e commerce collectibles general manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

In this fast-paced internet company RJ has proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Knowledgeable professional with extensive experience in e-commerce Game & Collectible industry. Motivated to maintain customer satisfaction and contribute to company success.

Articulate, energetic and results-oriented with exemplary passion for developing business relationships, building upon partnerships and growing ecommerce.

Detail-oriented team manager with solid organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet Company goals.

Dedicated E-Commerce professional with a history of meeting BHG company goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Multitasking and Prioritization
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Social and Academic Development
  • Calm and Professional Under Pressure
  • Patient and Empathetic
  • Solid Verbal and Written Communication
  • Understanding Customer Needs
  • Sales and Marketing
  • Sales Lead Generation
  • Project Management
  • Brand Management
  • Business Planning
  • Complex Problem-Solving
  • Supplier Relations
  • Productivity Performance
  • Strategic Planning
  • Product Management and Branding
  • E-Commerce Strategy
  • Market Growth
Work History
E-commerce Collectibles : General Manager, 01/2022 - Current
Black Horse Games & Collectibles City, STATE,
  • Responded to customer requests for full-filling products, shipping and company information.
  • Process and Inventory valuable collectible items. Associates perform various tasks to prepare items to be sold online and shipped to customers across the globe.
  • Researches current and new products and assigns shipping and handling charges appropriately.
  • Meet or exceed daily Product Listing goals through the efficient Ad Writing with accurate product descriptions.
  • Performs routine tasks according to established processes and ensures that each item is credited to the store that sent it.
  • Provides excellent customer service to all internal and external customers.
  • Performs routine tasks according to established processes and ensures that each item is credited to the store that sent it.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Streamline BHG Facility Inventory Management System.
  • Devised Sales & Discounts to reward long-term business success and increase profit levels.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Analyze and report performance metrics to senior management.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of games and collectibles.
  • Increased profit by streamlining Inventory Operations.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked New Product trends and suggest enhancements to both challenge and refine company's product offerings. (eg. TSR & Games Workshop)
E-Commerce : Product Sales Manager, 01/2019 - 12/2021
Black Horse Games City, STATE,
  • Developed advertising tactics and implemented new promotions for increased brand awareness.
  • Worked on company internal marketing to create targeted advertising strategies for key global customer demographics.
  • Directed creative process for traditional and online ads.
  • Collected performance data on each promotion to better plan future events.
  • Developed PR campaigns, led design and tracked results.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Implemented New Inventory Management systems and procedures to increase sales.
  • Increased sales volume by expanded product lines.
  • Collaborated with management to implement continuous improvements and exceed Projected BHG Sales goals.
E-Commerce : Ad Writing & Promotion Manager, 06/2016 - 12/2018
Black Horse Games City, STATE,
  • Identified appropriate marketing channels and target Strategy Gaming customers for campaigns.
  • Researched and evaluated potential new markets and new/collectible products.
  • Wrote engaging and successful marketing & advertising copy.
  • Analyzed data to uncover insights and identify key opportunities to implement new strategic product decisions.
  • Replenished sales internet merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
Bachelor of Arts: Political Science And Government & History, Expected in 05/2023
St. Norbert's College - De Pere, WI,
Status -
High School Diploma: , Expected in 06/2019
Ashwaubenon High School - Green Bay,
Status -

Letterman & Team Captain all four Years in Track and Cross Country.

Rookie of the Year (Freshman) Track & Cross Country

MVP : Track 2018 and 2019

MVP : Cross Country 2018 and 2019

  • Elected Captain of Track
  • Elected Captain of Cross Country
  • St Norbert's Scholarship Recipient
German :
Limited Working:
Negotiated :
English :
Full Professional:
Negotiated :

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Resume Overview

School Attended

  • St. Norbert's College
  • Ashwaubenon High School

Job Titles Held:

  • E-commerce Collectibles : General Manager
  • E-Commerce : Product Sales Manager
  • E-Commerce : Ad Writing & Promotion Manager


  • Bachelor of Arts
  • High School Diploma

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