eligibility worker resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Demonstrative Eligibility Specialist proudly offering over 2+ years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.

Capable individual boasting a background assessing applicants for eligibility for economic programs. A bilingual Eligibility Worker knowledgeable in evaluating financial data and considered an effective multitasker.

Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.

  • Knowledgeable in computer software
  • Applicant Investigations
  • Telephone Etiquette
  • Effective Customer Communication
  • Application Assessment
  • Appointment Scheduling
  • Application Processing
  • Customer Support and Assistance
  • Advocacy and Counseling
  • Flexible Schedule
  • Reliable & Trustworthy
  • Active Listening
  • Friendly, Positive Attitude
  • Relationship Building
  • People Skills
  • Data Management
  • Computer Skills
  • PPE Use
  • Program Understanding and Advisement
  • Applicant Support and Service
  • Recordkeeping and Data Input
10/2018 to 04/2021 Eligibility Worker Arlington County, Va | Arlington, VA,
  • Confidentiality: Everything is kept confidential, and all precaution’s taken to keep documents private.
  • Utilized websites when inputting applicant information into agency's computer system.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Called applicants to set up appointments and explain benefits processes.
  • Processed benefits applications and documents for food stamps and medical assistance.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Analyzed information from interviews, educational and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Informed applicants of other agencies providing useful or related assistance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
06/2015 to 10/2018 Medical Support Assistant Common Spirit | Roseville, CA,
  • Collected patient vital signs, weight, chief complaints and pain assessment.
  • Verified accurate patient demographic and insurance information to enter into electronic medical system.
  • Answered telephone calls, recording accurate messages and relaying to designated staff.
  • Delivered direct and indirect patient care in accordance with hospital and physician practice policies.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Scheduled appointments for patients via phone and in person.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
11/2013 to 06/2015 Certified Nursing Assistant All American Assisted Living At Raynham | Wrentham, MA,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Helped residents walk with or without self-help devices.
  • Distributed drinking water and nourishment to residents.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Used mobility devices to transport patients.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Supported non-ambulatory residents in range of motion exercises.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Education and Training
Expected in 05/2008 to to High School Diploma | Turtle Mountain Community High School, Belcourt, ND, GPA:
Expected in to to | Associates of Science Turtle Mountain Community College, Belcourt, ND GPA:

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Resume Overview

School Attended

  • Turtle Mountain Community High School
  • Turtle Mountain Community College

Job Titles Held:

  • Eligibility Worker
  • Medical Support Assistant
  • Certified Nursing Assistant


  • High School Diploma
  • Some College (No Degree)

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