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Electronics Sales Associate Resume Example

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ELECTRONICS SALES ASSOCIATE
Professional Summary

Personable customer service professional offering over four years of experience resolving account and service concerns for retail customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Skills
  • Data entry
  • Workflow planning
  • Strategic planning
  • Policy and procedure modification
  • Staff management
  • Documentation and control
  • Organization
  • Team building
  • Performance improvements
  • Merchandising
  • Natural leader
  • Retail sales
  • Personable
  • POS systems expert
  • Upselling techniques
Work History
Stock Room Supervisor, 05/2019 to Current
Ross Dress For Less – Indianapolis, IN
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
  • Set overall vision and provided team leadership
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Measured team performance and reported metrics to leadership team members
Inbound Sales Representative, 09/2018 to 04/2019
Guitar Center – Indianapolis, IN
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
  • Educated customers about billing, payment processing and support policies and procedures
  • Managed timely and effective replacement of damaged or missing products
  • Compiled customer feedback and recommended service delivery improvements to management
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Shift Leader, 01/2015 to 07/2018
Mcdonalds Corp. – Paris , IL
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Assigned daily employee tasks and monitored activity and completion.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Electronics Sales Associate, 01/2017 to 04/2018
Walmart – Paris, IL
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
  • Processed credit and debit card payments to complete customer buying experience.
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
Education
High School Diploma: 05/2016
Paris HIgh School - Paris, IL
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Resume Overview

Companies Worked For:

  • Ross Dress For Less
  • Guitar Center
  • Mcdonalds Corp.
  • Walmart

School Attended

  • Paris HIgh School

Job Titles Held:

  • Stock Room Supervisor
  • Inbound Sales Representative
  • Shift Leader
  • Electronics Sales Associate

Degrees

  • High School Diploma : 05/2016

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