I have advanced skills and knowledge over basic electronics including: computers, televisions, tablets, and cell phones. Since working in a wireless department at my current job I have gained much more skill concerning the plans and different options that AT&T offers their customers and future ones. My customer service skills exceed the normal expectation as I find it very easy to talk to customers and get to know their needs in a helping manor. I have excellent over-the-phone skills that would be useful in helping a customer over the phone with any technical problems concerning their account or technical problems concerning any of their device. I am also highly organized and have a tendency to go out and beyond normal goals and expectations I am given during my work shift. I am a very dedicated and hard working associate who likes to take the initiative when I know something needs to be completed. I am a perfectionist when it comes to my field of work and refuse to settle for anything but my best on every project I commit to.
My responsibilities in my job at walmart is to have extensive knowledge over popular electronic items and how to use them in the case of a customer needing advice on how to use the product or if and why they should buy it. I am also responsible for the games section in the electronics department so I have to know extensive knowledge on the newest games being released and also have the ability to work with such game systems to set them up and keep the interactive devices running and working properly. Concerning the games that I manage I also am responsible for keeping their set dates up and done on the correct due date along with keeping the inventory corrected. I also work secondary in the wireless department. My responsibilities in that section is to properly know information about all cell phone companies we carry to be able to recommend which one would fit the customer and their needs to the fullest. I also have very good phone experience with helping customers fix any technological problems that they may experience. I am also responsible for logging and securely locking up all phones that we receive with their right carrier. Along with knowing the information about the phones I am also expected to be able to preform upgrades and plans for existing and new customers and being able to fill out and correctly file their information safely and securely.
At American Eagle I was highly expected to be able to have excellent customer service skills as it was required to be able to approach a customer promptly as they walked in and be able to strike up a conversation to helping them find exactly what they came in looking for. Working with American Eagle I was expected to stay on a quota of how many new rewards members were signed up along with high sale purchases per customer so I am used to the competition of having to meet high expectations in a small amount of time. I was also expected to be able to keep the store organized and have a natural eye for keeping an area appealing to the customers eye. I also worked over night floor sets where very few people were to work, only associates who had high organizations skills. I was also put into the Aerie group were I was responsible for keeping the aerie section of the store organized and appealing to shoppers. I was also expected to know a high amount of information about aerie and be able to help customers immediately with their questions concerning the clothing they were interested in.
At subway I was expected to follow rules and health code regulations concerning the usage of food preparations. I was also expected to learn their menu and be able to encourage more sales as a customer walked in. I was expected to be sanitary and organized to keep the store clean and tidy to customers as they carried out or dined in.
I graduated in the top of my class as a silver alpha and with a 3.5 GPA.
Susan Johnson - Supervising manager over electronics at Walmart Inc.
Jaime Stewart - Department manager over electronics at walmart Inc.
Contact Information : 6362820297
Amanda Sutter - Store manager at American Eagle Outfitters.
Contact Information : 3144873580
Bonita Hay - Store manager at Subway.
Contact Information : 6184661679
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