utilized hospital beds and wheelchairs to transport patients throughout hospital.
  • Assessed extent and nature of injury or illness to prioritize and establish medical procedures.
  • Used Cerner to maintain records of patient care, condition and progress and reported and discussed observations with Charge Nurse and Physician.
  • Assisted with resuscitation, CPR and emergency airway procedures.
  • Quickly responded to codes and cardiac monitor alarms.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
  • Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Carried out phlebotomy procedures, including preparing patients, finding viable veins and watching for adverse reactions
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Decontaminated and sanitized all equipment, instruments and supplies.
  • Safely transported patients by wheelchair, stretcher or bed to other units.
  • Facilitated transfer of patients throughout medical facility and between departments.
  • Liaised between nurses, physicians, patients, and visitors.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Applied orthopedic devices like traction and OCL splints.
  • Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
  • Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
  • Inserted peripheral IVs and administered non-medication IV fluids.
  • Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
5/1/21 to Current
Certified Nursing Assistant II Avera Health Remsen, IA,
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Maintained patient stability by checking vital signs and weight.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
  • Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
  • Maintained complete confidentiality with patient information to provide professional, secure medical services.
  • Assisted nurses by taking patient blood pressure, measuring heartbeat and recording vital signs in physical examinations.
  • Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
  • Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Kept accurate records of patients' care, condition and progress.
  • Provided personal hygiene assistance, giving baths and performing dress changes for patients.
  • Worked alongside experienced nursing professionals to learn new procedures.
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Provided prompt and accurate services such as CPR and first aid during emergencies.
  • Assisted with patient transfer and ambulation.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
  • Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
  • Assisted patients with mobility by providing physical support and pushing wheelchairs.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Documented all care actions by completing records and logs in medical software system.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
  • Provided total hygiene care to 17 patients per shift by assisting with skincare, bathing and toileting.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Delivered compassionate care and clear communication in handling issues of death and dying.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Prepared and maintained records of patient progress and services performed to report changes in patient condition.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.
  • Completed all home cleaning tasks, including dusting, washing dishes, laundry and vacuuming.
  • Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
  • Scheduled and accompanied client to medical appointments.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
  • Assisted patients in range-of-motion exercises through Abduction and Adduction.
  • Provided direct personal patient observation, care and assistance to 17+ patients per shift in skilled nursing medical facility.
  • Observed patients closely and informed supervisor of concerns and condition changes.
  • Placed and removed protective devices such as bedside rails and hand restraints to prevent patient injury during treatment.
  • Used wheelchairs, scooters, Saralifts, and Hoyer Lifts to assist with patient ambulation in room, hallways and bathroom.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
  • Collected surveys from patients to improve patient care procedures.
  • Interpreted CAre Plan results.
  • Applied clear and compassionate communication techniques to reduce patient anxiety and facilitate doctor visits.
  • Supported documentation of nurse and physician orders, serving as liaison with administrators regarding referrals and appointments.
  • Analyzed and evaluated success of care plans and interventions.
  • Used BlueStrata and WellSky to maintain records of services performed and apparent condition of patients.
  • Kept optimal supply levels in treatment rooms and other areas to meet typical patient loads.
  • Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Organized and prioritized contents of medical record charts, maintaining data accuracy and availability.
  • Performed basic standardized procedures by applying hot and cold packs, applying dressings and Topical Creams .
  • Prepared patients for Dialysis treatments by transporting and positioning patient.
  • Collaborated in consults, patient care plan development and patient monitoring.
  • Administered medications or treatments such as catheterizations, suppositories, enemas and douches as directed by nurse or physician.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Evaluated patients' progress in treatment, communicating observations to physician on duty to maintain or adjust prescribed care.
  • Corresponded with appropriate doctors to report any changes occurring in patients' health.
  • Employed mobility devices, Hoyer Lifts, and SaraLifts to lift patients from chairs to beds, following all safety procedures to avoid injuries.
  • Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
  • Researched different diagnoses to become familiar with presentation and treatment protocols.
  • Adhered to all resident lifting and safe lifting instructions and rules.
  • Helped over 17 patients per day, both psychologically and emotionally to facilitate quick recovery.
  • Worked with Registered Nurses and related staff to develop and implement treatment plans.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Administered medication according to each patient's medical charts and recorded vitals such as blood pressure, temperature, and pulse.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Collaborated with other healthcare professionals to plan, manage and assess patient treatments in skilled care unit with bed capacity of 150 patients.
05/2018 to 10/2019
Service Coordinator Rotork P.L.C. Rochester, NY,
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations.
  • Managed caseload of multiple individuals and families.
  • Upheld client satisfaction by designing accurate and detailed timelines for vehicle repair and maintenance services and alerting clients of changes.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Trained new service workers to improve efficiency of department and cultivate productive work atmosphere.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Contributed to development, implementation and execution of maintenance programs.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Oversaw team of service professionals focused on Volkswagen and Subaru repair/maintenance.
  • Organized ongoing maintenance schedules to boost system performance.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Monitored product quality and communicated necessary improvements to service technicians.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Reviewed and studied blueprints to double-check installation and implementation project requirements.
05/2017 to 05/2018
Partner Liaison Alorica - American Express Membership Rewards City, STATE,
  • Successfully communicated with entities inside and outside of business.
  • Solved conflicts and addressed issues that occurred between other entities and business.
  • Monitored, communicated and coordinated objectives of American Express Membership Rewards.
  • Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
  • Improved program effectiveness by implementing strategic process improvements.
  • Increased program outreach by building strong relationships with educators and community.
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Maintained knowledge of latest requirements and support strategies.
  • Collaborated with administrators and teachers on specific plans of action.
Expected in
Associate of Arts: Nursing
Southeast College of Nursing - Cape Girardeau, MO,
  • CNA - Certified Nursing Assistant
  • Certified Clinical Medical Assistant, Miller-Motte Technical College - April 2018 to Present.

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School Attended

  • Southeast College of Nursing

Job Titles Held:

  • Emergency Department Technician II
  • Certified Nursing Assistant II
  • Service Coordinator
  • Partner Liaison


  • Associate of Arts

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