duty manager resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
PERSONAL PROFILE I possess sound leadership and organizational skills and am good at supervising others to perform at their best. I enjoy being part of a successful team, easily adapt to any challenging work environment, and like a fast-paced role, which requires me to work alongside others. I am hardworking and honest and pride myself on a strong work ethic. Results-oriented Duty Manager skilled at inventory management, training and team leadership. Reliable, dedicated and industrious team player ready to apply nine (9) years of Aviation Industry experience to challenging new role with room for growth and advancement.
Skills
Skills:
Word, internet and email
SAP System – Oracle
Service Coordination
Policy Implementation
Inventory Management
Employee Development
Goal Setting
Relationship Building
Culture Improvements
Process Improvements
Customer Service
Staff Scheduling
Operations Management
Performance Management
Team Supervision
Verbal and Written Communication
Problem Resolution
Work Planning and Organization
Staff Training
Performance Evaluations
Employee Coaching and Motivation
Scheduling and Coordinating
Complex Problem Solving
Onboarding and Orientation
Training and Development
Recruitment and Hiring
Experience
06/2022 to CurrentDuty ManagerGlobal Aviation Services | Phoenix, AZ,
Created positive work environment for employees and delivered exceptional customer service.
Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
Took care of customer problem escalated by other staff members.
Handled employee problems in absence of airport manager.
Collaborated with upper management to improve productivity of operations.
Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
Reviewed completed work to verify consistency, quality and conformance.
Monitored employee productivity to provide constructive feedback and coaching.
Complied with company policies, objectives and communication goals.
Provided ongoing training to address staff needs.
Coordinated employee schedules according to shift changes and availability.
Established and enforced clear goals to keep employees working collaboratively.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Planned and managed resources to consistently meet production, quality and cost goals.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Coached staff members to develop long-term career goals.
03/2021 to 06/2022Relief Shift Supervisor (Operations)Koch Industries, Inc. | Saint James, LA,
Supervise up to 30 staff on any given shift
Motivate and lead team members to work together and achieve required targets
Co-ordinate daily schedules, tasks and positions for Ground Crew
Delegate tasks as appropriate to meet operational needs
Manage inbound and outbound ramp operations
Oversee Ground Crew by assessing performance and ensuring compliant processes are adhered to (including OH&S)
Schedule and train new and existing staff on operating procedures
Flight audits
Monitor operations and report discrepancies to management including damaged equipment
Complete all required Shift Reports and send to Ramp Managers
Supervised and led employees to maintain productivity and customer service levels.
Delegated tasks to employees and monitored activities and task completion.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
06/2015 to 02/2021Leading Hand, Baggage & RampQantas Ground Services | City, STATE,
Supervised up to 15 staff at any one time
Liaised via radio, phone and face to face, with Ramp Leading Hands, Check-in, Security, and Load Control staff to ensure smooth running of shifts and that all baggage was appropriately and accurately loaded
Ensured all reports and other computer administration was completed according to shift requirements
Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
01/2018 to 02/2021Relief SupervisorQantas Ground Services | City, STATE,
Performance
Complete Pending Performance Reviews with employees,
Update QGS and review spreadsheet
Work with Case Management on Disciplinary Action Plans,
Update teams
Complete 4 x Ipoe’s per anniversary year on your team members
Manage absenteeism cases
Injuries
Manage your team injuries under Early Intervention and Workers Comp
Update National return to Work registry
Complete any welfare calls if needed
Manage Fitness for Work cases, and update Teams
Annual Leave
Review leave balances for your employees, action negative/ excess employees
Send all changes/update to the Admin
On boarding (new employees/transfer)
Hold induction for new team members (according to your portfolio)
Welcome new team members, complete the 2-week review
Newsletter
Take photos of your team/portfolio and send to Admin
Sick Leave
Process and file supporting documents
Identify excess sick leave/unactioned absences and notify the relevant supervisor
Annual Leave
Process QGS Annual Leave requests/cancellations
Update the annual leave planner and send to WFP (Alex) weekly
Recruitment
Book in assessment centre facility
Set up calendar invite (include recruitment, relevant supervisor and regional manager
Organise assessment centre tools (purple box, stationary full, and paper work photo copied)
New Employees
Complete induction set up (refer to new starter and induction checklist)
Set up calendar invite for induction (include relevant supervisor and location)
Transfer and Exiting the business
Process transfers and employee exiting the business (i.e
Resignations), utilising the HR checklist
Mass Assignments
Complete mass assignments for pay grade changes, email to payroll and the relevant supervisor
Manage Employee List/Teams/NWR
Keep employee list current utilising SPX and workday
Manage Teams lists (i.e
Cases, lwop and absenteeism), report to supervisors if needs updating
Manage NWR and ensure review dates current (i.e
Early intervention, WC), report to supervisors if need updating
Invoices
Process invoices received
Uniforms
Process uniform orders (ensure correct allocation e.g
1 set every 12 months, unless damaged)
Uniform returns/exchanges
Uniform stock take/tracking
Newsletter
Complete the QGS digest for QLD every month (for content refer to Claire Breen)
Update Roster
Make any roster changes to supervisor roster, as per regional manager approval
Ensure current roster is uploaded into SharePoint (as a PDF)
Print updated roster weekly for supervisor offices
Performance Reviews
Process completed reviews (file in employee file and update QGS)
Update review spreadsheet
Case Management (to be directed to relevant supervisor)
Can assist in company support role and note taking
Meetings
Organise weekly supervisor meeting (and take meeting notes)
Organise the consultative committee meeting (contact staff, and set up calendar invite)
Operated conveyor belts, push-back tractors and aircraft tugs daily.
Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
Loaded and unloaded aircraft cargo, passenger baggage and freight.
Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Operated equipment to support on-ground operations in between flights.
Maintained on-time connections by guiding aircraft to and from gate positions.
Monitored employee productivity to provide constructive feedback and coaching.
Connected electrical power units and service hoses to aircraft.
Protected customers' baggage from loss, theft and damage.
Positioned and pushed aircraft from remote airport locations to specified areas for operation.
Collected, sorted and checked baggage tags against flight lists.
Complied with company policies, objectives and communication goals.
Provided ongoing training to address staff needs.
Coordinated employee schedules according to shift changes and availability.
Established and enforced clear goals to keep employees working collaboratively.
Reviewed completed work to verify consistency, quality and conformance.
Coordinated day-to-day schedules, tasks and positions for ground crew.
Responded to customer questions regarding products, prices and availability.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Resolved customer complaints and adjusted policies to meet changing needs.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Planned and managed resources to consistently meet production, quality and cost goals.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Coached staff members to develop long-term career goals.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Evaluated processes and employee strengths to realign workflows with changing business demands.
Fueled multiple models of commercial and private aircraft with Avgas and jet fuels for departure flights.
Education and Training
Expected in to to High School Diploma | Nashville State High School, Brisbane, GPA:
Certifications
Aviation Screening
Liquid Aerosols and Gels
Radiation Awareness
Dangerous Goods
RSA Certificate
First Aid Certificate
North Point Institute of TAFE: Chemical Use in Landscaping
1996 - Nashville State High School
I.T
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