Earned highest marks for customer satisfaction. Enthusiastic, outgoing Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service consistently receiving positive feedback from customers and creating repeat business by developing long-term relationships with customers. Handled complaints, maintaining a positive experience for all.
POS systems knowledge
Skilled problem solver
Fluent in English & Spanish
Active listening skills
Credit card transaction
Motivated team player
I am currently working on earning a management certificate.
ECC (Extra Ordinary Customer Care)10/2016
to 02/2017 Walgreens Pharmacy – 524 Jefferson Ave
Greeted, welcomed & assisted customers depending on their personal needs making sure they are 100% satisfied with the service and that they found everything they came looking for & more.
Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
Learned to work with photo lab equipment & manage Western Union transactions following accordingly company policies & federal law.
Resolved all customer complaints in a professional, friendly manner.
to 12/2015 Starbucks Inc. – 601 Lincoln Rd.
Stocked and replenished merchandize according to store merchandizing layouts.
Priced merchandize, stocked shelves and took inventory of supplies.
Followed merchandizing guidelines to present visually appealing displays.
Actively pursued personal learning and development opportunities.
Used time efficiently when not serving customers, including restock of merchandize & cleanliness of the business.
Made suggestions based on previous purchases to maximize profit & customer satisfaction.
Sales Associate/ Shift Supervisor03/2011
to 04/2015 JRP Inc. – 828 Lincoln Rd.
Determined customer needs by asking relevant questions and listening actively to the responses.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Shared best practices for sales and customer service with other team members to help improve the store\'s efficiency.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
GED: 2011Miami Beach Senior High -
2231 Prairie Ave, Miami Beach,
FL 331395 Gold medals in English
language, High-School level foreign country competition.
Awarded st place senior year Math class, scoring a total of 99/100
At the moment my highest level of certified education is a GED, however, I plan on pursuing further education in the following years.
Subject chosen Aviation/Commercial Pilot. Hobby Cosmology, Chemistry, Stoic Philosophy.
5 Gold medals in English language, High-School level foreign country competition.
Awarded 1st place senior year Math class, scoring a total of 99/100.
There is a gap in time where I stopped working due to Gastritis (Mount Sinai medical record available upon request).