Eligibility Supervisor resume example

· Interview both applicants and recipients of one or more Federal/State/County benefit programs and review relevant documentation to determine initial and/or ongoing program eligibility in accordance with regulations and established policies and procedures.

· Explain rules, regulations, procedures, rights and responsibilities to applicants and recipients.

· Make mathematical computations and complete forms necessary to authorize, continue, and modify public assistance benefits.

· Enter data into one or more computerized systems.

· Research, review, assess and verify information from one or more computer systems, determine discrepancies between information from different systems, and develop solutions to mitigate discrepancies in order to determine eligibility.

· Analyze physical and digital documents for errors and note or make corrections as needed.

· Detect and evaluate potential fraudulent situations and make appropriate referrals.

· Testify in State/County hearings or in court regarding clients and case actions, as required.

· Prepare clear and concise records, reports and statistics.

· Process casework within mandated timeframes.

· Refer applicants and recipients for appropriate social services including mental health/substance abuse/domestic violence; provide information and make routine referrals to resources available throughout the County and within the community.

· Review accuracy of benefits, and establish and process overpayments, over issuances and underpayments.

· Answer and return phone calls and respond to mail inquiries in a caseload or call center environment.

· Perform fieldwork, including, but not limited to, outreach activities and home visits.

· Certified bilingual staff may be required to conduct interviews and process casework in another language and serve as an interpreter, as needed.

· Identified job seekers with job searching challenges to strategize success plans.

· Reviewed applications for different aid programs and determined which qualification criteria for individuals.

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Revitalized PCB Lab area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
• Oversaw and optimized work of 5 Facilities Coordinator's performing high-quality preventive maintenance work.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
• Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
• Performed yearly evaluations and reviews for 5 employees.
• Set and managed schedules to give proper coverage to required areas and meet customer service demands.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Maintained compliance with company policies, objectives and communication goals.
• Positioned as primary liaison to streamline operations of multiple lines of business within organization.