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dual office manager resume example with 1+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Resourceful Office Manager with over 30+ years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres in Office Management, Administration, Data Entry and Customer Service Relations. Although administrative work has been my primary career, I also have experience with shipping, receiving, warehouse and railroad. I am a dependable hard worker with a background in employee training, inventory control, customer service, communication, multi-tasking and so much more. I am highly capable of learning anything put before me, if given the chance and opportunity.

Skills
  • KNOWLEDGE, SKILLS & ABILITIES
  • HMIS, Info Port and Spend Smart
  • Excellent communication skills
  • Extremely compassionate and full of integrity
  • Excellent Problem solver with the ability to multi task and set priorities.
  • Highly detailed, yet flexible and able to function in a fast-paced environment
Experience
05/2022 to Current
Dual Office Manager Movado Group Inc. Philadelphia, PA,
  • Managing two locations in the Birmingham Area, Train and manage administrative staff to assure that they create and maintain a premier level of client family satisfaction
  • Assist management with the location’s financial and administrative goals
  • Assure that staff members understand location goals, policies and procedures
  • Handle all business related issues and non-routine situations by determining the appropriate course of action
  • Manage accounts payable and accounts receivable transactions
  • Manage filing systems
  • Prepare reports and/or simple financial analysis
  • Prepare and draft correspondence
  • Generate, modify and analyze cash journal reports and contract tracking
  • Track attendance and payroll
  • Interpret guidelines, procedures, policies and practices
  • Keeps official records and recommends administrative policies
  • Take incoming calls; record and deliver accurate messages
  • Ensure compliance with Sarbanes-Oxley Act key controls
  • Maintain ability to deal with privileged information in a confidential manner
  • Maintain accounts payable and receivable on a daily basis
  • Knowledge of payroll and bookkeeping
  • Manage and coordinate the daily operations of the funeral home
  • Maintain petty cash and disburse company policies and procedures
  • Reconcile all accounts and handle customer complaints, concerns and death certificates
  • Other Various duties
  • Assist location staff as needed to meet obligations to the client families
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Reviewed files and records to obtain information and respond to requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Interpreted and communicated work procedures and company policies to staff.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Used judgment and initiative in handling confidential matters and requests.
  • Supervised company transitions, system conversions and office moves.
08/2020 to 05/2021
Assistant Store Manager Washington Federal Dallas, OR,
  • Conduct business as lead man
  • Provide exemplary customer service
  • Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets and reducing losses.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
12/2019 to 07/2020
Customer Service Representative David’s Bridal City, STATE,
  • Enter all bridal data in system, answer and direct all calls, maintain clean work area
  • Meet, greet and coordinate appointments, scan, stock, mail, steam and hang dresses
  • Use computerized cash register to order dresses and ring out customers
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Consulted with customers to resolve service and billing issues.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education and Training
Expected in 01/1991 to to
Graduate:
Pleasant Grove High School - Pleasant Grove, AL
GPA:
Expected in to to
Business Diploma:
- ,
GPA:

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Resume Overview

School Attended

  • Pleasant Grove High School

Job Titles Held:

  • Dual Office Manager
  • Assistant Store Manager
  • Customer Service Representative

Degrees

  • Graduate
  • Business Diploma

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