Ecommerce Team Leader Resume Example
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ECOMMERCE TEAM LEADER
Professional Summary
Accountable team leader demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service and relations throughout the sales process.
Skills
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Work History
Ecommerce Team LeaderJul 2010 - Current
Company NameCity
Company NameCity
- Work directly with vendors, buyers and customers to buy, sell, and support products via the company's e-commerce storefront.
- Manage accounts, sales productivity, sales reports, listings, and customer satisfaction and ratings.
- Run and manage spreadsheets daily in reference to company sales and revenue.
- Trained peers and management team on internal system supports and implementation plans.
- Knowledge in the use of programs such as; Excel, Axapta-dynamics, Reply Manager. and Shipworks.
- Serve as the main liaison between customers, management and sales team.
- Answer product questions with up-to-date knowledge of sales and store promotions.
- Investigate and resolved customer inquiries and complaints in a timely and empathetic manner.
- Process 1,000 daily invoices and billed renewed invoices to accounts receivable.
- Routinely answer customer questions regarding merchandise and pricing.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Communicate with vendors regarding back order availability, future inventory and special orders.
- Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
DriverJul 2003 - Jan 2006
Company NameCity, State
Company NameCity, State
- Successfully avoided time delivery delays by carefully planning best routes.
- Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery
Sales Associate Company NameCity, State
- Prepared merchandise for sales floor.
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Referred unresolved customer grievances to designated departments for further investigation.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Answered customer questions about product availability and shipment times.
Education
High School Diploma: 2001
Van Nuys High SchoolCity, State
Van Nuys High SchoolCity, State
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Resume Overview
School Attended
- Van Nuys High School
Job Titles Held:
- Ecommerce Team Leader
- Driver
- Sales Associate
Degrees
- High School Diploma : 2001
