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Duty Manager Resume Example

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DUTY MANAGER
Professional Summary

I have been working in customer service for over 7 years now. I am driven and ambitious to learn, and always trying to improve to be staying ahead of the curve. 

[Job Title] with management experience and exceptional people skills. Versed in [Skill set 1] and [Skill set 2]. Desires a challenging role as a [Job Title].

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Skills
  • Results-oriented
  • Operations management
  • Client-focused
  • Quick learner
  • Training and development
Skills
book, closing, Coaching, Good communication skills, customer relations, customer service, Driving, English, fashion, financial planning, First Aid, General Manager, Hungarian, invoicing, legal, People management, Managing, meetings, Micros, MS Excel, 97, networks, processes, profit, speaking, quality, reading, reception, Safety, sales, self-starter, SQL
Work History
Duty Manager, 09/2013 to Current
 Edinburgh City Hotel – Edinburgh, United Kingdom
  • Being responsible for the hotel in the absence of our General Manager
  • Managing the bar, restaurant and reception while improving productivity, food quality, service and increasing sales and profit
  • Supporting the team and ensuring continual improvement: Performance on customer journey increased from 92% to 97% within 3months.
  • Working with the heads of department in achieving the revenue and guest satisfaction targets Handling any emergencies and complaints and complying with the hotel's fire evacuation procedure
  • Ensuring all legal requirements are followed regarding health and safety, licensing and fire safety.
  • Training team members as requested by your GM, and ensuring that all training is recorded.
  • Maintain excellent customer relations by ensuring the provision of efficient and friendly service at all times
  • Developing and maintaining a positive relationship with all members of the hotel team so that co-operation in achieving the department's objectives is assured.
  • Successfully led key projects which resulted in [positive outcome].
  • Monitored multiple databases to keep track of all company inventory.
  • Provided onsite training.
Night Manager Duty Manager, 10/2012 to 09/2013
 Malmaison Hotel – Edinburgh, United Kingdom
  • Ensuring that we all deliver superb customer service and consistency across the board Dealing with any customer complaints, requirements and requests promptly and efficiently Making decisions and taking appropriate action in regards to problems, conflicts and emergencies in the hotel Dealing with book outs in a positive and professional manner and taking reservations as and when necessary Ensuring all conference & function rooms are set up appropriately for the following day's business Complying with security, health and safety regulations at all times Being responsible for leading and motivating the night's team Liaising and work closely with all HODs and attending morning meetings and report to GM Being responsible for 24/7 room service and making sure guests receive their food in a timely fashion.
Receptionist | Night Auditor, 03/2010 to 09/2010
 Asterion Beach Hotel and Suites ***** | Chania – Crete, Greece
  • Welcoming and registering guests upon arrival to required standard
  • Assisting with overnight guests enquiries and taking reservations
  • Performing account closing for the day, invoicing, payments and cash operations
  • Ensuring the safety and security of the hotel and guests overnight
  • Providing training assistance to new night audit member.
Financial Planner, 04/2008 to 04/2010
 OVB Vermögensberatung Holding
  • Providing personalised advice and guidance for a wide spectrum of financial planning issues.
Education
Bachelor of Science: Economics, 2011
 Kodolányi Janos University College - Budapest
Tourism & Hospitality - Hotel Management European Computer Driving Licence 2007 Previous experience in PMS 2010 Opera | Micros | Quadranet | Epitome | D. Epikouros Administrator First Aid Certificate 2013 Training at work 2013 Managing Food Hygiene | Managing Health and Safety Fire Safety Essentials | Equality for Managers | Coaching Personal license 2014 :
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Resume Overview

Companies Worked For:

  • Edinburgh City Hotel
  • Malmaison Hotel
  • Asterion Beach Hotel and Suites ***** | Chania
  • OVB Vermögensberatung Holding

School Attended

  • Kodolányi Janos University College

Job Titles Held:

  • Duty Manager
  • Night Manager Duty Manager
  • Receptionist | Night Auditor
  • Financial Planner

Degrees

  • Bachelor of Science : Economics , 2011
    Tourism & Hospitality - Hotel Management European Computer Driving Licence 2007 Previous experience in PMS 2010 Opera | Micros | Quadranet | Epitome | D. Epikouros Administrator First Aid Certificate 2013 Training at work 2013 Managing Food Hygiene | Managing Health and Safety Fire Safety Essentials | Equality for Managers | Coaching Personal license 2014 :

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