ecommerce department manager resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Results-driven Team Member offering 2+ years of customer service and supply experience combined with enterprising approach to handling all department needs and promoting business success. Excellent salesperson with organized approach and diligent follow-through. Trained in diverse strategies for achieving revenue and cost-control objectives. Keep employees and department on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Skills
Supply and inventory management
Vendor management
Training and mentoring
Staff development
Order processing
Departmental activities
Rules and regulations
Education and Training
Peru High SchoolPeru, INExpected in 1999 ā āGED: - GPA:
Experience
Petco - ECommerce Department Manager New Milford, CT, 03/2019 - Current
Balanced workloads to meet targets without overtaxing employees.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Enforced safety rules and other policies to protect employees and minimize company liability.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Conducted weekly performance reviews to organize training and development for staff.
Performed opening and closing duties as part of management team.
Treated associates with fairness and respect, providing recognition of accomplishments.
Followed all safety protocols and company processes and procedures.
Supervised 16 full-time and 5 part-time employees.
Served customers who shop online by filling orders that come through on a store level.
Receive orders from warehouse and put away so that customers are able to pick orders.
Continuous planning and executions of tasks in a fast pace environment
Kion Group - Pick up Today Associate Southfield, MI, 07/2018 - 10/2019
Delivered rush merchandise on tight schedules to meet customer targets.
Resolved customer problems and complaints effectively by contacting 800walmart.
Serve customers who shop online.
Process packaged received from Wal-mart.com by receiving them from FedEx, labeling them then binning them so they can be dispensed to customer.
Tracked customers orders
Dispensed orders to customers
Resolved any issues with customers orders
Nations Best - Customer Service Manager Weatherford, TX, 10/2018 - 03/2019
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Answered customer requests with friendly, knowledgeable service and support.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted with purchases, locating items and signing up for rewards programs.
Oversaw work of 15 cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Inspected checkout areas every shift change and directed team members in cleaning, trash removal and other actions to restore professional appearances.
Worked closely with front-end staff to assist customers.
Effectively made change on the cash register, handling payments by cash, credit, debit and personal checks.
Resolved issues with cash registers, card scanners and printers.
Maintained work area in clean and neat manner.
Managed cashier shifts and breaks.
Properly verified customer identification for alcohol or tobacco purchases.
Counted and balanced cashier drawers.
Greeted customers promptly and responded to questions.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
Walmart - Cashier City, STATE, 02/2018 - 06/2018
Helped customers find specific products, answered questions and offered advice.
Assisted with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Welcomed customers, offering assistance to help find necessary store items.
Learned roles of other departments to provide coverage and keep store operational.
Worked closely with front-end staff to assist customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Properly verified customer identification for alcohol or tobacco purchases.
Inspected items for damage and obtained replacements for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed customer payments quickly and returned exact change and receipts.
Resolved issues regarding customer complaints and escalated worsening concerns to Customer Service Manager for remediation.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Resolved issues with cash registers, card scanners and printers.
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