elite team specialist resume example with 4 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Knowledgeable and dedicated representative with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and time management . Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Customer service
Planning and Coordination
Basic math
Reading comprehension
Team building
Written Communication
Excellent work ethic
Point of Sale Knowledge
Bagging and Packaging
Merchandise Restocking
Maintaining Store Appearance
Time management skills
Staff Training
Quality Assurance Controls
Professional Telephone Voice
Documentation and reporting
Sales expertise
Problem-solving skills
Complaint resolution
Verbal and written communication
Cash Handling
Inbound phone calls
Technical Support
Calm disposition
Multitasking Abilities
Flexible and Adaptable
Excellent Communication
Education
Fayetteville-Manlius Senior High SchoolManlius, NYExpected in 06/2018 ā āHigh School Diploma: - GPA:
Work History
True Value Company - Operations Supervisor Woodland, CA, 07/2022 - Current
Motivated and trained employees to maximize team productivity.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Encouraged and promoted ideas aligned to business needs and benefits.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Identified individual employee's unique work styles and adapted management methods.
Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Determined quality assurance benchmarks and set standards for improvement.
Maintained call center equipment in good working order to maximize productivity.
Developed quality employees within call center to take over leadership positions.
Lvmh - Elite Team Specialist Saint Louis, MO, 07/2021 - 07/2022
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Worked independently and as a team to process inbound and outbound phone calls from customers and authorities with a sense of urgency.
Processed security, fire, and medical alarms for homes and businesses.
Processed multiple accounts and maintained a low error ratio.
Focused on providing good customer service by maintaining a high Quality Assurance score.
Promoted to a specialist team which handles higher priority accounts.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Kohl's - Elite Team Specialist City, STATE, 09/2019 - 05/2021
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Worked independently and as a team to process inbound and outbound phone calls from customers and authorities with a sense of urgency.
Processed security, fire, and medical alarms for homes and businesses.
Processed multiple accounts and maintained a low error ratio.
Focused on providing good customer service by maintaining a high Quality Assurance score.
Promoted to a specialist team which handles higher priority accounts.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Kohl's - Seasonal Worker City, STATE, 11/2020 - 01/2021
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Merchandised attractive shelf displays with current offerings to drive store sales.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Company Name - Beauty Advisor City, State, 11/2017 - 01/2020
Suggested treatments and styles to suit customers' appearance and desired look.
Arranged merchandise to present visually appealing displays that drive sales.
Maintained counter and display areas in clean and neat fashion.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Completed purchases and processed payments.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Folded and arranged merchandise in attractive displays to drive sales.
Answered questions about store policies and concerns to support positive customer experiences.
Supported efficient and timely replenishment of sales floor merchandise.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Performed stocking and informed management of low inventory quickly.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Assisted customers with locating and choosing merchandise in any store department.
Used POS system to process sales, returns, online orders and gift card activations.
Issued receipts and processed refunds, credits, or exchanges.
Assisted customers with prompt and polite support in-person and via telephone.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Protected products from damage by using proper packaging and bagging techniques.
Assisted store manager with hiring and training new employees.
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