Accountable team leader demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service and relations throughout the sales process.
Strong client relations
Creative problem solver
Strategic sales knowledge
Exceptional communication skills
Microsoft Windows proficient
Account reconciliation reports
Strong interpersonal skills
Active Data Online
Exceptional time management skills
Ecommerce Team LeaderJul 2010 - Current ESI7801 Hayvenhurst Ave.
Work directly with vendors, buyers and customers to buy, sell, and support products via the company's e-commerce storefront.
Manage accounts, sales productivity, sales reports, listings, and customer satisfaction and ratings.
Run and manage spreadsheets daily in reference to company sales and revenue.
Trained peers and management team on internal system supports and implementation plans.
Knowledge in the use of programs such as; Excel, Axapta-dynamics, Reply Manager. and Shipworks.
Serve as the main liaison between customers, management and sales team.
Answer product questions with up-to-date knowledge of sales and store promotions.
Investigate and resolved customer inquiries and complaints in a timely and empathetic manner.
Process 1,000 daily invoices and billed renewed invoices to accounts receivable.
Routinely answer customer questions regarding merchandise and pricing.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Communicate with vendors regarding back order availability, future inventory and special orders.
Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
DriverJul 2003 - Jan 2006 FED EX16663 Schoenborn North Hills, CA 91343
Successfully avoided time delivery delays by carefully planning best routes.
Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery
Sales Associate Best Buy21601 Victory Blvd. Canoga Park, CA 91303
Prepared merchandise for sales floor.
Processed cash and credit payments rapidly and accurately.
Responded to all customer inquiries thoroughly and professionally.
Referred unresolved customer grievances to designated departments for further investigation.
Greeted customers in a timely fashion, while quickly determining their needs.
Answered customer questions about product availability and shipment times.
High School Diploma: 2001 Van Nuys High SchoolVan Nuys, CA
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Van Nuys High School
Job Titles Held:
Ecommerce Team Leader
High School Diploma : 2001
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