Highly enthusiastic customer service professional with 3 years client interface experience.Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail industry.Personable and responsible Cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths Strong organizational skills . Adaptive team player Active listening skills. Opening/closing procedures Seasoned in conflict resolution Sharp problem solver Courteous demeanor Energetic work attitude Customer service expert Telecommunication skills
Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Apply the policies, procedures, and programs governing the agency.Apply the laws, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs.Communicate with others to obtain and verify information concerning eligibility.Detect and evaluate potential fraudulent situations.Analyze and interpret written, numerical, and verbal data from various sources.Enter data accurately into a computerized system.Navigate through computer screens, complete and review basic computer documents and other forms.Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness.Read, understand, apply complicated and detailed regulations, and policy directives.Perform a variety of mathematical computations accurately and rapidly.Prepare, clear, concise and accurate records and reports.Establish and maintain cooperative working relationships with the public and staff.Use computers and related software packages.Follow written and oral directions and instructions.In addition to career-specific skills, the following basic skills are required: Problem-solving & decision-makingA positive attitude Independence & initiativeA strong work ethicComputer literacySelf-presentation
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Trained staff on how to improve customer interactions.Properly directed inbound calls in phone queues to improve call flow.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Excelled in exceeding daily credit card application goals.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Placed special merchandise orders for customers.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.
Member of Honor Society Club. Coursework in Business Administration and Finance. Revenue Recognition training. Coursework in Marketing and Advertising. Coursework in Human Resource Management and Business Administration. Coursework in Human Resources. Coursework in Health Services. Coursework in Health Service Policy and Analysis
Directed the implementation of improved work methods and procedures to achieve agency objectives.Implemented standards and methods to measure the effectiveness of agency activities.
Volunteering at local hospitals.
Pay attention to detail, Business Administration, cashier, credit, client, clients, Customer Service, Database, RHIA, Healthcare Management, legal, managing, Marketing, money, Organizational Development, policies, processes, knowledge of store, sales.
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