LiveCareer-Resume

e commerce store owner resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Skilled Accounts Receivable Specialist with 7+ years' experience in accounting, and 10+ in customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of process development & improvement. Ability to improve workflow efficiencies while maintaining high standards in customer service.

Skills
  • Process Improvement
  • Employee Onboarding
  • Double-Entry Bookkeeping
  • Accounts Receivable & Accounts Payable
  • Financial Reporting & Documentation
  • MS Office & Google Suite
  • Customer Support
  • Verbal & Written Communication
  • Project Management
  • Netsuite, SAP Ariba, Zendesk
  • Vendor Relationship Building
  • New Business Development
  • Staff Leadership Development & Training
  • Problem Solving
  • Labor and Overhead Cost Estimation
  • Recruitment and Hiring
  • Multitasking and Organization
  • Report Preparation and Analysis
  • Account Reconciliation
  • Account Analysis
  • Research Skills
  • Aging Report Creation
  • Project Management
  • Documentation and Recordkeeping
  • Intuit QuickBooks
Experience
E-commerce Store Owner, 03/2022 - Current
Ferguson Radford, VA,
  • Manage financial records and transactions utilizing e-commerce platforms and accounting software
  • Resolve issues quickly through meticulous research and quick decision-making.
  • Prepare and analyze financial statements/reports and trends to manage cash flow and make business decisions.
  • Improve company's quality and productivity by streamlining systems and processes.
  • Process accounts payable, ensuring timely payments to suppliers
  • Plan promotional campaigns for new products or specials.
Restaurant Co-Owner, 04/2016 - 11/2020
Tacos On Demand City, STATE,
  • Managed financial records and transactions including accounts payable, accounts receivable, and cash handling
  • Processed accounts payable invoices with a high level of accuracy, resulting in a 98% on-time payment rate to vendors
  • Conducted inventory checks and reconciled stock levels, ensuring accurate cost of goods sold calculations and minimizing waste
  • Processed payroll for 4 employees and 6 independent contractors
  • Prepared weekly and monthly financial reports, providing insights into sales trends, cost analysis, and revenue performance and identified areas for cost reduction and revenue improvement
  • Assisted in menu costing and pricing analysis, optimizing profitability and customer value
  • Delegated work to staff, setting priorities and goals.
  • Trained front-of-house staff on policies and procedures, service techniques and communication skills to promote positive experiences.
Accounts Receivable Coordinator, 09/2014 - 05/2015
Fort Dearborn Enterprises, Inc City, STATE,
  • Maintained, researched and provided supporting documentation for internal/external Audit Requests
  • Prepared training manuals for A/R, consulted on SOP, trained new departmental employees on accounting principles and enhanced existing A/R processes
  • Determined credit approval based on financial standing, credit records and payment history.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients. Negotiated payment plans and arrangements.
  • Generated financial statements and reports detailing accounts receivable status.
  • Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and from customers.
  • Streamlined operations to achieve new efficiencies, improve on-time collections and reduce invoice processing time by 29%.
AR & Commercial Account Specialist, 09/2012 - 09/2014
Anderson Pest Solutions City, STATE,
  • Successfully maintained the billing and Accounts Receivable for 100+ existing high-touch accounts amounting to more than 1000 service locations combined
  • Created new processes to manage the client life cycle process starting from the initial sale through all phases of onboarding & implementation
  • Developed a positive customer experience by proactively managing and growing customer relationships with weekly check-ins to address and provide timely resolutions to service or accounting escalations
  • Met with customers to discuss best practices and drive outcomes.
  • Collaborated with cross-functional teams to establish customer success programs.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Coordinated training programs, enabling staff to support company objectives.
  • Resolved customer inquiries and complaints requiring management-level escalation.
Education and Training
Intuit Academy Bookkeeping Professional Certificate: , Expected in 05/2023
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Intuit - ,
GPA:
Status -
Certificate: Accounting Fundamentals, Expected in 08/2012
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Triton College - River Grove, IL,
GPA:
Status -
Quickbooks ProAdvisor Certification | In progress: , Expected in
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Quickbooks - ,
GPA:
Status -
: Accounting, Expected in
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University of Phoenix - Tempe, AZ
GPA:
Status -

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Resume Overview

School Attended

  • Intuit
  • Triton College
  • Quickbooks
  • University of Phoenix

Job Titles Held:

  • E-commerce Store Owner
  • Restaurant Co-Owner
  • Accounts Receivable Coordinator
  • AR & Commercial Account Specialist

Degrees

  • Intuit Academy Bookkeeping Professional Certificate
  • Certificate
  • Quickbooks ProAdvisor Certification | In progress
  • Some College (No Degree)

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