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Ed Observation Assistant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Enthusiastic Administrative Assistant eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow, and excel in Administration. Recognized for inspiring management team members to excel and encouraging creative work environments. Exceed expectations for maximizing group performance and overseeing efficient calendars. Operate well with minimal supervision to meet demanding objectives. Excellent reputation for resolving problems, and driving overall operational improvements. Goal-oriented with ability to meet long-term goals through daily organization.

Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Skills
  • Administrative Support
  • Data Entry
  • Excellent communication skills Multitasking ability
  • Adept in virtual meeting software(Zoom, Skype)
  • Impeccable organization and Goal setting
  • Exceptional customer service Basic mathematical aptitude
  • Administrative Functions
Work History
02/2020 to Current
ED Observation Assistant Lifespan Corporation Exeter, RI,
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
09/2018 to Current
Patient Transporter St Vincent Hospital City, STATE,
  • Enhanced health care organization reputation by accepting for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Maintained confidentiality of patient data and condition at all times to safeguard health information
  • Investigate and resolve patients' complaints to foster satisfaction
  • Supervised and led employees to high-performance levels in across- functional matrix management structure
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

Key Achievements:

  • Earned “Friendliest Patient Transporter” award for all of 2018. Achieved 40% decrease in offboarding time due to implementation of new training methods
  • Volunteered to participate in special project transferring paper charts to new digital system
  • Built strong, collaborative relationships with members of multidisciplinary medical team, resulting in improved operational efficiency and patient care
08/2014 to 07/2018
Patient Observer Lead St Vincent Hospital City, STATE,
  • Adhered to safety guidelines; completed hospital's three-hour Patient Safety Training Program
  • Increased Workers' motivation level by suggesting improved salary plans
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas
  • Supervised individuals in small group atmosphere to cultivate safety, independence, and structure
  • Accurately completed assignments and general duties which increased overall efficiency by 40%
  • Assisted patients in every step of testing and screening and provided them with relevant education which increased positive feedback by 50%
  • Selected as Relief Charge in recognition of demonstrated organizational, leadership and teamwork skills
  • Key Achievement: Improved patient satisfaction scores by over 20% through staff development and care team improvements
  • Maintained staff turnover rate below 2% Provided one-on-one training to new team members, enhancing confidence and enabling them to function independently within few weeks
  • Regularly cover others' shifts in their absence and work extended hours to ensure timely delivery of care
Education
Expected in 11 2021
BS: Public Health
Worcester State University - Worcester, MA,
GPA:
Expected in 5 2012
High School Diploma:
James Madison High School - Brooklyn, NY,
GPA:
Certifications

CPR for Healthcare Provider through American Heart Association

Skills
  • Administrative Support
  • Data Entry
  • Excellent communication skills Multitasking ability
  • Adept in virtual meeting software(Zoom, Skype)
  • Impeccable organization and Goal setting
  • Exceptional customer service Basic mathematical aptitude
  • Administrative Functions
Work History
02/2020 to Current
ED Observation Assistant
UMass Memorial Health Care Worcester, MA
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
09/2018 to Current
Patient Transporter
St Vincent Hospital Worcester, MA
  • Enhanced health care organization reputation by accepting for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Maintained confidentiality of patient data and condition at all times to safeguard health information
  • Investigate and resolve patients' complaints to foster satisfaction
  • Supervised and led employees to high-performance levels in across- functional matrix management structure
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

Key Achievements:

  • Earned “Friendliest Patient Transporter” award for all of 2018. Achieved 40% decrease in offboarding time due to implementation of new training methods
  • Volunteered to participate in special project transferring paper charts to new digital system
  • Built strong, collaborative relationships with members of multidisciplinary medical team, resulting in improved operational efficiency and patient care
08/2014 to 07/2018
Patient Observer Lead
St Vincent Hospital Worcester, MA
  • Adhered to safety guidelines; completed hospital's three-hour Patient Safety Training Program
  • Increased Workers' motivation level by suggesting improved salary plans
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas
  • Supervised individuals in small group atmosphere to cultivate safety, independence, and structure
  • Accurately completed assignments and general duties which increased overall efficiency by 40%
  • Assisted patients in every step of testing and screening and provided them with relevant education which increased positive feedback by 50%
  • Selected as Relief Charge in recognition of demonstrated organizational, leadership and teamwork skills
  • Key Achievement: Improved patient satisfaction scores by over 20% through staff development and care team improvements
  • Maintained staff turnover rate below 2% Provided one-on-one training to new team members, enhancing confidence and enabling them to function independently within few weeks
  • Regularly cover others' shifts in their absence and work extended hours to ensure timely delivery of care

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Resume Overview

School Attended
  • Worcester State University
  • James Madison High School
Job Titles Held:
  • ED Observation Assistant
  • Patient Transporter
  • Patient Observer Lead
Degrees
  • BS
  • High School Diploma

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