Highly motivated, results-oriented, multitasking professional with experience in administration, requisition and customer service for over 20 years. Excels in fast-paced environments. Conceptualizes while applying solid problem solving skills. Pays close attention to detail. Works well independently and as part of a team. Committed to excellence.
Answers incoming calls providing customer service and support for business, as well as residential clients to install and configure computer hardware/software applications. Administers troubleshooting measures to eliminate recurrent connectivity issues. Coordinates with business customer's IT departments to set up multiple static IP addresses. Analyzes, interprets and determines Tier II technical procedures that require scheduling dispatches.
Provided customer service via internet correspondence, in addition to telephonic communication. Calculated and provided details regarding questions and discrepancies concerning bills. Ascertained the number and type of appliances used on premises to determine rate of electrical consumption. Submitted various orders to include move in, move out, new install, temporary meter, removal of service, relocate facilities, life and limb, outage and repair. Assisted immediate supervisor in logging team member's weekly hours worked for payroll purposes.
Assisted salon owner in customer care, requisitioning supplies, administration and other aspects for managing salon. Performed as operating manager of up to 14 Stylists, Estheticians and Nail Technicians in salon owner's absence. Received several exceptional customer commentaries on services provided. Demonstrated skills in developing strong client, customer and team member relationships. Communicated in an energetic, clear and concise manner with existing patrons, potential clientele, coworkers and subordinates.
Acted as client liaison to include greeting, seating and serving clients. Ensured all customer needs were met prior to escorting them to their scheduled stylist or nail technician. Assisted stylists to include, but not limited to, draping, shampooing, formulating hair color, blow drying and styling. Responsible for scheduling, confirming, and canceling appointments.
Responsible for all clerical duties to include student registration, processing applications, answering telephones, and filing. Scheduled appointments and interviews. Created various typewritten correspondence to the principal, parents, and teachers. Organized fund raisers for the purpose of subsidizing tuition, registration costs, and book fees. Handled parent complaints and concerns in a professional and expedient manner. Conducted school clinic to include dispensing medication, administering first aid, and providing all other medical support in absence of the school nurse. Accountable for inventory, requisition and distribution of supplies.
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