Over 25 years of administrative and support experience in federal health-care settings. Expertise includes records and file management, office administration and program/event planning. I have expertise skills in developing and presenting educational trainings, as well as Mentoring/Coaching staff and co-workers. I am a Certified Mediator in Alternative Dispute Resolution. I have excellent customer service skills with excellent written and verbal communications skills.
COMPUTER PROFICIENCIES MS Word, Excel, PowerPoint; Vista; proprietary databases; typing speed 45-50 WPM
04/1988 to Current
EEO Special Emphasis Program ManagerVeterans Administration － New York, NYNew York, NY Grade Level: GS-6-10 40 hours/week Please contact me first As part of 15-person dental assistant team, I have provided administrative services and dental assistance to Veterans, directly assisting as many as 12 patients per day. ADMINISTRATION Provide administrative and office support for customer service and patient care. Schedule, confirm and reschedule patient appointments. Receive phone calls and inquiries, providing information and answering questions. Write letters to patients, pre- and post-op care instructions and reports; maintain patient records and charts, including dental and medical history. I type draft and finalize versions of policies, standard operating procedures. I coach, instruct, and mentor high-tech computerized equipment. Maintain supply levels in examination rooms and work with supply specialist to replenish inventory. CUSTOMER SERVICE Provide a range of customer service to patients, including instruction in preventative, pre- and post-operative care. Demonstrate dental and medical techniques, inform patients on product use and answer questions. As needed, translate instructions to Spanish. Also, provide liaison support to other departments and serve as point of contact. RECORDS MANAGEMENT Oversee office records management program for dental department in VA hospital, with 23,000 patients annually. Track and inventory paper records and files. Archive or destroy records according to federal policy, preparing and shipping paper records to national archives as appropriated by Service Chief. Dispose of records not required to be archived when instructed. Protect sensitive electronic and printed data, ensuring compliance with Privacy Act of 1974, HIPAA and other applicable laws, federal regulations and department/agency policies. I am currently participating in implementation of Computerized Patient Record System (CPRS). Meet quarterly with records management staff from other hospital departments. overseeing the Federal Women's Programs, Women's History Month, Women's Equality Day and Diversity Day for the African American Club. Plan and coordinate program events, including training sessions, speakers and displays. Schedule and arrange for Congressional speakers, reserve rooms, prepare educational literature and arrange for transportation, and refreshments. Also, from 2009 to present, request, coordinate and receive presidential proclamations. Prepare and present sessions, covering educational, cuisine and trivia topics and information. I direct volunteers to support and execute events, with an average of 20 to 50 attendees up to four times per year.
Bachelor of Science: Community Health/CounselingSt. Joseph's College － Brooklyn, NY, USBachelor of Science, Community Health/Counseling, St. Joseph's College, Brooklyn, NY, 1/2012; GPA: 3.79, graduated Cum Laude and Dean's List (all semesters)
Associate: Health and Hospital Administration, BusinessASA College of Excellence － New York, NY, USAssociate Degree, Health and Hospital Administration, ASA College of Excellence, Institute of Business and Computer Technology, New York, NY, 2/2007
Toastmasters International (Public Speaking Club), Advanced Communicator Gold/Competent Leader
Serve as a counselor, mentor, coach and training champion, continually promoting career development for department, managers, union officials and other staff. generating new and innovative ways to engage staff in learning and facilitate training programs and opportunities. Present classes to the Student at Work Program, first level. I received an "On the Spot" award for translating Dental Health Questionnaire from English to Spanish. I have become a new author to a book entitled "Gifts From Above", in 2014, and have been selected and awarded to be the feature business person in Who's Who in Business 2015
Bachelor of Science, Community Health/Counseling, St. Joseph's College, Brooklyn, NY, 1/2012; GPA: 3.79, graduated Cum Laude and Dean's List (all semesters)
I completed the VA Leadership Program, conducted employee survey on educational awareness. Developed and gave surveys to 188 employees; compiled and analyzed data. I wrote reports with recommendations, which were implemented by the Associate Director. Recommendations included scheduling more classes, providing contacts to assist with automated training system and designing an alternative work partner program to cover shifts and allow employees to take classes
Plan, coordinate and present annual mandatory training classes and on-the-job training. Work with supervisors to plan Dental Health Week training, determining classes, content and presentations
HIPAA Medical Billing CPR Certified CPR I am a Certified Mediator in Alternative Dispute Resolution. Certified Secretary and Typist Certified Customer Service worker Certified Program Organizer and Event Planner National Board of Mentors/Fellows Counselor for Principals of Counseling, Counseling Techniques, Family Counseling, Addictions & Dependencies, and Alcoholism & Addiction in the Family & Society Leadership Program Management of Difficult People EEO Special Emphasis Program Manager for Federal Women's and African American Diversity Club Trained Dental Record Manager
Administrative Assistant, Healthcare, Secretary, Eeo, Equal Employment Opportunity, Program Manager, Reserve Rooms, Training, Answering, Customer Service, Dental, Dental Assistant, Federal Regulations, Hipaa, Inventory, Liaison, Mentor, Office Support, Receptionist, Records Management, Retail Sales, Shipping, Translate, 50 Wpm, Award, Billing, Career Development, Coaching, Coding, Cpr, Cpr Certified, Databases, Dental Assisting, Event Planning, Excel, Excellent Customer Service Skills, Excellent Written, Excellent Written And Verbal Communication Skills, File, File Management, Infection Control, Information Security, Instructor, Medical Billing, Medical Invoicing, Mentoring, Mentors, Ms Word, New Hires, Office Administration, Powerpoint, Scheduling, Security, Staffing, Talent Management, Training Programs, Translating, Typing, Word, Written And Verbal, Associate