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Elevated Beauty Advisor Resume Example

Resume Score: 80%

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ELEVATED BEAUTY ADVISOR
Professional Summary

Talented Sales Customer Service Management Professional, with a strong background in retail and service personnel development. Offering 15+ years of experience in every aspect of client service retail management operations. Known for leading personnel to maximize profitability and productivity. Organized, creative and effective at creating an environment that encourages outstanding client service, leadership, operational excellence and promotes realization of financial goals.

Work History
Sephora USA Inc.- Elevated Beauty Advisor
Orange Village, OH07/2019 - Current
  • Recruited in April 2019 to join new store location in Orange Village,OH
  • Custom makeover certified in 2019 .
  • Evaluates client needs and recommended treatments and strategy to achieve desired result, while maintaining skin health.
  • Assesses customer skin tone, type and texture, routine history and desired outcome to identify appropriate services.
  • Records notes using company technology for future reference, including customer preferences and services performed
  • Leads store credit card metric goal by implementing training and follow up for all associates.
  • Cultivated productive and positive relationships with customers built on client loyalty and service.
  • Demonstrated application techniquesto achieve desired looks.
  • Keep work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
The Walking Company Holdings Inc.- Store Business Manager
Beachwood, OH01/2015 - 12/2019
  • Largest retailer of comfort Footwear Brands
  • Hired in January of 2015 as Assistant Manger and in April of 2017, was promoted to Store Business Manager
  • Generated repeat and new clientele by delivering high level customer service with positive brand engagement
  • Managed specialized training program ; coached staff performance to maximize customer satisfaction, operational efficiency & business profits.
  • Promoted several members of store team to higher ranking positions with merit increases, traveled within market to train and develop store teams to ensure brand and store success
  • Delegated important to team members on visual, operational, and loss prevention responsibilities.
  • Actively Networked and Recruited talent for future openings and connections within district market
  • Consistently reached out to community sponsored grassroots Marketing Events, such as Health and Wellness Fairs
  • Audited payroll to stay on target with budget
  • Executed inventory management with specialized reports. Oversaw organization of stockroom. Efficiently ordered replenishment merchandise, and allocated space in stockroom for new merchandise
  • Conducted full store Inventories twice annually. Maintained average of less than 0.3% total store shrink rate. Store was flat with no loss in 2018
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Dots LLC- First Asssistant Manger
Euclid, OH10/2013 - 06/2014
  • Recruited and hired on as Second Assistant Manager in what was highest volume store in district
  • Within two months was promoted to First Assistant Manger and was on fast track to lead own store within six months
  • Helped store team increase 2013 fiscal year end profits of over 6.2% .Coached team to meet monthly financial bonus goals from October 2013 to end of fiscal 2013
  • Recruited and trained sales associates on company policies, selling culture and loss prevention best practices
  • Consistently developed relationships with returning and new customers to build stronger customer base
  • Directed visual merchandising floor sets & updates with product based on inventory ownership
Delias Retail Co- Co-Store Manager
Beachwood, OH04/2008 - 08/2013
  • Promoted from Assistant Store Manager to Co-Store Manager in April of 2011
  • Collaborated with Store Sales Manager on daily operation of business including training and developing talent
  • Fostered and environment of customer engagement that focused on branding
  • Helped lead store to increases over previous years performance indicators by double digits in 2011
  • Responsible for training and educating associates about sales culture, company brand, sales expectations and loss prevention practices
  • Used positive reinforcements to offer monthly checkpoints to associates and assessed areas for improvement
Skills
  • Accountable
  • Strong Communication
  • Motivational Leadership
  • Highly Adaptive
  • Solution -minded
  • Strategic Scheduling
  • Customer Relationship Management
  • Social Media Savvy
  • MS Office and Dayforce
  • Efficient with Point Of Sale systems and email platforms
  • Loss Prevention strategies and Audits
  • Merchandising
  • Inventory Planning and Management
  • Personnel Development
  • Maximizing Profitability
Education
The Ohio State UniversityColumbus, OH05/2010Bachelor of Arts: Psychology, Cultural Anthropology

COMMUNITY INVOLVEMENT: Seeds Of Literacy , June 2014-June 2018 . Adult literacy program providing basic education and GED exam preparation free of charge to residents in the Cleveland area. Tutored adults in math, language arts and science skills .Provided basic resume and job prep tips. Aided students in preparing for Ohio GED test by reviewing practice tests.

Cleveland Heights High SchoolCleveland Heights, OH2006High School Diploma

Member of Academic Debate Team

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Sephora USA Inc.
  • The Walking Company Holdings Inc.
  • Dots LLC
  • Delias Retail Co

School Attended

  • The Ohio State University
  • Cleveland Heights High School

Job Titles Held:

  • Elevated Beauty Advisor
  • Store Business Manager
  • First Asssistant Manger
  • Co-Store Manager

Degrees

  • Bachelor of Arts : Psychology, Cultural Anthropology
    High School Diploma

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