Eligibility Supervisor resume example with 19+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced Supervisor with 14 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Data Entry
  • Staff Management
  • Database administration
  • Scheduling
  • Payroll and budgeting
  • Strategic Planning
  • Workflow planning
  • Policy and procedure modification
  • Documentation and control
  • Presentation design
  • Team management
  • Communications
  • Operational improvement
  • Problem resolution
  • Project organization
  • Team building
  • Process improvement
  • Customer service
  • Regulatory Compliance
  • Supervision
  • Budgets
  • MS Office
  • Data Management
Western Govenors University Salt Lake City, UT, Expected in 05/2020 Master of Science : Management And Leadership - GPA :
Penn State University State College, PA, Expected in 05/2017 Bachelor of Arts : Psychology - GPA :
Work History
Jefferson County Sheriffs - ELIGIBILITY SUPERVISOR
Littleton, CO, 12/2018 - Current

· Plan, assign and supervise the work of Eligibility Technicians responsible for making eligibility determinations and issuing appropriate Federal/State/County benefits.

· Monitor and evaluate the work performance of subordinate staff, prepare performance evaluations; identify and assist in resolving performance deficiencies; and recommend disciplinary action, when appropriate.

· Develop and present training to subordinate staff; and conduct group and/or individual complex case situations.

· Explain Federal, State and County rules, regulations and policies; and assist in resolving complex case situations.

· Prepare accurate reports, statistics, records and correspondence; participate in studies or research projects as assigned.

· Research and resolve client complaints and/or case inconsistencies.

· Assist staff in identifying client problems, which require mandated social services or referral to other resources.

· Monitor unit data and make recommendations to equalize the workload.

· Access and use various computer software programs.

· General Knowledge of and regulations governing eligibility and benefit programs such as Medi-Cal, Food Stamps, General Relief

· Establish and maintain cooperative working relationships with staff and the general public including persons of different cultures.

County Of Douglas - Eligibility Technician
Castle Rock, CO, 04/2012 - 12/2017

· Interview both applicants and recipients of one or more Federal/State/County benefit programs and review relevant documentation to determine initial and/or ongoing program eligibility in accordance with regulations and established policies and procedures.

· Explain rules, regulations, procedures, rights and responsibilities to applicants and recipients.

· Make mathematical computations and complete forms necessary to authorize, continue, and modify public assistance benefits.

· Enter data into one or more computerized systems.

· Research, review, assess and verify information from one or more computer systems, determine discrepancies between information from different systems, and develop solutions to mitigate discrepancies in order to determine eligibility.

· Analyze physical and digital documents for errors and note or make corrections as needed.

· Detect and evaluate potential fraudulent situations and make appropriate referrals.

· Testify in State/County hearings or in court regarding clients and case actions, as required.

· Prepare clear and concise records, reports and statistics.

· Process casework within mandated timeframes.

· Refer applicants and recipients for appropriate social services including mental health/substance abuse/domestic violence; provide information and make routine referrals to resources available throughout the County and within the community.

· Review accuracy of benefits, and establish and process overpayments, over issuances and underpayments.

· Answer and return phone calls and respond to mail inquiries in a caseload or call center environment.

· Perform fieldwork, including, but not limited to, outreach activities and home visits.

· Certified bilingual staff may be required to conduct interviews and process casework in another language and serve as an interpreter, as needed.

· Identified job seekers with job searching challenges to strategize success plans.

· Reviewed applications for different aid programs and determined which qualification criteria for individuals.

Compass Group Usa Inc - Facilites Supervisor
Cleveland, OH, 08/2000 - 03/2012
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Revitalized PCB Lab area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Oversaw and optimized work of 5 Facilities Coordinator's performing high-quality preventive maintenance work.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Performed yearly evaluations and reviews for 5 employees.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maintained compliance with company policies, objectives and communication goals.
  • Positioned as primary liaison to streamline operations of multiple lines of business within organization.

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Resume Overview

School Attended

  • Western Govenors University
  • Penn State University

Job Titles Held:

  • Eligibility Technician
  • Facilites Supervisor


  • Master of Science
  • Bachelor of Arts

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