Education Facilities Operations Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Dedicated Operations Manager with over 11 years of experience leading and motivating teams to reach their potential and exceed personal and organizational goals, while focusing on eliminating waste (LEAN principles) to ensure continuous process improvement. Experienced in providing feedback to senior direct reports across multiple industries. Expertise in office / administrative operations, technical support for the Learning Management System, calendar scheduling software, and mid level tech support for Audio/Visual performance. Dependable and deadline-oriented self-starter seeking to leverage background into new the Systems Engineering Manager 1 role.

  • Managerial experience
  • Continuous improvement, Project Management
  • Business plan, Personnel
  • Leadership
  • Goal setting, Workflow
  • Administrative operations
  • Education program management
  • Facility operations
  • Coach, Processes
  • Coaching, Program development
  • Consulting, Progress
  • Contracts
  • Creativity, Reporting
  • Customer service
  • Delivery, Six Sigma
  • Forms, Training material
  • Business operations organization
  • Accounting
  • Administrative, Negotiation
  • Budgets, Organizing
  • Cash handling, Policies
Education Facilities Operations Manager, 08/2014 to Current
Brightspring Health ServicesPalmdale, CA,
  • Serve as on-site Operations Manager, frequently reporting all foreseeable and significant issues, analysis of scope of work, cost of products and services, and effectiveness of process and procedures directly to the department Director
  • Performs a dual role in leading and managing a team who ensures the daily operations of the Education facility (which accommodates a workforce of over 15,000 employees) are highly functioning with Audio/Visual technical, and Administrative support
  • Prepares and conducts provisional, mid-year, and annual performance reviews, in addition to coaching for each Facilities Team member.
    Outcome: Allows effective review and communication of roles/responsibilities and opportunities for professional growth and goal setting.
  • Manage staffing needs and succession plans using strategic hiring practices and a thorough interview and selection process Outcome: Experienced turnover 2 times in 5.5 years (one due to retirement)
  • Ensure employee compliance with all applicable company policies and procedures.
  • Liaison between Plant Operations, HR, Information Technology, and Environmental Services Departments to ensure the facility is operating to state code and requirements.
  • Analyze contracts for technical calendar software and supplies vendors to reduce cost and improve workflow processes.
  • Outcome: Saved $30,000.00+ by ending an 8-year contractual agreement with former vendor and negotiating with a new meeting room software vendor).
  • Practice analytical methods (quantitative and qualitative) while co-facilitating a Lean Six Sigma project intending to improve supply management and accessibility for staff.
  • Outcome: Reduce staff's distance to supplies by 1.4 miles per week, improved visual awareness of supply levels and staff satisfaction, allowed staff to improve range of communication, and implemented a process for continuous improvement of business and management opportunities as they arise.
  • Manages the department's accounting budgeting functions including weekly deposits averaging $5,000.00.
Lead Sales Manager, 08/2013 to 04/2020
Tween BrandsCity, STATE,
  • Assists and advise the Senior Sales Manager regarding financial and performance SMART goal setting.
  • Use research and Manpower Analysis to recruit the most qualified individuals using a structured interview process.
  • Supervise, coach, counsel, and train 9 - 12 employees regarding company policies and values.
  • Plans and executes merchandise placement on the sales floor while managing the supply budget.
  • Demonstrates a high degree of trust and integrity with cash handling and sensitive documents.
  • Use organizational and qualitative analysis to document sales progress on a daily, weekly and monthly basis (up to $18,000 per day).
  • Acquire consistent customer base utilizing customer service and people skills.
Business Consulting Intern, 06/2011 to 12/2011
Partners In DevelopmentCity, STATE,
  • Moderated and assisted with the design of the 'Erasing the Distance' course; created to teach organizational leaders how to overcome cultural barriers.
    Outcome: Saved WWILP 300 billable hours and over $18,500.00 dollars.
  • Assisted with research, design and development of instructional modules, materials and training aids.
    Outcome: Saved WWILP 300 billable hours and over $18,500.00 dollars.
  • Assisted with the production, quality control and distribution of training material.
    Outcome: Saved WWILP $1,750.00 dollars and 25 billable hours.
  • Designed and developed learning materials using various designer tools.
  • Developed work and project plans.
  • Designed and delivered the job aid and prep materials for 'Erasing the Distance' course participants.
Program Coordinator, 09/2010 to 02/2011
Bronzeville Lighthouse Charter SchoolCity, STATE,
  • Develop and implement a curriculum for a program fostering and encouraging creativity, intellectual growth and entrepreneurship for high achieving middle school students.
  • Outcome: Each student created a product or service, developed a business plan, and setup a booth as a vendor / small business owner at the completion of the program Mentor Aiken High School Students, Cincinnati Oh.
Education and Training
UAH & Huntsville Hospital Six Sigma Lean Healthcare Academy: , Expected in 2016
University of Alabama in Huntsville - ,
Master of Arts: Industrial and Organizational Psychology, Expected in 2012
The Chicago School of Professional Psychology - Chicago, IL,

Completed Course Work: Organizational Leadership, Organizational Consulting Skills, Organizational Design, Statistics and Lab, Organizational Attitudes and Survey Development, Training / Theory / Design and Evaluation, Business and Financial Literacy for HR Professionals

  • 3.8 GPA
Bachelor of Science: Psychology, Expected in 2007
Austin Peay State University - Clarksville, TN,
Volunteer Experience

Active Member: Junior League of Huntsville, Huntsville, AL June 2019 - Present
Advise and assist in providing meals for families of Neonatal ICU at Women's and Children's at Huntsville Hospital
Participate in community volunteer initiatives and league development through fundraising

Treasurer and Trustee Board Member: Shiloh PB Church, Madison, AL January 2014 - Present

  • Provide monthly expense reports to the financial committee
  • Prepares and provides budgetary reports or analyses as requested by Treasury Committee
  • Oversee payroll and all accounts (receivable and payable) and tax filing
  • Served on the Building Committee to ensure a new church was successfully financed and built to code
  • Sign off on all forms of accounts payable

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Resume Overview

School Attended
  • University of Alabama in Huntsville
  • The Chicago School of Professional Psychology
  • Austin Peay State University
Job Titles Held:
  • Education Facilities Operations Manager
  • Lead Sales Manager
  • Business Consulting Intern
  • Program Coordinator
  • UAH & Huntsville Hospital Six Sigma Lean Healthcare Academy
  • Master of Arts
  • Bachelor of Science