Passionate Emergency Department Technician possessing expert knowledge of medical terminology and medical equipment operations, including emergency medicine. Offering a 6-year background providing assistance in routine patient care and administrative support activities in emergency department. Trustworthy and responsible professional comfortable working in fast-paced environment and adapting quickly to changes.
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Provided support to nurses and physicians in 25 -bed Level 3 emergency unit.
Assisted physicians and nurses in responding to multiple life-threatening situations.
Skills
Medical Terminology
Updating Patient Demographics
Verifying Insurance
Computer Proficiency
Customer Service-Oriented
Multi-Line Phone Systems
Courteous and Professional
Positive Attitude
Flexibility and Adaptability
Willingness to Learn
Electronic Charting
Microsoft Office
Completing Insurance Forms
Appointment Scheduling
Medication Administration
Check-In and Check-Out Procedures
Coordinating Drug Refills
Work History
4/12/21 to Current
Emergency Department Technician II Kaiser Permanente – Olympia, WA,
Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
Administered first aid treatment and life support to care for sick or injured individuals.
Utilized hospital beds and wheelchairs to transport patients throughout hospital.
Assessed extent and nature of injury or illness to prioritize and establish medical procedures.
Used Cerner to maintain records of patient care, condition and progress and reported and discussed observations with Charge Nurse and Physician.
Assisted with resuscitation, CPR and emergency airway procedures.
Quickly responded to codes and cardiac monitor alarms.
Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
Continuously monitored patients and reported changes to head nurses and physicians.
Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
Carried out phlebotomy procedures, including preparing patients, finding viable veins and watching for adverse reactions
Worked with nurses to assess patients and prepare for tests and procedures.
Decontaminated and sanitized all equipment, instruments and supplies.
Safely transported patients by wheelchair, stretcher or bed to other units.
Facilitated transfer of patients throughout medical facility and between departments.
Liaised between nurses, physicians, patients, and visitors.
Measured and fit crutches and canes, instructing patients on proper use of support devices.
Applied orthopedic devices like traction and OCL splints.
Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
Inserted peripheral IVs and administered non-medication IV fluids.
Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
5/1/21 to Current
Certified Nursing Assistant IIAvera Health – Remsen, IA,
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Maintained patient stability by checking vital signs and weight.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
Maintained complete confidentiality with patient information to provide professional, secure medical services.
Assisted nurses by taking patient blood pressure, measuring heartbeat and recording vital signs in physical examinations.
Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Kept accurate records of patients' care, condition and progress.
Provided personal hygiene assistance, giving baths and performing dress changes for patients.
Worked alongside experienced nursing professionals to learn new procedures.
Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Documented vital signs to inform nurses and physicians of any changes in patient status.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Provided prompt and accurate services such as CPR and first aid during emergencies.
Assisted with patient transfer and ambulation.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
Assisted patients with mobility by providing physical support and pushing wheelchairs.
Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Documented all care actions by completing records and logs in medical software system.
Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
Provided total hygiene care to 17 patients per shift by assisting with skincare, bathing and toileting.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Delivered compassionate care and clear communication in handling issues of death and dying.
Followed safe lifting techniques and individual resident lifting instructions.
Obtained client medical history, including medication information, symptoms and allergies.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Prepared and maintained records of patient progress and services performed to report changes in patient condition.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.
Completed all home cleaning tasks, including dusting, washing dishes, laundry and vacuuming.
Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
Scheduled and accompanied client to medical appointments.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
Assisted patients in range-of-motion exercises through Abduction and Adduction.
Provided direct personal patient observation, care and assistance to 17+ patients per shift in skilled nursing medical facility.
Observed patients closely and informed supervisor of concerns and condition changes.
Placed and removed protective devices such as bedside rails and hand restraints to prevent patient injury during treatment.
Used wheelchairs, scooters, Saralifts, and Hoyer Lifts to assist with patient ambulation in room, hallways and bathroom.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
Collected surveys from patients to improve patient care procedures.
Interpreted CAre Plan results.
Applied clear and compassionate communication techniques to reduce patient anxiety and facilitate doctor visits.
Supported documentation of nurse and physician orders, serving as liaison with administrators regarding referrals and appointments.
Analyzed and evaluated success of care plans and interventions.
Used BlueStrata and WellSky to maintain records of services performed and apparent condition of patients.
Kept optimal supply levels in treatment rooms and other areas to meet typical patient loads.
Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Organized and prioritized contents of medical record charts, maintaining data accuracy and availability.
Performed basic standardized procedures by applying hot and cold packs, applying dressings and Topical Creams .
Prepared patients for Dialysis treatments by transporting and positioning patient.
Collaborated in consults, patient care plan development and patient monitoring.
Administered medications or treatments such as catheterizations, suppositories, enemas and douches as directed by nurse or physician.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Transported patients via wheelchair to and from rehabilitation and daily activities.
Evaluated patients' progress in treatment, communicating observations to physician on duty to maintain or adjust prescribed care.
Corresponded with appropriate doctors to report any changes occurring in patients' health.
Employed mobility devices, Hoyer Lifts, and SaraLifts to lift patients from chairs to beds, following all safety procedures to avoid injuries.
Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
Researched different diagnoses to become familiar with presentation and treatment protocols.
Adhered to all resident lifting and safe lifting instructions and rules.
Helped over 17 patients per day, both psychologically and emotionally to facilitate quick recovery.
Worked with Registered Nurses and related staff to develop and implement treatment plans.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Administered medication according to each patient's medical charts and recorded vitals such as blood pressure, temperature, and pulse.
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Collaborated with other healthcare professionals to plan, manage and assess patient treatments in skilled care unit with bed capacity of 150 patients.
05/2018 to 10/2019
Service CoordinatorRotork P.L.C. – Rochester, NY,
Maintained accurate records and full compliance with government regulations and agency guidelines.
Designed individualized service plans that took into account clients' goals and preferences.
Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations.
Managed caseload of multiple individuals and families.
Upheld client satisfaction by designing accurate and detailed timelines for vehicle repair and maintenance services and alerting clients of changes.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Trained new service workers to improve efficiency of department and cultivate productive work atmosphere.
Monitored safety compliance to maintain strict standards and protect team members from harm.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Contributed to development, implementation and execution of maintenance programs.
Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Oversaw team of service professionals focused on Volkswagen and Subaru repair/maintenance.
Organized ongoing maintenance schedules to boost system performance.
Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Monitored product quality and communicated necessary improvements to service technicians.
Optimized supply levels to keep stock within ideal parameters for expected needs.
Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Reviewed and studied blueprints to double-check installation and implementation project requirements.
05/2017 to 05/2018
Partner Liaison Alorica - American Express Membership Rewards – City, STATE,
Successfully communicated with entities inside and outside of business.
Solved conflicts and addressed issues that occurred between other entities and business.
Monitored, communicated and coordinated objectives of American Express Membership Rewards.
Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
Improved program effectiveness by implementing strategic process improvements.
Increased program outreach by building strong relationships with educators and community.
Generated comprehensive reports regarding incidents, events and important business matters.
Maintained knowledge of latest requirements and support strategies.
Collaborated with administrators and teachers on specific plans of action.
Education
Expected in
Associate of Arts: Nursing Southeast College of Nursing - Cape Girardeau, MO, GPA:
Certifications
CNA - Certified Nursing Assistant
Certified Clinical Medical Assistant, Miller-Motte Technical College - April 2018 to Present.
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