Elevated Beauty Advisor Resume Example Sephora USA Inc.

ELEVATED BEAUTY ADVISOR

Professional Summary

Talented Sales Customer Service Management Professional, with a strong background in retail and service personnel development. Offering 15+ years of experience in every aspect of client service retail management operations. Known for leading personnel to maximize profitability and productivity. Organized, creative and effective at creating an environment that encourages outstanding client service, leadership, operational excellence and promotes realization of financial goals.

Work History

Sephora USA Inc.- Elevated Beauty Advisor
Orange Village, OH07/2019 - Current

Recruited in April 2019 to join new store location in Orange Village,OH
Custom makeover certified in 2019 .
Evaluates client needs and recommended treatments and strategy to achieve desired result, while maintaining skin health.
Assesses customer skin tone, type and texture, routine history and desired outcome to identify appropriate services.
Records notes using company technology for future reference, including customer preferences and services performed
Leads store credit card metric goal by implementing training and follow up for all associates.
Cultivated productive and positive relationships with customers built on client loyalty and service.
Demonstrated application techniquesto achieve desired looks.
Keep work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.

The Walking Company Holdings Inc.- Store Business Manager
Beachwood, OH01/2015 - 12/2019

Largest retailer of comfort Footwear Brands
Hired in January of 2015 as Assistant Manger and in April of 2017, was promoted to Store Business Manager
Generated repeat and new clientele by delivering high level customer service with positive brand engagement
Managed specialized training program ; coached staff performance to maximize customer satisfaction, operational efficiency & business profits.
Promoted several members of store team to higher ranking positions with merit increases, traveled within market to train and develop store teams to ensure brand and store success
Delegated important to team members on visual, operational, and loss prevention responsibilities.
Actively Networked and Recruited talent for future openings and connections within district market
Consistently reached out to community sponsored grassroots Marketing Events, such as Health and Wellness Fairs
Audited payroll to stay on target with budget
Executed inventory management with specialized reports. Oversaw organization of stockroom. Efficiently ordered replenishment merchandise, and allocated space in stockroom for new merchandise
Conducted full store Inventories twice annually. Maintained average of less than 0.3% total store shrink rate. Store was flat with no loss in 2018
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Dots LLC- First Asssistant Manger
Euclid, OH10/2013 - 06/2014

Recruited and hired on as Second Assistant Manager in what was highest volume store in district
Within two months was promoted to First Assistant Manger and was on fast track to lead own store within six months
Helped store team increase 2013 fiscal year end profits of over 6.2% .Coached team to meet monthly financial bonus goals from October 2013 to end of fiscal 2013
Recruited and trained sales associates on company policies, selling culture and loss prevention best practices
Consistently developed relationships with returning and new customers to build stronger customer base
Directed visual merchandising floor sets & updates with product based on inventory ownership

Delias Retail Co- Co-Store Manager
Beachwood, OH04/2008 - 08/2013

Promoted from Assistant Store Manager to Co-Store Manager in April of 2011
Collaborated with Store Sales Manager on daily operation of business including training and developing talent
Fostered and environment of customer engagement that focused on branding
Helped lead store to increases over previous years performance indicators by double digits in 2011
Responsible for training and educating associates about sales culture, company brand, sales expectations and loss prevention practices
Used positive reinforcements to offer monthly checkpoints to associates and assessed areas for improvement

Skills

Accountable
Strong Communication
Motivational Leadership
Highly Adaptive
Solution -minded
Strategic Scheduling
Customer Relationship Management
Social Media Savvy

MS Office and Dayforce
Efficient with Point Of Sale systems and email platforms
Loss Prevention strategies and Audits
Merchandising
Inventory Planning and Management
Personnel Development
Maximizing Profitability

Education

The Ohio State UniversityColumbus, OH05/2010Bachelor of Arts: Psychology, Cultural Anthropology

COMMUNITY INVOLVEMENT: Seeds Of Literacy , June 2014-June 2018 . Adult literacy program providing basic education and GED exam preparation free of charge to residents in the Cleveland area. Tutored adults in math, language arts and science skills .Provided basic resume and job prep tips. Aided students in preparing for Ohio GED test by reviewing practice tests.

Cleveland Heights High SchoolCleveland Heights, OH2006High School Diploma

Member of Academic Debate Team

Resume Overview

Companies Worked For:

Sephora USA Inc.
The Walking Company Holdings Inc.
Dots LLC
Delias Retail Co

School Attended

The Ohio State University
Cleveland Heights High School

Job Titles Held:

Elevated Beauty Advisor
Store Business Manager
First Asssistant Manger
Co-Store Manager

Degrees

Bachelor of Arts : Psychology, Cultural Anthropology
High School Diploma

Elevated Beauty Advisor Resume Example

Resume Score: 80%

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