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ECU CSOC Security Analyst Resume Example

Resume Score: 80%

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Jonathan
Harrison
Professional Summary

I am a Highly Motivated, hardworking individual with exceptional teamwork skills who always keep the company in mind when making decisions on and off the clock. Positivity and Optimism are part of the main traits that are use to ensure that myself and everyone around is in a clear headspace efficient for multi-tasking and Problem solving.

Skills
  • Developing security plans
  • Wireshark software
  • Designing security controls
  • Implementing security programs
  • Microsoft Hyper-V Server
  • Data security
  • Symantec Endpoint Protection
  • Critical thinking skills
  • Deductive reasoning skills
  • Customer Service
  • Project Management
  • Written Communication
  • Detail-oriented
  • Flexible & Adaptable
  • MS Office
  • Staff Management
  • Strategic Planning
  • Creative merchandising
  • Business Development
  • Verbal and written communication
  • Negotiation
  • Consulting
  • Search Engine Optimization
  • Basic math
  • Current trend knowledge
  • Problem-solving skills
  • Multi-tasking strength
  • Social perceptiveness
  • Professional demeanor
  • Client Service
  • Relationship building
  • Excellent people skills
  • Store opening and closing
  • Troubleshooting
  • Leadership
  • Responsible
  • Computer skills
Education
East Carolina UniversityGreenville, NCExpected in 05/2021Bachelor of Science: Computer And Information Technology
Certifications

CCNA

Splunk Entry Level

Microsoft Office 2016

FTCC Network Defense Specialist

Work History
ECU ICTS- ECU CSOC Security Analyst
Greenville, NC , NC11/2018 - 03/2020
  • Identified, selected and deployed encryption solution to increase data protection across many applications including Splunk and Rapid 7.
  • Completed vulnerability scans to identify at-risk systems and remediate issues.
  • Maintained data management and storage systems to protect data from compromise.
  • Outlined and maintained security patching schedule to efficiently address ongoing system issues.
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Established company-wide security best practices and protocols to mitigate risk of data breach.
  • Developed plans to safeguard computer files against modification, destruction or disclosure.
  • Reviewed violations of computer security procedures and developed mitigation plans.
  • Monitored use of data files and regulated access to protect secure information.
  • Conducted security audits to identify vulnerabilities.
  • Researched and developed new computer forensic tools.
  • Performed risk analyses to identify appropriate security countermeasures.
East Carolina University - ECU HHP Tech Support
Greenville, NC , NC10/2017 - 07/2018
  • Configured hardware, devices and software to set up work stations for employees.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Updated documentation and produced reports.
  • Completed inventory counts and organized supplies.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Installed, modified and repaired software and hardware to resolve technical issues.
Escape Room Fayetteville - Escape Room Manager
Fayetteville, NC11/2016 - 07/2017
  • Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
  • Oversaw hiring processes for over 6 permanent and temporary seasonal staff.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Estimated costs and set quality standards.
  • Coordinated company projects and programs that supported manufacturing function.
  • Minimized lags by leading and scheduling personnel, boosting morale and implementing new protocols.
  • Identified areas for business improvements and utilized client feedback to drive developments.
  • Surpassed company objectives by cooperating with staff and team members to share and actualize processes to accomplish established goals.
  • Worked with senior leadership to complete under-budget management on complex issues.
  • Utilized proven problem-solving techniques to improve customer satisfaction and vendor relations.
  • Planned project resources by assigning funds, materials and staff throughout lifecycle of projects.
  • Implemented knowledge to provide product quality assurance and executed inventory maintenance, optimizing work time.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Evaluated production schedules and orders to arrange required materials and plan staffing needs.
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Resume Overview

Companies Worked For:

  • ECU ICTS
  • East Carolina University
  • Escape Room Fayetteville

School Attended

  • East Carolina University

Job Titles Held:

  • ECU CSOC Security Analyst
  • ECU HHP Tech Support
  • Escape Room Manager

Degrees

  • Bachelor of Science : Computer And Information Technology

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