EL Quality Inspector Resume Example Hanwha Q Cells

EL QUALITY INSPECTOR

Summary

Hardworking, reliable and enthusiastic individual with superior skills in customer service, AS400 and working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Monitoring quality
Excellent oral and written communication
Helpdesk operations
Timely processing
Staff development and leadership
AS400 skills
Developing client trust
Foodservice team development

Electronic systems troubleshooting
Team building and relationships
Email and telephone etiquette
Systematic plan development
Helpdesk support
Quality assurance controls
Strong verbal communication skills

Experience

02/2019 to Current

EL Quality Inspector Hanwha Q Cells － Dalton , GA

Earned reputation for good attendance and hard work.
Collaborated with others to discuss new solutions to production inconveniences.
Maintained updated technical and program knowledge.
Handled all delegated tasks, including inspecting and grading module quality, and keeping track of down time.
Worked closely with team members to meet deadlines.
Improved operations by working with team members and customers to find workable solutions.

09/2018 to 02/2019

Customer Service RepresentativeUS express global － Dalton , GA

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Documented conversations with customers to track requests, problems and solutions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Educated customers on special pricing opportunities and company offerings.
Consulted with customers to determine best methods to resolve service and billing issues.

07/2018 to 02/2019

Heatset Winder Operator Engineered Floors － Dalton , GA

Replenished supplies with full packages to keep production moving smoothly.
Documented production data in daily logs and discussed levels with supervisor to optimize approaches.
Inspected final products to verify conformance with specifications and assign grades.
Studied guides, samples and specification sheets to identify and implement correct machine setup plans.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.

01/2017 to 07/2018

Customer Service RepresentativeDominos Pizza Inc. － Dallas, GA

Assessed customer needs and upsold products
Asked probing questions to determine service needs and accurately input information into electronic systems.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Answered customer questions and addressed concerns
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Educated customers on special pricing opportunities and company offerings.

Education and Training

05/2016

High School DiplomaPhoenix High School － Dalton, GA

Accomplishments

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Resume Overview

Companies Worked For:

Hanwha Q Cells
US express global
Engineered Floors
Dominos Pizza Inc.

School Attended

Phoenix High School

Job Titles Held:

EL Quality Inspector
Customer Service Representative
Heatset Winder Operator

Degrees

High School Diploma

EL Quality Inspector Resume Example

Resume Score: 80%

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