I have been working in customer service for over 7 years now.
I am driven and ambitious to learn, and always trying to improve to be staying ahead of the curve.
[Job Title] with management experience and exceptional people skills. Versed in [Skill set 1] and [Skill set 2]. Desires a challenging role as a [Job Title].
Skills
Results-oriented
Operations management
Client-focused
Quick learner
Training and development
Work History
Duty Manager, 08/2013 - Current Abm – North Charleston, SC, United Kingdom
Being responsible for the hotel in the absence of our General Manager
Managing the bar, restaurant and reception while improving productivity, food quality, service and increasing sales and profit
Supporting the team and ensuring continual improvement: Performance on customer journey increased from 92% to 97% within 3months.
Working with the heads of department in achieving the revenue and guest satisfaction targets Handling any emergencies and complaints and complying with the hotel's fire evacuation procedure
Ensuring all legal requirements are followed regarding health and safety, licensing and fire safety.
Training team members as requested by your GM, and ensuring that all training is recorded.
Maintain excellent customer relations by ensuring the provision of efficient and friendly service at all times
Developing and maintaining a positive relationship with all members of the hotel team so that co-operation in achieving the department's objectives is assured.
Successfully led key projects which resulted in [positive outcome].
Monitored multiple databases to keep track of all company inventory.
Provided onsite training.
Night Manager Duty Manager, 10/2012 - 09/2013 Nationwide – Tennessee, , United Kingdom
Ensuring that we all deliver superb customer service and consistency across the board Dealing with any customer complaints, requirements and requests promptly and efficiently Making decisions and taking appropriate action in regards to problems, conflicts and emergencies in the hotel Dealing with book outs in a positive and professional manner and taking reservations as and when necessary Ensuring all conference & function rooms are set up appropriately for the following day's business Complying with security, health and safety regulations at all times Being responsible for leading and motivating the night's team Liaising and work closely with all HODs and attending morning meetings and report to GM Being responsible for 24/7 room service and making sure guests receive their food in a timely fashion.
Receptionist | Night Auditor, 02/2010 - 08/2010 Asterion Beach Hotel And Suites ***** | Chania – City, STATE, Greece
Welcoming and registering guests upon arrival to required standard
Assisting with overnight guests enquiries and taking reservations
Performing account closing for the day, invoicing, payments and cash operations
Ensuring the safety and security of the hotel and guests overnight
Providing training assistance to new night audit member.
Financial Planner, Current - Current OVB Vermögensberatung Holding – , , Hungary
Providing personalised advice and guidance for a wide spectrum of financial planning issues.
Skills
book, closing, Coaching, Good communication skills, customer relations, customer service, Driving, English, fashion, financial planning, First Aid, General Manager, Hungarian, invoicing, legal, People management, Managing, meetings, Micros, MS Excel, 97, networks, processes, profit, speaking, quality, reading, reception, Safety, sales, self-starter, SQL
Education
Bachelor of Science: Economics, Expected in 2011 - Kodolányi Janos University College - Budapest, GPA:
Tourism & Hospitality - Hotel Management European Computer Driving Licence 2007 Previous experience in PMS 2010 Opera | Micros | Quadranet | Epitome | D. Epikouros Administrator First Aid Certificate 2013 Training at work 2013 Managing Food Hygiene | Managing Health and Safety Fire Safety Essentials | Equality for Managers | Coaching Personal license 2014 : , Expected in - - , GPA:
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School Attended
Kodolányi Janos University College
Job Titles Held:
Duty Manager
Night Manager Duty Manager
Receptionist | Night Auditor
Financial Planner
Degrees
Bachelor of Science
Tourism & Hospitality - Hotel Management European Computer Driving Licence 2007 Previous experience in PMS 2010 Opera | Micros | Quadranet | Epitome | D. Epikouros Administrator First Aid Certificate 2013 Training at work 2013 Managing Food Hygiene | Managing Health and Safety Fire Safety Essentials | Equality for Managers | Coaching Personal license 2014
