ehr training specialist ii resume example with 9 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Dedicated, quality-driven healthcare administrative professional with diverse healthcare experience. Recognized by supervisors and peers for individual and team orientation, leadership and communication skills, high-level critical thinking, and honorable military medical experience. DHA Cerner Certified in Maternity and Revenue Cycle tracks. Adept in supporting and promoting the training development, implementation, and maintenance of healthcare facilities to include, MHS Genesis for Wave San Diego medical center. Exhibits excellent patient care and healthcare administratively sounds skills while providing guidance and leadership.

  • Electronic Health Records
  • Leadership and Communication
  • Microsoft Office Suite
  • Schedule Management
  • Employee training and Development
  • Patient Care
  • Medication Administration and Medical Records Management
Work History
EHR Training Specialist II, 2020 to 2021
VisionworksFargo, ND,
  • DHA Cerner Certified in Revenue Cycle and Maternity tracks.
  • Supervise, develop, implement, administer, and
    evaluate training and technical assistance activities.
  • Developed training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference materials for over 1,000 personnel.
  • Monitored participant workflow and behaviors of 6 departments throughout training process.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Provided technical/management leadership on major
    tasks or technology assignments as related to EHR
  • Provided Go-live support – direct end-user support,
    ticket resolution, and developed sustainment team activities.
  • Traveled to 5 client locations to conduct training classes.
Hospital Corpsman, 2015 to 2020
US NavyCity, STATE,
  • As Third-Class Petty Officer Hospital Corpsman of US Navy, work scope includes; Supervisory Ophthalmic Technician, Work Center Supervisor Obstetrics and Gynecological Technician, General Duty Corpsman upon USS Somerset, Assistant Supply Petty Officer of Critical Care Nursing NMCSD, and staff of Tri-care Operation Health Systems Analyst.
  • Effective manager with adept leadership skills ultimately guided 8 Physicians and 28 junior sailors toward mission readiness and optimal patient care for 5,632 Active Duty member and beneficiaries, while increasing customer satisfaction to 100%.
  • Administered medical care for range of conditions and basic health concerns.
  • As Primary Consult Manager, efficiently created and maintains scheduling for physician staff to maintain patient care standards.
  • Provided leadership, delegation and exceptional medical service in high-pressure situations.
  • Maintained operational organization by ensuring equipment functionality, accountability, and inventory levels.
  • As Departmental Training Representative, managed and maintained training readiness of 28 personnel, supporting department training at 98%.
  • Maintained treatment records and reports while cared for over 150 injured and sick individuals per week.
  • Reduced risks of patient infection/ cross-contamination by cleaning/ sterilizing equipment, by routing 80 staff reports to Commanding Officer while maintaining infection disease control requirements to provide clean work areas at all times.
Optometrist Assistant, 2012 to 2015
Walmart Vision CenterCity, STATE,
  • Optometric Assistant, maintained 720 patient records, scheduled 120 appointments weekly, and performed eligibility, co-pay and pre-authorization requirements for specific coverage correspondence to insurance filing in support of 1 optometrist and 5 opticians in health care setting .
  • Administered 13 optometric specialized tests, while recording results and communicating findings to physician to support duties for diagnostic and technical treatment procedures.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Provided excellent customer service to improve business performance by calling patients daily for reminders of appointments and furthermore reaching out to 20 additionally patients for full up and courteous calls to promote better access to care
  • Assisted with dilating patients and instructed patients on contact lens insertion and removal and lens care guidelines.
Master of Healthcare Administration: Healthcare Administration, Expected in 2021 to National University - La Jolla, CA
Bachelor of Science: Health Administration, Expected in 12/2014 to Middle Tennessee State University - Murfreesboro, TN
  • VA San Diego Healthcare System - Volunteer
  • Collegiate 100 Black Women of MTSU - Community service
  • Hand On San Diego - Community service
  • Cerner Millennium Certified (MHS Genesis) in Maternity and Revenue Cycle
  • Navy USMAPS Medical Secretary Certified
  • NHA Certified Medical Administrative Assistant
  • BLS CPR Certified
Additional Information
  • Chosen as Naples Italy Naval Hospital's Blue Jacket of the Year
  • Awarded two Navy and Marine Corps Achievement Medal
  • Awarded two Flag Letter of Commendation from Commanding Officer

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Resume Overview

School Attended

  • National University
  • Middle Tennessee State University

Job Titles Held:

  • EHR Training Specialist II
  • Hospital Corpsman
  • Optometrist Assistant


  • Master of Healthcare Administration
  • Bachelor of Science

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