Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Customer-oriented, strategic Sales Representative with over 1 8 years of experience in facilitating relationships, developing partnerships, maintaining top accounts and amplifying profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.

  • Product and service knowledge
  • Inside and outside sales
  • Sales closing
  • Policies and procedures
  • Account management
  • Time management ability
  • Product management and pricing
  • Flexible schedule
  • Customer needs assessment
07/2019 to Current
EBay Parts Lister American Family Insurance Dallas, TX,
  • Conducted market research to determine appropriate pricing.
  • Upheld tough standards of service, quality and productivity to maximize customer satisfaction.
  • Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
  • Brought in over $[Amount] per month in sales by leveraging effective promotional, sales and customer service strategies.
06/2017 to Current
Sales Representative Cafe Zupas Farmington, UT,

My job responsibilities include:

  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Called lead lists resulting from various marketing campaigns to achieve sales.
  • Spear-head products and account numbers for clients
  • Generated sales by cold-calling and closing prospects. Sending balances to customers, upon request.
  • Drove client retention by efficiently managing and growing accounts while promoting new products.
  • Grew customer base by identifying needs and delivering relevant products.
  • Informed management of special sales and service issues.
05/2010 to 06/2017
District Manager Carrier Enterprise Winterville, NC,
  • Assisted approximately 10-70 customers each day with product and customer service questions.
  • Supervised 10 store managers and managed performance evaluations.
  • Work with our Loss Prevention auditor to help reduce thief and training team members on how to handle fraudulent charges.
  • Source and recruited talent for various store positions and ensured that recruiting process met new store opening timelines
  • Elevated leadership across wholesale and retail platforms with the development of comprehensive training courses.
  • Led district conference calls with 10 teams to update and align sales objectives.
  • Strategized business operations, merchandising strategies, and personnel moves.
  • Cultivated positive rapport with associates and team leadership.
  • Mentor team members by demonstrating best practices for sales and customer service.
  • Flowed P & L's yearly with regional manager and came up with sales goals, payroll plans, and team member head count.
  • Did monthly store visits with store managers and made sales calls to our customers, seeking out new business and problem solving
10/1998 to 05/2010
Store Manager O'Reilly Auto Parts City, STATE,
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Arranged inventory in rotation from oldest to newest, ensuring customers received fresh stock.
  • Addressed customer inquiries and resolved complaints.
  • Collaborated with district manager to recruit and develop personnel and cultivate top performance.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Provided excellent customer service and adhered to all standard practices, resulting in maximized sales and minimized shrinkage.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Oversaw inventory management to minimize waste.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Supported management in exceeding customer service and quality standards.
  • Interviewed, hired, supervised and trained employees and instituted mentoring program to deliver constructive feedback.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Oversaw budgetary matters, including scheduling and purchases.
  • Reorganized the sales floor to meet company demands.
  • Completed a series of training sessions to advance to Store Manager.
  • Analyzed marketing information and translated into strategic plans for establishment.
  • Created attractive store displays to generate customer interest.
  • Proactively identified and solved complex problems that impacted operations management and the business direction.
Education and Training
Expected in 1997
High School Diploma:
North Greene High School - White Hall, IL

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School Attended

  • North Greene High School

Job Titles Held:

  • EBay Parts Lister
  • Sales Representative
  • District Manager
  • Store Manager


  • High School Diploma

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