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Ecommerce Team Leader Resume Example

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ECOMMERCE TEAM LEADER
Professional Summary
Accountable team leader demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service and relations throughout the sales process.
Skills
  • Strong client relations
  • Creative problem solver
  • Strategic sales knowledge
  • Exceptional communication skills
  • Microsoft Windows proficient
  • Account reconciliation reports
  • Microsoft Excel
  • Axapta Dynamics 
  • Shipworks
  • Reply Manager
  • Strong interpersonal skills
  • Active Data Online
  • Exceptional time management skills
Work History
Ecommerce Team LeaderJul 2010 - Current
ESI7801 Hayvenhurst Ave.
  • Work directly with vendors, buyers and customers to buy, sell, and support products via the company's e-commerce storefront. 
  • Manage accounts, sales productivity, sales reports, listings, and customer satisfaction and ratings. 
  • Run and manage spreadsheets daily in reference to company sales and revenue. 
  • Trained peers and management team on internal system supports and implementation plans.
  • Knowledge in the use of programs such as; Excel, Axapta-dynamics, Reply Manager. and Shipworks.
  • Serve as the main liaison between customers, management and sales team.
  • Answer product questions with up-to-date knowledge of sales and store promotions.
  • Investigate and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Process 1,000 daily invoices and billed renewed invoices to accounts receivable.
  • Routinely answer customer questions regarding merchandise and pricing.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Communicate with vendors regarding back order availability, future inventory and special orders.
  • Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.


DriverJul 2003 - Jan 2006
FED EX16663 Schoenborn North Hills, CA 91343
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery

Sales Associate Best Buy21601 Victory Blvd. Canoga Park, CA 91303
  • Prepared merchandise for sales floor.
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Answered customer questions about product availability and shipment times.

Education
High School Diploma: 2001
Van Nuys High SchoolVan Nuys, CA
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Resume Overview

Companies Worked For:

  • ESI
  • FED EX
  • Best Buy

School Attended

  • Van Nuys High School

Job Titles Held:

  • Ecommerce Team Leader
  • Driver
  • Sales Associate

Degrees

  • High School Diploma : 2001

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