Perceptive Customer Service Representative who cultivates positive customer relationships through clear communications bringing extensive call center experience in inbound, outbound and blended environments.
Exceptional interpersonal communication
Adherence to high customer service standards
Microsoft Outlook, Word and Excel
Exceptional telephone etiquette
Effective problem solver
Excellent time management skills
Electrical Trades AssistantAustal USA - Mobile Alabama11/2012 - 03/2016
Managed work flow to exceed quality service goals.
Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.
Used Arc methods to weld flat, cylindrical and irregular electrical wireways and hangars.
Tracked incoming and outgoing files and materials.
Prepared new files and attached identification numbers.
Used schematic diagrams to plan work.
Ensured proper installations through accurate reading of blueprints.
Used hand tools.
Customer Service RepresentativeGeorgia 811 - Duluth, GA01/2005 - 07/2011
Entered data into databases in a timely and accurate manner.
Managed customer calls effectively and efficiently in a call center environment.
Asked open-ended questions to assess customer needs.
Attended trade shows, conferences and seminars.
Educated callers on Georgia dig laws pertaining to locate requirements.
Sales AssociateBell south Telecommunications - Conyers, GA08/2000 - 10/2004
Selected the correct products based on customer needs, product specifications and applicable regulations.
Created strategic brand building events to expand the current product portfolio.
Recorded accurate and efficient records in the customer database.
Met existing customers to review current services and expand sales opportunities.
Coordinated between billing department and customers to resolve problems.
Responded to all customer inquiries thoroughly and professionally.
Processed cash and credit payments rapidly and accurately.
High School Diploma: Baldwin County High School - Bay Minette, AL1984
CNA : Certified Nursing AssistantFaulkner College - Fairhope, AL2012